Transcriber successfully join the room but not showing subtitles

HI All,

when I create a conference transcriber join successfully to the room but not sowing subtitles

here is my jigasi.log

2020-05-08 15:49:28.805 WARNING: [189] org.jitsi.jigasi.xmpp.CallControl.checkAuthorized().287 Requests are not secured by JID filter!
2020-05-08 15:49:28.806 INFO: [189] org.jitsi.jigasi.xmpp.CallControl.handleDialIq().211 [ctx=158895296880553247375] Got dial request null -> jitsi_meet_transcribe room: sss@conference.meet.codelk.com
2020-05-08 15:49:28.806 INFO: [189] org.jitsi.jigasi.JvbConference.start().430 [ctx=158895296880553247375] Starting JVB conference room: sss@conference.meet.codelk.com
2020-05-08 15:49:28.807 INFO: [189] org.jitsi.jigasi.JvbConference.setXmppProvider().561 [ctx=158895296880553247375] Using ProtocolProviderServiceJabberImpl(Jabber:transcriber@meet.codelk.com/transcriber)
2020-05-08 15:49:28.888 INFO: [190] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().127 Jingle : ON 
2020-05-08 15:49:28.889 INFO: [190] org.jitsi.jigasi.JvbConference.registrationStateChanged().612 [ctx=158895296880553247375] Registering XMPP.
2020-05-08 15:49:28.991 INFO: [190] impl.protocol.jabber.ProtocolProviderServiceJabberImpl.authenticated().2535 Authenticated: false
2020-05-08 15:49:28.993 INFO: [190] org.jitsi.jigasi.JvbConference.joinConferenceRoom().700 [ctx=158895296880553247375] Joining JVB conference room: sss@conference.meet.codelk.com
2020-05-08 15:49:29.044 SEVERE: [190] org.jitsi.jigasi.JvbConference.inviteFocus().1441 [ctx=158895296880553247375] Could not invite the focus to the conference
org.jivesoftware.smack.XMPPException$XMPPErrorException: XMPP error reply received from focus.meet.codelk.com: XMPPError: not-acceptable - modify
	at org.jivesoftware.smack.XMPPException$XMPPErrorException.ifHasErrorThenThrow(XMPPException.java:132)
	at org.jivesoftware.smack.StanzaCollector.nextResultOrThrow(StanzaCollector.java:263)
	at org.jivesoftware.smack.StanzaCollector.nextResultOrThrow(StanzaCollector.java:214)
	at org.jitsi.jigasi.JvbConference.inviteFocus(JvbConference.java:1435)
	at org.jitsi.jigasi.JvbConference.joinConferenceRoom(JvbConference.java:773)
	at org.jitsi.jigasi.JvbConference.registrationStateChanged(JvbConference.java:591)
	at net.java.sip.communicator.service.protocol.AbstractProtocolProviderService.fireRegistrationStateChanged(AbstractProtocolProviderService.java:187)
	at net.java.sip.communicator.service.protocol.AbstractProtocolProviderService.fireRegistrationStateChanged(AbstractProtocolProviderService.java:141)
	at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:1389)
	at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.connectAndLogin(ProtocolProviderServiceJabberImpl.java:970)
	at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.initializeConnectAndLogin(ProtocolProviderServiceJabberImpl.java:795)
	at net.java.sip.communicator.impl.protocol.jabber.ProtocolProviderServiceJabberImpl.register(ProtocolProviderServiceJabberImpl.java:500)
	at org.jitsi.jigasi.util.RegisterThread.run(RegisterThread.java:59)
2020-05-08 15:49:29.048 INFO: [194] impl.protocol.jabber.ChatRoomJabberImpl.joined().1256 sss@conference.meet.codelk.com/e086db56 has joined the sss@conference.meet.codelk.com chat room.
2020-05-08 15:49:29.066 INFO: [194] impl.protocol.jabber.ChatRoomJabberImpl.joined().1256 sss@conference.meet.codelk.com/focus has joined the sss@conference.meet.codelk.com chat room.
2020-05-08 15:49:29.067 INFO: [194] impl.protocol.jabber.ChatRoomJabberImpl.joined().1256 sss@conference.meet.codelk.com/transcriber has joined the sss@conference.meet.codelk.com chat room.
2020-05-08 15:49:29.146 INFO: [208] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().346 End gathering harvester within 1 ms
2020-05-08 15:49:30.265 INFO: [208] impl.protocol.jabber.CallPeerMediaHandlerJabberImpl.harvestCandidates().1198 End candidate harvest within 1118 ms
2020-05-08 15:49:30.269 INFO: [208] org.jitsi.jigasi.JvbConference.incomingCallReceived().1077 [ctx=158895296880553247375] Got invite from focus
2020-05-08 15:49:30.317 INFO: [219] org.jitsi.jigasi.TranscriptionGatewaySession.log() Transcriber: Media Device Audio
2020-05-08 15:49:30.321 INFO: [219] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1003 Dynamic PT map: 126=rtpmap:-1 telephone-event/8000; 111=rtpmap:-1 opus/48000/2 fmtp:useinbandfec=1;minptime=10; 103=rtpmap:-1 unknown/90000; 
2020-05-08 15:49:30.322 INFO: [219] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1020 PT overrides [103->104 ]
2020-05-08 15:49:30.328 INFO: [219] service.protocol.media.CallPeerMediaHandler.start().1961 Starting
2020-05-08 15:49:30.425 INFO: [219] org.jitsi.jigasi.JvbConference.callStateChanged().1182 [ctx=158895296880553247375] JVB conference call IN_PROGRESS.
2020-05-08 15:49:30.425 WARNING: [219] org.jitsi.stats.media.StatsServiceFactory.log() KeyID/keyPath missing, will try using appSecret
2020-05-08 15:49:30.426 SEVERE: [219] org.jitsi.jigasi.stats.StatsHandler.lambda$startConferencePeriodicRunnable$0().281 Jitsi-stats library failed to initialize with reason: Missing parameres and error message: appSecret missing for account: Jabber:jigasi@auth.meet.codelk.com@meet.codelk.com
2020-05-08 15:49:30.426 WARNING: [219] org.jitsi.stats.media.StatsServiceFactory.log() appSecret missing. Skipping callstats init
2020-05-08 15:49:30.509 INFO: [246] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().346 End gathering harvester within 1 ms
2020-05-08 15:49:31.035 WARNING: [245] org.jitsi.jigasi.transcription.Transcriber.log() sss@conference.meet.codelk.com: reading from SSRC 37558242 while it is not known as a participant
2020-05-08 15:49:31.055 WARNING: [245] org.jitsi.jigasi.transcription.Transcriber.log() sss@conference.meet.codelk.com: reading from SSRC 37558242 while it is not known as a participant
2020-05-08 15:49:31.075 WARNING: [245] org.jitsi.jigasi.transcription.Transcriber.log() sss@conference.meet.codelk.com: reading from SSRC 37558242 while it is not known as a participant
2020-05-08 15:49:31.095 WARNING: [245] org.jitsi.jigasi.transcription.Transcriber.log() sss@conference.meet.codelk.com: reading from SSRC 37558242 while it is not known as a participant
2020-05-08 15:49:31.115 WARNING: [245] org.jitsi.jigasi.transcription.Transcriber.log() sss@conference.meet.codelk.com: reading from SSRC 37558242 while it is not known as a participant
2020-05-08 15:49:31.135 WARNING: [245] org.jitsi.jigasi.transcription.Transcriber.log() sss@conference.meet.codelk.com: reading from SSRC 37558242 while it is not known as a participant

are there have any miss configurations ?

here is my sip-communicator.properties

# Name of default JVB room that will be joined if no special header is included
# in SIP invite
org.jitsi.jigasi.DEFAULT_JVB_ROOM_NAME=siptest

#net.java.sip.communicator.impl.protocol.SingleCallInProgressPolicy.enabled=false

# Should be enabled when using translator mode
# net.java.sip.communicator.impl.neomedia.audioSystem.audiosilence.captureDevice_list=["AudioSilenceCaptureDevice:noTransferData"]

# Adjust opus encoder complexity
net.java.sip.communicator.impl.neomedia.codec.audio.opus.encoder.COMPLEXITY=10

# Disables packet logging
net.java.sip.communicator.packetlogging.PACKET_LOGGING_ENABLED=true

net.java.sip.communicator.impl.protocol.jabber.acc1403273890647=acc1403273890647
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.ACCOUNT_UID=Jabber\:jigasi@auth.meet.codelk.com@meet.codelk.com
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.USER_ID=jigasi@auth.meet.codelk.com
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.IS_SERVER_OVERRIDDEN=true
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.SERVER_ADDRESS=206.189.36.229
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.SERVER_PORT=5222
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.BOSH_URL=https://206.189.36.229/http-bind
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.ALLOW_NON_SECURE=true
#base64
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.PASSWORD=YzVsdaXssM5dGVyaW5n
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.RESOURCE_PRIORITY=30
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.KEEP_ALIVE_METHOD=XEP-0199
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.KEEP_ALIVE_INTERVAL=30
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.CALLING_DISABLED=true
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.JINGLE_NODES_ENABLED=false
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.IS_CARBON_DISABLED=true
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.IS_USE_ICE=true
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.IS_ACCOUNT_DISABLED=false
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.IS_PREFERRED_PROTOCOL=false
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.AUTO_DISCOVER_JINGLE_NODES=false
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.PROTOCOL=Jabber
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.IS_USE_UPNP=false
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.IM_DISABLED=true
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.SERVER_STORED_INFO_DISABLED=true
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.IS_FILE_TRANSFER_DISABLED=true

#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.BOSH_URL_PATTERN=https://{host}{subdomain}/http-bind?room={roomName}
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.DOMAIN_BASE=meet.codelk.com
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.BREWERY=JigasiBrewery@internal.auth.meet.codelk.com

#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647=acc1403273890647
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.ACCOUNT_UID=Jabber\:jigasi@meet.codelk.com
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.PASSWORD=YzVsdssaXM5dGVyaW5n
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.PROTOCOL_NAME=Jabber
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.SERVER_ADDRESS=206.189.36.229
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.USER_ID=jigasi@meet.codelk.com
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.KEEP_ALIVE_INTERVAL=25
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.KEEP_ALIVE_METHOD=OPTIONS
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.VOICEMAIL_ENABLED=false
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.AMR-WB/16000=750
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.G722/8000=700
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.GSM/8000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.H263-1998/90000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.H264/90000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.PCMA/8000=600
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.PCMU/8000=650
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.SILK/12000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.SILK/16000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.SILK/24000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.SILK/8000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.VP8/90000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.iLBC/8000=10
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.opus/48000=1000
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.red/90000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.speex/16000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.speex/32000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.speex/8000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.telephone-event/8000=1
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.Encodings.ulpfec/90000=0
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.OVERRIDE_ENCODINGS=true
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.DEFAULT_ENCRYPTION=false
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.BREWERY=JigasiBrewery@internal.auth.meet.codelk.com
# If an authenticated (hidden) domain is used to connect to a conference,
# PREVENT_AUTH_LOGIN will prevent the SIP participant from being seen as a
# hidden participant in the conference
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.PREVENT_AUTH_LOGIN=FALSE

# Used when incoming calls are used in multidomain environment, used to detect subdomains
# used for constructing callResource and eventually contacting jicofo
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.DOMAIN_BASE=meet.codelk.com

# the pattern to be used as bosh url when using bosh in multidomain environment
#net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.BOSH_URL_PATTERN=https://{host}{subdomain}/http-bind?room={roomName}

# can be enabled to disable audio mixing and use translator, jigasi will act as jvb, just forward every ssrc stream it receives.
net.java.sip.communicator.impl.protocol.jabber.acc1403273890647.USE_TRANSLATOR_IN_CONFERENCE=true

# We can use the prefix org.jitsi.jigasi.xmpp.acc to override any of the
# properties that will be used for creating xmpp account for communication.

org.jitsi.jigasi.LOCAL_REGION=ASIA/SINGAPORE

# The following two props assume we are using jigasi on the same machine as
# the xmpp server.
org.jitsi.jigasi.xmpp.acc.IS_SERVER_OVERRIDDEN=true
org.jitsi.jigasi.xmpp.acc.SERVER_ADDRESS=127.0.0.1
org.jitsi.jigasi.xmpp.acc.VIDEO_CALLING_DISABLED=true
org.jitsi.jigasi.xmpp.acc.JINGLE_NODES_ENABLED=false
org.jitsi.jigasi.xmpp.acc.AUTO_DISCOVER_STUN=false
org.jitsi.jigasi.xmpp.acc.IM_DISABLED=false
org.jitsi.jigasi.xmpp.acc.SERVER_STORED_INFO_DISABLED=true
org.jitsi.jigasi.xmpp.acc.IS_FILE_TRANSFER_DISABLED=true
# Or you can use bosh for the connection establishment by specifing the URL to use.
# org.jitsi.jigasi.xmpp.acc.BOSH_URL_PATTERN=https://server.com/http-bind?room={roomName}

# can be enabled to disable audio mixing and use translator, jigasi will act as jvb, just forward every ssrc stream it receives.
org.jitsi.jigasi.xmpp.acc.USE_TRANSLATOR_IN_CONFERENCE=true


# If you want jigasi to perform authenticated login instead of anonymous login
# to the XMPP server, you can set the following properties.
org.jitsi.jigasi.xmpp.acc.USER_ID=transcriber@meet.codelk.com
org.jitsi.jigasi.xmpp.acc.PASS=p@ssw0rd
org.jitsi.jigasi.xmpp.acc.ANONYMOUS_AUTH=false
org.jitsi.jigasi.BREWERY_ENABLED=true
# If you want to use the SIP user part of the incoming/outgoing call SIP URI
# you can set the following property to true.
org.jitsi.jigasi.USE_SIP_USER_AS_XMPP_RESOURCE=true

# Activate this property if you are using self-signed certificates or other
# type of non-trusted certicates. In this mode your service trust in the
# remote certificates always.
net.java.sip.communicator.service.gui.ALWAYS_TRUST_MODE_ENABLED=true

# Enable this property to be able to shutdown gracefully jigasi using
# a rest command
# org.jitsi.jigasi.ENABLE_REST_SHUTDOWN=true

# Options regarding Transcription. Read the README for a detailed description
# about each property

org.jitsi.jigasi.ENABLE_TRANSCRIPTION=true
org.jitsi.jigasi.ENABLE_SIP=true

# whether to use the more expensive, but better performing
# "video" model when doing transcription
org.jitsi.jigasi.transcription.USE_VIDEO_MODEL = true

# delivering final transcript
org.jitsi.jigasi.transcription.DIRECTORY=/var/lib/jigasi/transcripts
org.jitsi.jigasi.transcription.BASE_URL=https://meet.codelk.com/
org.jitsi.jigasi.transcription.jetty.port=-1
org.jitsi.jigasi.transcription.ADVERTISE_URL=false


# save formats
org.jitsi.jigasi.transcription.SAVE_JSON=false
org.jitsi.jigasi.transcription.SAVE_TXT=true

# send formats
org.jitsi.jigasi.transcription.SEND_JSON=false
org.jitsi.jigasi.transcription.SEND_TXT=true

# translation
org.jitsi.jigasi.transcription.ENABLE_TRANSLATION=true

# record audio. Currently only wav format is supported
org.jitsi.jigasi.transcription.RECORD_AUDIO=false
org.jitsi.jigasi.transcription.RECORD_AUDIO_FORMAT=wav

# execute one or more scripts when a transcript or recording is saved
# org.jitsi.jigasi.transcription.EXECUTE_SCRIPTS=true
# org.jitsi.jigasi.transcription.SCRIPTS_TO_EXECUTE_LIST_SEPARATOR=","
# org.jitsi.jigasi.transcription.SCRIPTS_TO_EXECUTE_LIST=script/example_handle_transcript_directory.sh

# properties for optionally sending statistics to a DataDog server
#org.jitsi.ddclient.prefix=jitsi.jigasi
#org.jitsi.ddclient.host=localhost
#org.jitsi.ddclient.port=8125

# sip health checking
# Enables sip health checking by specifying a number/uri to call
# the target just needs to auto-connect the call play some audio,
# the call must be established for less than 10 seconds
# org.jitsi.jigasi.HEALTH_CHECK_SIP_URI=healthcheck
#
# The interval between healthcheck calls, by default is 5 minutes
# org.jitsi.jigasi.HEALTH_CHECK_INTERVAL=300000
#
# The timeout of healthcheck, if there was no successful health check for
# 10 minutes (default value) we consider jigasi unhealthy
# org.jitsi.jigasi.HEALTH_CHECK_TIMEOUT=600000

I have the same exact problem. Were you able to solve this issue?

Problem of SSRC not known is happening to multiple users including me @damencho Can you help us out here, Their seems to be some bug in Docker container due to which SSRC are not matched.