Video and Audio not working when joining call from Android

santhosh.pulliman · February 28, 2023, 9:02am

I have integrated JitsiMeet Android SDK. When I tried to join the call using web and Android, the call getting loaded repeatedly and Video and Audio is not working. I have deployed the docker in my environment and those are successfully running. The call is working fine between web.
Below is the error message in web console

Freddie · February 28, 2023, 11:57am

Are you using the latest docker version?
Try testing your app on meet.jit.si and see if that works.

santhosh.pulliman · March 1, 2023, 4:20am

I am using the latest docker version only. App is working fine with meet.jit.si.
Seems problem with the backend but working fine when participants join via web

damencho · March 1, 2023, 4:25am

3 way call works on web?

santhosh.pulliman · March 1, 2023, 4:36am

No. When 3 participants join, Video terminated for all. Below is the console error

damencho · March 1, 2023, 5:01am

You have a problem with the deployment. Its either jvb is not announcing the correct public address or your port forwarding from the public address to jvb on udp port 10000 is not working.

santhosh.pulliman · March 1, 2023, 5:08am

Okay got it. Do I need to configure JVB_ADVERTISE_IPS with public IP in .env file ?

damencho · March 1, 2023, 11:53am

Yes and make sure the port is forwarded from the public address to reach jvb.

santhosh.pulliman · March 2, 2023, 7:06am

@damencho Thanks for the help. Seems the udp port is the problem and I have enabled it. Now the video call is working fine