The 3rd person can not join the meet

P2P is OK, but whenever a third person joins the meeting, we will have a black screen and the log shows that we cannot link to JVB, but we installed and configured it according to the configuration document.

Normally this is a problem with not forwarding ports, firewall or not setting up public and private address of jvb.

We run into the same issue. We followed the installation guides any where we can find.

Yes, including what you posted there.

And this issue keeps showing. What are the steps to fix it. Thanks a lot.

What do your logs say?

how to get to the log? We are very small and do not know Linux but would like to switch away from Zoom.

Now even just the second participant can not connect via video and audio. How to resolve this?

Can you reproduce it and then let me know what your logs in /var/log/jitsi/ say? Both jvb and jicofo

For jicofo I see this

Jicofo 2020-04-30 15:43:55.134 INFO: [32] org.jitsi.jicofo.health.Health.log() Performed a successful health check in PT0.005S. Sticky failure: false

Jicofo 2020-04-30 15:44:05.139 INFO: [32] org.jitsi.jicofo.health.Health.log() Performed a successful health check in PT0.01S. Sticky failure: false
Jicofo 2020-04-30 15:44:15.137 INFO: [32] org.jitsi.jicofo.health.Health.log() Performed a successful health check in PT0.007S. Sticky failure: false

For jvg I got this:
2020-04-30 15:46:40.224 INFO: [18] Videobridge.createConference#319: create_conf, id=fd189d08e5bd517c gid=null logging=false

2020-04-30 15:46:40.244 INFO: [18] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.021S. Sticky failure: false

2020-04-30 15:46:50.224 INFO: [18] Videobridge.createConference#319: create_conf, id=105c00205ac18132 gid=null logging=false

2020-04-30 15:46:50.252 INFO: [18] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.029S. Sticky failure: false

And if the participant is using a mobile app, both the microphone and camera are working. If Desktop, then neither is working.

Jing

Have they given permissions to use audio and camera in their browser?

Niclasheu,

We got everything worked out. We installed everything and I think the key is the Advanced modification we have to make according to this: https://github.com/jitsi/jitsi-meet/blob/master/doc/quick-install.md#advanced_configuration

Now we see that screen share is not available.
https://i.ibb.co/kBd7dKt/Screen-Shot-2020-05-01-at-12-17-48-PM.png

How can we enable it? Any advice?

Jing

Screenshare is here: image

Got it. Thank you!