We have been using jitsi installed on digital ocean since last year for running k12 school.
We have installed jitsi-meet, jicofo and prosody on a server and configured 8 to 16 servers running JVB based on the load.
Recently we have upgraded the created new server to implement JWT by following the emrah-tools/jitsi/installer/school at main · emrahcom/emrah-tools · GitHub.
As needed by the school. The persons with valid JWT tokens are able to join. During the school hours there are around 10 to 20 parallel online classes conducted.
At random the a room(class) is getting closed and all the members of the room are disconnected including the moderator. The error messages in the chrome console are
- WebSocket connection to ‘XXXX’ failed.
- [modules/RTC/BridgeChannel.js] <webSocket.e.onClose>: channel closed: 1006
- [conference.js] <ae.onConferenceFailed>: CONFERENCE FAILED: conference.connectionError
When the teacher/moderator tries to login or student tries to login there is a login error and screen shows “Sorry! you are not allowed to be here :(”
All the other rooms run without any problem except this room.
Only after restarting prosody and jicofo the access to this room is restored.
Is there a way to fix this issue?
Thanks in advance!