Your connection is lost on creating/entering room

Hello all,

I have installed jitsi meet according to: https://jitsi.github.io/handbook/docs/devops-guide/devops-guide-quickstart

It seems to be working, homepage looks good, and domain/http-bind displays:

It works! Now point your BOSH client to this URL to connect to Prosody.
For more information see Prosody: Setting up BOSH.

but when I create a room, I always get a message of being disconnected and please wait in x seconds we’ll try to make a new connection (loosly translated)

OS: ubuntu 18.04
Server: apache2
Installed normaly, afterwards copied /usr/share/jitsi meet to /var/www/sub.domain.nl

the most promising error in the js logs is
XHRPOST https://sub.domain.nl/jitsi-meet/http-bind?room=badcapacitieshooksleepily
[HTTP/1.1 404 Not Found 60ms]

Does anybody have an idea how to fix this?
Thank you in advance!
Erik

full js logs:

2020-08-05T13:08:39.979Z [modules/statistics/AnalyticsAdapter.js] : Disposing of analytics adapter. Logger.js:154:22

2020-08-05T13:08:39.990Z [modules/RTC/RTCUtils.js] <init/<>: Available devices:

Array [ MediaDeviceInfo, MediaDeviceInfo ]

Logger.js:154:22

2020-08-05T13:08:40.088Z [features/base/redux] : redux state persisted. d634b3c967edd9d8dd1fa664d8dac77e -> 7fabeada047c42f8400148d8effd156b Logger.js:154:22

(TIME) index.html loaded: 168 AmusingArmiesFailAhead:32:17

2020-08-05T13:08:40.257Z [modules/browser/BrowserCapabilities.js] This appears to be firefox, ver: 79.0 Logger.js:154:22

2020-08-05T13:08:40.742Z [features/base/lastn] There is no active conference, not updating last N Logger.js:154:22

2020-08-05T13:08:40.742Z [modules/UI/videolayout/VideoLayout.js] : Missed avatar update - no small video yet for undefined Logger.js:154:22

2020-08-05T13:08:40.778Z [modules/connectivity/NetworkInfo.js] : updateNetworkInfo

Object { isOnline: true }

Logger.js:154:22

2020-08-05T13:08:40.783Z [features/base/media] Start muted: Logger.js:154:22

2020-08-05T13:08:40.787Z [features/base/media] Start audio only set to false Logger.js:154:22

2020-08-05T13:08:40.790Z [features/analytics] <v/</<>: Loaded 0 analytics handlers Logger.js:154:22

2020-08-05T13:08:40.790Z [modules/statistics/AnalyticsAdapter.js] : Disposing of analytics adapter. Logger.js:154:22

2020-08-05T13:08:40.887Z [features/base/devices] setAudioOutputDevice: undefined[default] Logger.js:154:22

2020-08-05T13:08:40.896Z [features/base/devices] <u/</</<>: Failed to set audio output device. Default audio output device will be used instead Error: Audio output device change is not supported Logger.js:154:22

2020-08-05T13:08:40.899Z [index.web] (TIME) document ready: 925 Logger.js:154:22

2020-08-05T13:08:41.131Z [modules/RTC/RTCUtils.js] <init/<>: Available devices:

Array [ MediaDeviceInfo, MediaDeviceInfo ]

Logger.js:154:22

2020-08-05T13:08:41.170Z [features/base/devices] Device list updated: audioInput: [NR2f+4hHdwNzFHQqR5CfqmzwLiqRPrMGfL3Ffye+CHY=] audioOutput: videoInput: [AeStqVfE9fGaALEKBiWlIsZ2Ra/+/vMOgyl4fU4u91g=] Logger.js:154:22

2020-08-05T13:08:41.180Z [modules/xmpp/xmpp.js] <_initStrophePlugins>: P2P STUN servers:

Array [ {…} ]

Logger.js:154:22

2020-08-05T13:08:41.186Z [modules/xmpp/xmpp.js] : (TIME) Strophe connecting: 1212 Logger.js:154:22

XHRPOSThttps://online.ileinstitute.org/jitsi-meet/http-bind?room=amusingarmiesfailahead[HTTP/1.1 404 Not Found 69ms]

2020-08-05T13:08:41.189Z [modules/RTC/RTCUtils.js] : Using the new gUM flow Logger.js:154:22

2020-08-05T13:08:41.190Z [modules/RTC/RTCUtils.js] <newObtainAudioAndVideoPermissions/i<>: Got media constraints:

Object { video: {…}, audio: {…} }

Logger.js:154:22

XML-parsefout: syntaxisfout Locatie: https://online.ileinstitute.org/jitsi-meet/http-bind?room=amusingarmiesfailahead Regelnummer 1, kolom 50: http-bind:1:50

2020-08-05T13:08:41.289Z [JitsiMeetJS.js] : UnhandledError: null Script: null Line: null Column: null StackTrace: Error: Strophe: request id 1.1 error 404 happened

log strophe.util.js:89

error strophe.umd.js:1392

_onRequestStateChange strophe.umd.js:5017

_newXHR strophe.umd.js:4452

Request strophe.umd.js:4382

_connect strophe.umd.js:4584

connect strophe.umd.js:2368

_interceptConnectArgs strophe.stream-management.js:213

connect XmppConnection.js:223

_connect xmpp.js:401

connect xmpp.js:473

connect JitsiConnection.js:61

e connection.js:47

d connection.js:182

d connection.js:107

h connection.js:212

K conference.js:189

createInitialLocalTracksAndConnect conference.js:637

init conference.js:775

h actions.web.js:31

promise callback*h/< actions.web.js:30

r Redux

middleware.js:29

middleware.js:32

middleware.js:16

middleware.web.js:33

middleware.any.js:57

middleware.js:67

middleware.js:43

middleware.js:61

middleware.js:78

middleware.js:71

middleware.js:77

middleware.js:39

middleware.js:106

middleware.js:38

middleware.js:31

middleware.web.js:24

middleware.any.js:93

middleware.js:77

middleware.web.js:22

middleware.js:44

middleware.js:25

middleware.js:16

middleware.js:21

middleware.js:23

middleware.js:23

middleware.js:110

middleware.js:16

middleware.js:33

Logger.js:154:22

2020-08-05T13:08:41.290Z [modules/xmpp/strophe.util.js] <t.a/r.Strophe.log>: Strophe: request id 1.1 error 404 happened Logger.js:154:22

2020-08-05T13:08:41.291Z [modules/xmpp/strophe.util.js] <t.a/r.Strophe.log>: Strophe: request errored, status: 404, number of errors: 1 Logger.js:154:22

2020-08-05T13:08:41.291Z [modules/xmpp/xmpp.js] : (TIME) Strophe disconnecting: 1318 Logger.js:154:22

2020-08-05T13:08:41.293Z [modules/xmpp/xmpp.js] : (TIME) Strophe disconnected: 1319 Logger.js:154:22

2020-08-05T13:08:41.293Z [modules/xmpp/xmpp.js] : XMPP connection dropped! Logger.js:154:22

2020-08-05T13:08:41.294Z [modules/statistics/statistics.js] <S.sendAnalyticsAndLog>: {“type”:“operational”,“action”:“connection.failed”,“attributes”:{“error_type”:“connection.droppedError”,“error_message”:“connection-dropped-error”,“suspend_time”:0,“time_since_last_success”:null}} Logger.js:154:22

2020-08-05T13:08:41.294Z [connection.js] CONNECTION FAILED: connection.droppedError Logger.js:154:22

2020-08-05T13:08:41.301Z [features/overlay] : The conference will be reloaded after 26 seconds. Logger.js:154:22

2020-08-05T13:08:41.305Z [features/base/connection] <h/</</<>: connection.droppedError Logger.js:154:22

2020-08-05T13:08:42.720Z [features/base/redux] : redux state persisted. 7fabeada047c42f8400148d8effd156b -> 943fcf6449b9753b815ce88c7c7cd0ca Logger.js:154:22

2020-08-05T13:08:43.321Z [modules/RTC/RTCUtils.js] <_newGetUserMediaWithConstraints/</<>: Failed to get access to local media. NotAllowedError: The request is not allowed by the user agent or the platform in the current context. [object Object] Logger.js:154:22

2020-08-05T13:08:43.323Z [features/base/tracks] <u/</<>: Failed to create local tracks

Array [ “audio”, “video” ]

Object { gum: {…}, name: “gum.permission_denied”, message: “User denied permission to use device(s): audio, video”, stack: “s@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:124883\n_newGetUserMediaWithConstraints/</<@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:92547\npromise callback*_newGetUserMediaWithConstraints/<@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:92464\n_newGetUserMediaWithConstraints@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:92354\nnewObtainAudioAndVideoPermissions/i<@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:97104\npromise callbacknewObtainAudioAndVideoPermissions@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:97533\nobtainAudioAndVideoPermissions@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:102402\ncreateLocalTracks@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:17:91724\nu/<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:29:57195\npromise callbacku@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:29:57143\ncreateInitialLocalTracks@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:137337\ncreateInitialLocalTracksAndConnect@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:137813\ninit@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:139808\nasynch/</<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:54:83128\npromise callbackh/<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:54:83104\nr/</</<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:108:35809\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:934008\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:910321\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:909964\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:909177\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:909138\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:907787\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:906903\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:906038\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:904348\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:894562\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:890290\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:890052\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:888684\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:886060\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:884316\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:884173\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:883070\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:882298\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:879224\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877981\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877651\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877213\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877174\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:871017\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:870131\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:869837\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:866718\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:866609\n” }

Logger.js:154:22

2020-08-05T13:08:43.324Z [modules/RTC/RTCUtils.js] : Using the new gUM flow Logger.js:154:22

2020-08-05T13:08:43.325Z [modules/RTC/RTCUtils.js] <newObtainAudioAndVideoPermissions/i<>: Got media constraints:

Object { video: false, audio: {…} }

Logger.js:154:22

2020-08-05T13:08:43.344Z [modules/RTC/RTCUtils.js] <_newGetUserMediaWithConstraints/</<>: Failed to get access to local media. NotAllowedError: The request is not allowed by the user agent or the platform in the current context. [object Object] Logger.js:154:22

2020-08-05T13:08:43.345Z [features/base/tracks] <u/</<>: Failed to create local tracks

Array [ “audio” ]

Object { gum: {…}, name: “gum.permission_denied”, message: “User denied permission to use device(s): audio”, stack: “s@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:124883\n_newGetUserMediaWithConstraints/</<@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:92547\npromise callback*_newGetUserMediaWithConstraints/<@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:92464\n_newGetUserMediaWithConstraints@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:92354\nnewObtainAudioAndVideoPermissions/i<@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:97104\npromise callbacknewObtainAudioAndVideoPermissions@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:97533\nobtainAudioAndVideoPermissions@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:102402\ncreateLocalTracks@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:17:91724\nu/<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:29:57195\npromise callbacku@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:29:57143\ncreateInitialLocalTracks/r<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:137400\npromise callbackcreateInitialLocalTracks@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:137354\ncreateInitialLocalTracksAndConnect@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:137813\ninit@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:139808\nasynch/</<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:54:83128\npromise callback*h/<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:54:83104\nr/</</<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:108:35809\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:934008\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:910321\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:909964\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:909177\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:909138\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:907787\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:906903\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:906038\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:904348\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:894562\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:890290\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:890052\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:888684\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:886060\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:884316\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:884173\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:883070\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:882298\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:879224\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877981\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877651\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877213\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877174\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:871017\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:870131\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:869837\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:866718\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:866609\n” }

Logger.js:154:22

2020-08-05T13:08:43.346Z [modules/RTC/RTCUtils.js] : Using the new gUM flow Logger.js:154:22

2020-08-05T13:08:43.347Z [modules/RTC/RTCUtils.js] <newObtainAudioAndVideoPermissions/i<>: Got media constraints:

Object { video: {…}, audio: false }

Logger.js:154:22

2020-08-05T13:08:43.355Z [modules/RTC/RTCUtils.js] <_newGetUserMediaWithConstraints/</<>: Failed to get access to local media. NotAllowedError: The request is not allowed by the user agent or the platform in the current context. [object Object] Logger.js:154:22

2020-08-05T13:08:43.356Z [features/base/tracks] <u/</<>: Failed to create local tracks

Array [ “video” ]

Object { gum: {…}, name: “gum.permission_denied”, message: “User denied permission to use device(s): video”, stack: “s@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:124883\n_newGetUserMediaWithConstraints/</<@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:92547\npromise callback*_newGetUserMediaWithConstraints/<@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:92464\n_newGetUserMediaWithConstraints@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:92354\nnewObtainAudioAndVideoPermissions/i<@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:97104\npromise callbacknewObtainAudioAndVideoPermissions@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:97533\nobtainAudioAndVideoPermissions@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:1:102402\ncreateLocalTracks@https://online.ileinstitute.org/libs/lib-jitsi-meet.min.js?v=4289:17:91724\nu/<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:29:57195\npromise callbacku@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:29:57143\ncreateInitialLocalTracks/r<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:137531\npromise callbackcreateInitialLocalTracks@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:137489\ncreateInitialLocalTracksAndConnect@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:137813\ninit@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:84:139808\nasynch/</<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:54:83128\npromise callback*h/<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:54:83104\nr/</</<@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:108:35809\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:934008\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:910321\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:909964\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:909177\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:909138\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:907787\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:906903\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:906038\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:904348\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:894562\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:890290\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:890052\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:888684\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:886060\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:884316\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:884173\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:883070\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:882298\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:879224\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877981\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877651\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877213\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:877174\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:871017\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:870131\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:869837\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:866718\n@https://online.ileinstitute.org/libs/app.bundle.min.js?v=4289:180:866609\n” }

Logger.js:154:22

2020-08-05T13:08:43.361Z [features/overlay] : The conference will be reloaded after 12 seconds.