From the Technical University of Madrid the TechPeopleCare group has been working in developing countries for reducing the digital gap (www.techpeople.care). Actually we are also working in developed countries for helping senior people to use the new technologies.
The dramatic current situation of confinement is keeping us isolated each other but everybody is connected due to the smartphones with their relatives. Everybody except seniors without digital background that are confined in their houses or isolated in hospitals without being able to see the faces of their family.
CURRENT SOLUTION WITH JITSI
Searching for free software to solve this problem I have make viral in Spain a video to help people use jitsi to be connected with this seniors:
https://youtu.be/cfMVfjv92xg (it is in Spanish)
It is an emergency solution but it is not enough. The reality is that a senior without digital background touch by mistake any option of the phone and open a menu that he/she doesn’t understand and become lost without being able to go back to the desktop to use the video call again.
My request for jitsi developers is:
- To develop a variant of the tool jitsi simplifying all the additional characteristics (just prune all the nice facilities and leave just video-call in a room)
- The idea is to reduce the possibility o selection of the user to make it almost impossible for a user to achieve a non desirable menu or option where the senior people get lost.
From our experience with digital illiterate people we have very clear the reduced functionalities that are needed and the causes of confusion for them that should be prune. I offer myself to collaborate with the developers in the definition of the simplifications needed.
Since we have started our campaign (due to COVID-19 confinement) to help people to connect with their digital illiterate senior relatives jitsi is helping many families due to its simple use. Unfortunately, it is not simple enough for our seniors less familiar with technology. We think that with the help of jitsi developers it could be possible to have available a simplified app based on jitsi (jitsimple for example ) that could connect isolated seniors without digital background with their families in this hard situation that we are all living.