The 3rd person can not join the meet

Drizzt_Tsui · January 1, 2020, 8:02am

P2P is OK, but whenever a third person joins the meeting, we will have a black screen and the log shows that we cannot link to JVB, but we installed and configured it according to the configuration document.

damencho · January 1, 2020, 9:49am

Normally this is a problem with not forwarding ports, firewall or not setting up public and private address of jvb.

github.com

jitsi/jitsi-meet/blob/master/doc/quick-install.md#advanced-configuration

# Jitsi Meet quick install

This document describes the required steps for a quick Jitsi Meet installation on a Debian based GNU/Linux system. Debian 8 (Jessie) or later, and Ubuntu 14.04 or later are supported out-of-the-box.

Debian Wheezy and other older systems may require additional things to be done. Specifically for Wheezy, [libc needs to be updated](http://lists.jitsi.org/pipermail/users/2015-September/010064.html).

Also note that a recent default Ubuntu installation has only the `main` repository enabled, and Jitsi Meet needs packages from `universe`. Check your `/etc/apt/sources.list` file, and if `universe` is not present refer to [Ubuntu's documentation](https://help.ubuntu.com/community/Repositories/Ubuntu) on how to enable it. (Usually it amounts to copying the `main` lines and changing to `universe`.)

N.B.: 

a.) All commands are supposed to be run by root. If you are logged in as a regular user with sudo rights, please prepend ___sudo___ to each of the commands.

b.) You only need to do this if you want to ___host your own Jitsi server___. If you just want to have a video conference with someone, use https://meet.jit.si instead.

## Basic Jitsi Meet install

### Add the repository
```sh
echo 'deb https://download.jitsi.org stable/' >> /etc/apt/sources.list.d/jitsi-stable.list
wget -qO -  https://download.jitsi.org/jitsi-key.gpg.key | apt-key add -

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gujingc · April 30, 2020, 7:25pm

We run into the same issue. We followed the installation guides any where we can find.

Yes, including what you posted there.

And this issue keeps showing. What are the steps to fix it. Thanks a lot.

niclasheu · April 30, 2020, 7:27pm

What do your logs say?

gujingc · April 30, 2020, 8:31pm

how to get to the log? We are very small and do not know Linux but would like to switch away from Zoom.

Now even just the second participant can not connect via video and audio. How to resolve this?

niclasheu · April 30, 2020, 8:44pm

Can you reproduce it and then let me know what your logs in /var/log/jitsi/ say? Both jvb and jicofo

gujingc · April 30, 2020, 10:48pm

For jicofo I see this

Jicofo 2020-04-30 15:43:55.134 INFO: [32] org.jitsi.jicofo.health.Health.log() Performed a successful health check in PT0.005S. Sticky failure: false

Jicofo 2020-04-30 15:44:05.139 INFO: [32] org.jitsi.jicofo.health.Health.log() Performed a successful health check in PT0.01S. Sticky failure: false
Jicofo 2020-04-30 15:44:15.137 INFO: [32] org.jitsi.jicofo.health.Health.log() Performed a successful health check in PT0.007S. Sticky failure: false

For jvg I got this:
2020-04-30 15:46:40.224 INFO: [18] Videobridge.createConference#319: create_conf, id=fd189d08e5bd517c gid=null logging=false

2020-04-30 15:46:40.244 INFO: [18] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.021S. Sticky failure: false

2020-04-30 15:46:50.224 INFO: [18] Videobridge.createConference#319: create_conf, id=105c00205ac18132 gid=null logging=false

2020-04-30 15:46:50.252 INFO: [18] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.029S. Sticky failure: false

And if the participant is using a mobile app, both the microphone and camera are working. If Desktop, then neither is working.

Jing

niclasheu · May 1, 2020, 8:11am

Have they given permissions to use audio and camera in their browser?

gujingc · May 1, 2020, 7:27pm

Niclasheu,

We got everything worked out. We installed everything and I think the key is the Advanced modification we have to make according to this: https://github.com/jitsi/jitsi-meet/blob/master/doc/quick-install.md#advanced_configuration

Now we see that screen share is not available.
https://i.ibb.co/kBd7dKt/Screen-Shot-2020-05-01-at-12-17-48-PM.png

How can we enable it? Any advice?

Jing

damencho · May 2, 2020, 4:50am

Screenshare is here:

gujingc · May 2, 2020, 5:16am

Got it. Thank you!