Some users could not connect

Hi,

Our Jitsi Meeting works now for most of our users. But some users can not connect. Once they click on the Jitsi Meeting link, the error shows saying the browser can not connect. And this happens with all browsers.

This is the error log we got:

 15:43 portmanager: Error binding encrypted port for https: No key present in SSL/TLS configuration for https port 5281 prosody 2 

15:43 0: CONFIG ERROR: Empty cli-password, and so telnet cli interface is disabled! Please set a non empty cli-password! turnserver
Reboot
01:27 portmanager: Error binding encrypted port for https: No key present in SSL/TLS configuration for https port 5281 prosody 2
01:27 0: CONFIG ERROR: Empty cli-password, and so telnet cli interface is disabled! Please set a non empty cli-password! turnserver
Reboot
01:10 portmanager: Error binding encrypted port for https: No key present in SSL/TLS configuration for https port 5281 prosody 2
01:10 0: CONFIG ERROR: Empty cli-password, and so telnet cli interface is disabled! Please set a non empty cli-password! turnserver
Reboot
01:09 0: CONFIG ERROR: Empty cli-password, and so telnet cli interface is disabled! Please set a non empty cli-password! turnserver
00:52 portmanager: Error binding encrypted port for https: No key present in SSL/TLS configuration for https port 5281 prosody 4
00:43 0: CONFIG ERROR: Empty cli-password, and so telnet cli interface is disabled! Please set a non empty cli-password! turnserver 2
00:43 portmanager: Error binding encrypted port for https: No key present in SSL/TLS configuration for https port 5281 prosody 2
00:31 PAM service(sshd) ignoring max retries; 5 > 3 sshd
00:31 error: maximum authentication attempts exceeded for root from 218.92.0.138 port 53615 ssh2 [preauth]

How to resolve this issue. Thanks a lot.

Jing

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Did you ever find a solution to this problem? Thanks!