[sip-comm-dev] SIP account Login error


#1

Hello everybody,
    i have downloaded latest sip-communicator-1.0-alpha6-nightly.build.3196-x86.exe installed successfully, while registering i am getting error as " error occured while logging in with account: username: , Server Name : ", the screenshot which i have attached below. please let me know about the problem whether it is from the client side or from server side or if from client side how can i correct the problem.

···

--
Regards,

Raghunath,

August Technologies,

55E Express Highway, Kondapur,

Hyderabad,

India

Tel. No: +91 40 42616327

Fax No: +91 40 40208727

raghunath.gopinath@august-tech.net | www.august-tech.net

Disclaimer: August Technology accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.


#2

Hi,

seems there is a problem registering to server. You must check the
account settings you've entered.
Most of the providers will work with just entering username and
password, without bothering with advance settings for sip accounts.
If problem persist you must provide us more details so we can clear
this out. Like account settings(without the personal info) and logs.

Hope it helps
damencho

···

On Fri, Jan 7, 2011 at 7:08 AM, Raghu <raghunath.gopinath@august-tech.net> wrote:

Hello everybody,
i have downloaded latest
sip-communicator-1.0-alpha6-nightly.build.3196-x86.exe installed
successfully, while registering i am getting error as " error occured while
logging in with account: username: , Server Name : ", the screenshot which
i have attached below. please let me know about the problem whether it is
from the client side or from server side or if from client side how can i
correct the problem.

--
Regards,

Raghunath,

August Technologies,

55E Express Highway, Kondapur,

Hyderabad,

India

Tel. No: +91 40 42616327

Fax No: +91 40 40208727

raghunath.gopinath@august-tech.net | www.august-tech.net

Disclaimer: August Technology accepts no liability for the content of this
email, or for the consequences of any actions taken on the basis of the
information provided, unless that information is subsequently confirmed in
writing. If you are not the intended recipient you are notified that
disclosing, copying, distributing or taking any action in reliance on the
contents of this information is strictly prohibited.

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#3

Hello Damian Minkov,
     I have tested the account with same settings from different systems using sip communicator, its working but when ever i am connecting to SIP account from private IP address its showing following error "error occured while logging in with account: username : XXXXX, server name : XXX".

case 2:
I have tested the similar scenario using the x-lite application, it is working fine.

i even attached the packets which are captured from the client side.

log_sip (9.44 KB)

···

On Friday 07 January 2011 01:14 PM, Damian Minkov wrote:

Hi,

seems there is a problem registering to server. You must check the
account settings you've entered.
Most of the providers will work with just entering username and
password, without bothering with advance settings for sip accounts.
If problem persist you must provide us more details so we can clear
this out. Like account settings(without the personal info) and logs.

Hope it helps
damencho

On Fri, Jan 7, 2011 at 7:08 AM, Raghu > <raghunath.gopinath@august-tech.net> wrote:
   

Hello everybody,
   i have downloaded latest
sip-communicator-1.0-alpha6-nightly.build.3196-x86.exe installed
successfully, while registering i am getting error as " error occured while
logging in with account: username: , Server Name : ", the screenshot which
i have attached below. please let me know about the problem whether it is
from the client side or from server side or if from client side how can i
correct the problem.

--
Regards,

Raghunath,

August Technologies,

55E Express Highway, Kondapur,

Hyderabad,

India

Tel. No: +91 40 42616327

Fax No: +91 40 40208727

raghunath.gopinath@august-tech.net | www.august-tech.net

Disclaimer: August Technology accepts no liability for the content of this
email, or for the consequences of any actions taken on the basis of the
information provided, unless that information is subsequently confirmed in
writing. If you are not the intended recipient you are notified that
disclosing, copying, distributing or taking any action in reliance on the
contents of this information is strictly prohibited.

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--
Regards,

Raghunath,

August Technologies,

55E Express Highway, Kondapur,

Hyderabad,

India

Tel. No: +91 40 42616327

Fax No: +91 40 40208727

raghunath.gopinath@august-tech.net | www.august-tech.net

Disclaimer: August Technology accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.


#4

На 07.01.11 10:29, Raghu написа:

Hello Damian Minkov,
     I have tested the account with same settings from different systems
using sip communicator, its working but when ever i am connecting to SIP
account from private IP address its showing following error "error
occured while logging in with account: username : XXXXX, server name : XXX".

case 2:
I have tested the similar scenario using the x-lite application, it is
working fine.

i even attached the packets which are captured from the client side.

Your server doesn't seem to be replying to SIP Communicator's REGISTER
requests so, provided you've verified your server to work, there's
probably a problem with the configuration. The destination address in
your packet log is: 66.66.66.66. Is this the address you are really
trying to contact or did you manually modify the logs?

Try deleting your account and creating it again by only entering your
username (in the form user@<server_address>) and password.

Hope this helps,
Emil

···

On Friday 07 January 2011 01:14 PM, Damian Minkov wrote:

Hi,

seems there is a problem registering to server. You must check the
account settings you've entered.
Most of the providers will work with just entering username and
password, without bothering with advance settings for sip accounts.
If problem persist you must provide us more details so we can clear
this out. Like account settings(without the personal info) and logs.

Hope it helps
damencho

On Fri, Jan 7, 2011 at 7:08 AM, Raghu >> <raghunath.gopinath@august-tech.net> wrote:
   

Hello everybody,
   i have downloaded latest
sip-communicator-1.0-alpha6-nightly.build.3196-x86.exe installed
successfully, while registering i am getting error as " error occured while
logging in with account: username: , Server Name : ", the screenshot which
i have attached below. please let me know about the problem whether it is
from the client side or from server side or if from client side how can i
correct the problem.

--
Regards,

Raghunath,

August Technologies,

55E Express Highway, Kondapur,

Hyderabad,

India

Tel. No: +91 40 42616327

Fax No: +91 40 40208727

raghunath.gopinath@august-tech.net | www.august-tech.net

Disclaimer: August Technology accepts no liability for the content of this
email, or for the consequences of any actions taken on the basis of the
information provided, unless that information is subsequently confirmed in
writing. If you are not the intended recipient you are notified that
disclosing, copying, distributing or taking any action in reliance on the
contents of this information is strictly prohibited.

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--
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
SIP Communicator
emcho@sip-communicator.org PHONE: +33.1.77.62.43.30
http://sip-communicator.org FAX: +33.1.77.62.47.31

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