Users getting disconnected

[lirew]

Hi,

We have a self hosted jitsi meet setup to provide schools and educational institutes to take online lectures.

We are using multi videobridges running 8vCPU and 16GB Memory each, one videobridge per conf. I think its an overkill, but we were getting feedback that the video quality is very poor. So we decided to use one video bridge per conference and disabled simulcast. We saw improvement in video quality after disabling simulcast.

We have currently deployed 90 video bridges to serve daily 90 confs with around 30 participants per conf.

Now we are getting feedback from some users that they keep getting disconnected. Not all users but some.

Can anyone please help me in finding out why some users keep getting disconnected?

TIA

[pide2000]

Which Browser do they use? I think there are problems with Firefox. Use Chrome/Chromium. Maybe this is the Problem.

[lirew]

We have disabled access to firefox users. So all are using Chrome or Mobile apps.

[xranby]

Try reduce the CPU load of the client by 4 tweaks. This makes people who have less powerfull computers be able to process all packages and stay connected.

Maximum client limitted to 12

My observation is that the client computers connecting to jvb run out of resources when having more than 10 users. You can remove non-essential user interface options to make jitsi work better for 12 users and up. If i would give you 4 options to reduce client CPU usage i would give you: Set default video resolution to 480 in /etc/jitsi/meet/*-config.js reason, many users have reported success with up to 30 users by simply lower the video resolution: Bad audio quality and users dropping r…

[lirew]

Thanks. We have already done this .

Also most of our users are on smart phones.