[sip-comm-dev] [Fwd: Re: [sip-comm] Version 1638 on Windows XP]


#1

Hi,

Following Emil's suggestion I'm sending the results of my last experiences about this issue (not being able to launch SC build 1638 on Win XP Portuguese):

I used the following two commands (I'm not at all proficient in MS-Dos commands, so please correct me if these were not what you meant):

- START "" C:\Progra~1\Sipcom~1\run.exe
  The result of this one was the same as always: "Could not create the Java virtual machine" (message printed in English)
  No log files were create or updated.

- START "" C:\Progra~1\Sipcom~1\run.bat
  The result was a different message: "Windows can not locate 'run.exe'" (this message was in Portuguese and was followed by some suggestions about browsing the directories and trying to find manually the executable).
  No log files were created or updated.

I hope that might help you helping me...

Thanks,

Roberto

From: Emil Ivov <emcho@sip-communicator.org>

Organization: SIP Communicator
References: <4981D6E6.2010609@castelosnoar.com>

Hey Roberto,

Could you please try to execute SC through a command prompt and send the
output to our dev list?

Sending log files (located in %HOME%\Application Data\SIP Communicator)
would also help.

Thanks
Emil

Roberto Gorjão wrote:

···

-------- Original Message --------
Subject: Re: [sip-comm] Version 1638 on Windows XP
Date: Fri, 30 Jan 2009 00:13:46 +0100
Reply-To: users@sip-communicator.dev.java.net
To: users@sip-communicator.dev.java.net
<4981E304.7020503@gmx.net> <498202DB.8070208@castelosnoar.com>

Thank you, Earl, for your answer.

I did what you suggested in two different computers. The result was exactly the same. I might add that, when I tried to start Sip-Comm, I had turned off all the applications that could conflict with it, including other IMs and firewall.

I use daily other java applications like Eclipse and Open Office without a problem.

I also tried to install Sip-Comm 1.0-alpha2 release and this one runs. But, naturally, I would prefer to run the current build.

I have succeeded to run build 1638 on a single computer, equipped with Windows Vista Premium @ 64 bits, in English.

All the computers equipped with Windows XP where I tried to run Sip-Comm 1638 (I tried four different ones already), have the OS in Portuguese... Might this be the reason? System and programs folders have different names in different languages...

Thanks for your help,

Roberto

------------
Earl wrote:

Hi Roberto,

I am running build 1638 on two different XP machines with no problems.

You might try uninstalling *all* Java installations using control panel, and then
install the newest Java, downloaded from java.com, again.

regards. Earl

Roberto Gorjão wrote:

Hi,

I was surprised to read that Sebastian had been able to install version 1638 on WinXP... I've tried already in 3 different computers, both with Win XP and Win XP Pro, and I never could run it. I am abobble to go through the installation process but, when I try to run it, it triggers an error that reads something like: "Java virtual machine could not be started".

I always had a JRE installed and I even downloaded last version just to be sure. What might I be doing wrong?

Thanks!

Roberto

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#2

Hi Roberto,

Take a look in \windows\system32 and see if you can find javaw.exe ?

When I run SC, I see 2 applications running: javaw.exe and run.exe

what do you see with the command
dir c:\windows\system32\java* ?

I see
2008-12-25 16:24 144'792 java.exe
2008-12-25 16:24 73'728 javacpl.cpl
2008-12-25 16:24 144'792 javaw.exe
2008-12-25 16:24 148'888 javaws.exe
               4 File(s) 512'200 bytes

What do you see when you type
C:\WINDOWS\system32\java -version ?

I see
java version "1.6.0_11"
Java(TM) SE Runtime Environment (build 1.6.0_11-b03)
Java HotSpot(TM) Client VM (build 11.0-b16, mixed mode, sharing)

Regards, Earl

Roberto Gorj�o wrote:

···

Hi,

Following Emil's suggestion I'm sending the results of my last experiences about this issue (not being able to launch SC build 1638 on Win XP Portuguese):

I used the following two commands (I'm not at all proficient in MS-Dos commands, so please correct me if these were not what you meant):

- START "" C:\Progra~1\Sipcom~1\run.exe
The result of this one was the same as always: "Could not create the Java virtual machine" (message printed in English)
No log files were create or updated.

- START "" C:\Progra~1\Sipcom~1\run.bat
The result was a different message: "Windows can not locate 'run.exe'" (this message was in Portuguese and was followed by some suggestions about browsing the directories and trying to find manually the executable).
No log files were created or updated.

I hope that might help you helping me...

Thanks,

Roberto

-------- Original Message --------
Subject: Re: [sip-comm] Version 1638 on Windows XP
Date: Fri, 30 Jan 2009 00:13:46 +0100
From: Emil Ivov <emcho@sip-communicator.org>
Reply-To: users@sip-communicator.dev.java.net
Organization: SIP Communicator
To: users@sip-communicator.dev.java.net
References: <4981D6E6.2010609@castelosnoar.com> <4981E304.7020503@gmx.net> <498202DB.8070208@castelosnoar.com>

Hey Roberto,

Could you please try to execute SC through a command prompt and send the
output to our dev list?

Sending log files (located in %HOME%\Application Data\SIP Communicator)
would also help.

Thanks
Emil

Roberto Gorj�o wrote:

Thank you, Earl, for your answer.

I did what you suggested in two different computers. The result was exactly the same. I might add that, when I tried to start Sip-Comm, I had turned off all the applications that could conflict with it, including other IMs and firewall.

I use daily other java applications like Eclipse and Open Office without a problem.

I also tried to install Sip-Comm 1.0-alpha2 release and this one runs. But, naturally, I would prefer to run the current build.

I have succeeded to run build 1638 on a single computer, equipped with Windows Vista Premium @ 64 bits, in English.

All the computers equipped with Windows XP where I tried to run Sip-Comm 1638 (I tried four different ones already), have the OS in Portuguese... Might this be the reason? System and programs folders have different names in different languages...

Thanks for your help,

Roberto

------------
Earl wrote:

Hi Roberto,

I am running build 1638 on two different XP machines with no problems.

You might try uninstalling *all* Java installations using control panel, and then
install the newest Java, downloaded from java.com, again.

regards. Earl

Roberto Gorj�o wrote:

Hi,

I was surprised to read that Sebastian had been able to install version 1638 on WinXP... I've tried already in 3 different computers, both with Win XP and Win XP Pro, and I never could run it. I am abobble to go through the installation process but, when I try to run it, it triggers an error that reads something like: "Java virtual machine could not be started".

I always had a JRE installed and I even downloaded last version just to be sure. What might I be doing wrong?

Thanks!

Roberto

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#3

Just an update... I've tried versions 1644 and 1646 in two different computers and the problem persists.

Cheers,

Roberto

···

-------------------------
Roberto Gorjão wrote:

Hi,

Following Emil's suggestion I'm sending the results of my last experiences about this issue (not being able to launch SC build 1638 on Win XP Portuguese):

I used the following two commands (I'm not at all proficient in MS-Dos commands, so please correct me if these were not what you meant):

- START "" C:\Progra~1\Sipcom~1\run.exe
The result of this one was the same as always: "Could not create the Java virtual machine" (message printed in English)
No log files were create or updated.

- START "" C:\Progra~1\Sipcom~1\run.bat
The result was a different message: "Windows can not locate 'run.exe'" (this message was in Portuguese and was followed by some suggestions about browsing the directories and trying to find manually the executable).
No log files were created or updated.

I hope that might help you helping me...

Thanks,

Roberto

-------- Original Message --------
Subject: Re: [sip-comm] Version 1638 on Windows XP
Date: Fri, 30 Jan 2009 00:13:46 +0100
From: Emil Ivov <emcho@sip-communicator.org>
Reply-To: users@sip-communicator.dev.java.net
Organization: SIP Communicator
To: users@sip-communicator.dev.java.net
References: <4981D6E6.2010609@castelosnoar.com> <4981E304.7020503@gmx.net> <498202DB.8070208@castelosnoar.com>

Hey Roberto,

Could you please try to execute SC through a command prompt and send the
output to our dev list?

Sending log files (located in %HOME%\Application Data\SIP Communicator)
would also help.

Thanks
Emil

Roberto Gorjão wrote:

Thank you, Earl, for your answer.

I did what you suggested in two different computers. The result was exactly the same. I might add that, when I tried to start Sip-Comm, I had turned off all the applications that could conflict with it, including other IMs and firewall.

I use daily other java applications like Eclipse and Open Office without a problem.

I also tried to install Sip-Comm 1.0-alpha2 release and this one runs. But, naturally, I would prefer to run the current build.

I have succeeded to run build 1638 on a single computer, equipped with Windows Vista Premium @ 64 bits, in English.

All the computers equipped with Windows XP where I tried to run Sip-Comm 1638 (I tried four different ones already), have the OS in Portuguese... Might this be the reason? System and programs folders have different names in different languages...

Thanks for your help,

Roberto

------------
Earl wrote:

Hi Roberto,

I am running build 1638 on two different XP machines with no problems.

You might try uninstalling *all* Java installations using control panel, and then
install the newest Java, downloaded from java.com, again.

regards. Earl

Roberto Gorjão wrote:

Hi,

I was surprised to read that Sebastian had been able to install version 1638 on WinXP... I've tried already in 3 different computers, both with Win XP and Win XP Pro, and I never could run it. I am abobble to go through the installation process but, when I try to run it, it triggers an error that reads something like: "Java virtual machine could not be started".

I always had a JRE installed and I even downloaded last version just to be sure. What might I be doing wrong?

Thanks!

Roberto

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#4

Hi Roberto,

Hi Earl,

The following are the results from one of the computers:

Take a look in \windows\system32 and see if you can find javaw.exe ?

Yes, I can.

When I run SC, I see 2 applications running: javaw.exe and run.exe

what do you see with the command
dir c:\windows\system32\java* ?

I see:

29-01-2009 11:04 144.792 java.exe
29-01-2009 11:04 73.728 javacpl.cpl
28-02-2003 10:26 187.152 javacypt.dll
28-02-2003 10:26 139.536 javaee.dll
28-02-2003 10:26 63.248 javaprxy.dll
28-02-2003 10:26 404.752 javart.dll
28-02-2003 08:54 7.315 javasup.vxd
29-01-2009 11:04 144.792 javaw.exe
29-01-2009 11:04 148.888 javaws.exe
               9 ficheiro(s) 1.314.203 bytes
               0 Dir(s) 9.425.683.456 bytes livres

What do you see when you type
C:\WINDOWS\system32\java -version ?

I see:

java version "1.6.0_11"
Java(TM) SE Runtime Environment (build 1.6.0_11-b03)
Java HotSpot(TM) Client VM (build 11.0-b16, mixed mode, sharing)

Regards, Earl

Thanks for your support!

Roberto

···

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#5

Hey Roberto,

Very strange indeed. I don't have a windows machine around right now so
I can't have a look. Will let you know as soon as I get a chance to
investigate (unless someone else beats me to it).

A quick suggestion in the mean time, have you been modifying your PATH
env vars lately?

Cheers
Emil

Roberto Gorjão wrote:

···

Hi Roberto,

Hi Earl,

The following are the results from one of the computers:

Take a look in \windows\system32 and see if you can find javaw.exe ?

Yes, I can.

When I run SC, I see 2 applications running: javaw.exe and run.exe

what do you see with the command
dir c:\windows\system32\java* ?

I see:

29-01-2009 11:04 144.792 java.exe
29-01-2009 11:04 73.728 javacpl.cpl
28-02-2003 10:26 187.152 javacypt.dll
28-02-2003 10:26 139.536 javaee.dll
28-02-2003 10:26 63.248 javaprxy.dll
28-02-2003 10:26 404.752 javart.dll
28-02-2003 08:54 7.315 javasup.vxd
29-01-2009 11:04 144.792 javaw.exe
29-01-2009 11:04 148.888 javaws.exe
               9 ficheiro(s) 1.314.203 bytes
               0 Dir(s) 9.425.683.456 bytes livres

What do you see when you type
C:\WINDOWS\system32\java -version ?

I see:

java version "1.6.0_11"
Java(TM) SE Runtime Environment (build 1.6.0_11-b03)
Java HotSpot(TM) Client VM (build 11.0-b16, mixed mode, sharing)

Regards, Earl

Thanks for your support!

Roberto

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#6

Hey Roberto,

Note taken. I think I'll be able to have a look tomorrow. Stay tuned.

Emil

Roberto Gorjão wrote:

···

Just an update... I've tried versions 1644 and 1646 in two different
computers and the problem persists.

Cheers,

Roberto

-------------------------
Roberto Gorjão wrote:

Hi,

Following Emil's suggestion I'm sending the results of my last
experiences about this issue (not being able to launch SC build 1638
on Win XP Portuguese):

I used the following two commands (I'm not at all proficient in MS-Dos
commands, so please correct me if these were not what you meant):

- START "" C:\Progra~1\Sipcom~1\run.exe
The result of this one was the same as always: "Could not create the
Java virtual machine" (message printed in English)
No log files were create or updated.

- START "" C:\Progra~1\Sipcom~1\run.bat
The result was a different message: "Windows can not locate
'run.exe'" (this message was in Portuguese and was followed by some
suggestions about browsing the directories and trying to find manually
the executable).
No log files were created or updated.

I hope that might help you helping me...

Thanks,

Roberto

-------- Original Message --------
Subject: Re: [sip-comm] Version 1638 on Windows XP
Date: Fri, 30 Jan 2009 00:13:46 +0100
From: Emil Ivov <emcho@sip-communicator.org>
Reply-To: users@sip-communicator.dev.java.net
Organization: SIP Communicator
To: users@sip-communicator.dev.java.net
References: <4981D6E6.2010609@castelosnoar.com>
<4981E304.7020503@gmx.net> <498202DB.8070208@castelosnoar.com>

Hey Roberto,

Could you please try to execute SC through a command prompt and send the
output to our dev list?

Sending log files (located in %HOME%\Application Data\SIP Communicator)
would also help.

Thanks
Emil

Roberto Gorjão wrote:

Thank you, Earl, for your answer.

I did what you suggested in two different computers. The result was
exactly the same. I might add that, when I tried to start Sip-Comm, I
had turned off all the applications that could conflict with it,
including other IMs and firewall.

I use daily other java applications like Eclipse and Open Office
without a problem.

I also tried to install Sip-Comm 1.0-alpha2 release and this one
runs. But, naturally, I would prefer to run the current build.

I have succeeded to run build 1638 on a single computer, equipped
with Windows Vista Premium @ 64 bits, in English.

All the computers equipped with Windows XP where I tried to run
Sip-Comm 1638 (I tried four different ones already), have the OS in
Portuguese... Might this be the reason? System and programs folders
have different names in different languages...

Thanks for your help,

Roberto

------------
Earl wrote:

Hi Roberto,

I am running build 1638 on two different XP machines with no problems.

You might try uninstalling *all* Java installations using control
panel, and then
install the newest Java, downloaded from java.com, again.

regards. Earl

Roberto Gorjão wrote:

Hi,

I was surprised to read that Sebastian had been able to install
version 1638 on WinXP... I've tried already in 3 different
computers, both with Win XP and Win XP Pro, and I never could run
it. I am abobble to go through the installation process but, when I
try to run it, it triggers an error that reads something like:
"Java virtual machine could not be started".

I always had a JRE installed and I even downloaded last version
just to be sure. What might I be doing wrong?

Thanks!

Roberto

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#7

Hi Emil,

Not that I'm aware of... Anyway, it would be impossible for that to happen in all the four computers, as at least two of them are used for very "plain" things like office work.

Thanks again for your support!

Roberto

···

-------------------
Emil Ivov wrote:

Hey Roberto,

Very strange indeed. I don't have a windows machine around right now so
I can't have a look. Will let you know as soon as I get a chance to
investigate (unless someone else beats me to it).

A quick suggestion in the mean time, have you been modifying your PATH
env vars lately?

Cheers
Emil

---------------------------------------------------------------------
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For additional commands, e-mail: dev-help@sip-communicator.dev.java.net


#8

Hi Emil,

I was finally able to track down what has been causing this problem, but I still need your help. The problem seems to be a conflict with the COMODO firewall... The surprising part is that the conflict persists even when this firewall is completely disabled or even shut down. Only when COMODO is uninstalled and removed from the computer is that SIP Comm can start normally.

This is quite surprising because:

1 - None of our other Java applications seems to be affected in any way by the presence of COMODO on our computers.
2 - In my own computer, equipped with Windows Vista, I also have COMODO installed, with no interference whatsoever in SIP Comm normal functioning.

We like COMODO as it is arguably the best free firewall out there for windows and it is very configurable, so we really would not like to have to choose between the two applications.

What would you suggest us to do or try next?

Thank you very much for your continuous support,

Roberto

···

-------------------
Emil Ivov wrote:

Hey Roberto,

Note taken. I think I'll be able to have a look tomorrow. Stay tuned.

Emil

Roberto Gorjão wrote:
  

Just an update... I've tried versions 1644 and 1646 in two different computers and the problem persists.

Cheers,

Roberto

-------------------------
Roberto Gorjão wrote:
    

Hi,

Following Emil's suggestion I'm sending the results of my last experiences about this issue (not being able to launch SC build 1638 on Win XP Portuguese):

I used the following two commands (I'm not at all proficient in MS-Dos commands, so please correct me if these were not what you meant):

- START "" C:\Progra~1\Sipcom~1\run.exe
The result of this one was the same as always: "Could not create the Java virtual machine" (message printed in English)
No log files were create or updated.

- START "" C:\Progra~1\Sipcom~1\run.bat
The result was a different message: "Windows can not locate 'run.exe'" (this message was in Portuguese and was followed by some suggestions about browsing the directories and trying to find manually the executable).
No log files were created or updated.

I hope that might help you helping me...

Thanks,

Roberto

-------- Original Message --------
Subject: Re: [sip-comm] Version 1638 on Windows XP
Date: Fri, 30 Jan 2009 00:13:46 +0100
From: Emil Ivov <emcho@sip-communicator.org>
Reply-To: users@sip-communicator.dev.java.net
Organization: SIP Communicator
To: users@sip-communicator.dev.java.net
References: <4981D6E6.2010609@castelosnoar.com> <4981E304.7020503@gmx.net> <498202DB.8070208@castelosnoar.com>

Hey Roberto,

Could you please try to execute SC through a command prompt and send the
output to our dev list?

Sending log files (located in %HOME%\Application Data\SIP Communicator)
would also help.

Thanks
Emil

Roberto Gorjão wrote:
      

Thank you, Earl, for your answer.

I did what you suggested in two different computers. The result was exactly the same. I might add that, when I tried to start Sip-Comm, I had turned off all the applications that could conflict with it, including other IMs and firewall.

I use daily other java applications like Eclipse and Open Office without a problem.

I also tried to install Sip-Comm 1.0-alpha2 release and this one runs. But, naturally, I would prefer to run the current build.

I have succeeded to run build 1638 on a single computer, equipped with Windows Vista Premium @ 64 bits, in English.

All the computers equipped with Windows XP where I tried to run Sip-Comm 1638 (I tried four different ones already), have the OS in Portuguese... Might this be the reason? System and programs folders have different names in different languages...

Thanks for your help,

Roberto

------------
Earl wrote:
        

Hi Roberto,

I am running build 1638 on two different XP machines with no problems.

You might try uninstalling *all* Java installations using control panel, and then
install the newest Java, downloaded from java.com, again.

regards. Earl

Roberto Gorjão wrote:
          

Hi,

I was surprised to read that Sebastian had been able to install version 1638 on WinXP... I've tried already in 3 different computers, both with Win XP and Win XP Pro, and I never could run it. I am abobble to go through the installation process but, when I try to run it, it triggers an error that reads something like: "Java virtual machine could not be started".

I always had a JRE installed and I even downloaded last version just to be sure. What might I be doing wrong?

Thanks!

Roberto
            
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#9

Hey Roberto,

I just tried the latest build on an XP box and SC started as expected.
To help further pinpoint the problem, could you please try and start
SC from sources? You can find instructions on how to do this here:

http://www.sip-communicator.org/index.php/Documentation/RetrievingAndBuildingTheSources

If this runs properly, then there's probable a problem with our
jsmooth launcher.

Cheers
Emil

···

On Mon, Feb 2, 2009 at 8:47 AM, Roberto Gorjão <roberto@castelosnoar.com> wrote:

Hi Emil,

I was finally able to track down what has been causing this problem, but I
still need your help. The problem seems to be a conflict with the COMODO
firewall... The surprising part is that the conflict persists even when this
firewall is completely disabled or even shut down. Only when COMODO is
uninstalled and removed from the computer is that SIP Comm can start
normally.

This is quite surprising because:

1 - None of our other Java applications seems to be affected in any way by
the presence of COMODO on our computers.
2 - In my own computer, equipped with Windows Vista, I also have COMODO
installed, with no interference whatsoever in SIP Comm normal functioning.

We like COMODO as it is arguably the best free firewall out there for
windows and it is very configurable, so we really would not like to have to
choose between the two applications.

What would you suggest us to do or try next?

Thank you very much for your continuous support,

Roberto

-------------------
Emil Ivov wrote:

Hey Roberto,

Note taken. I think I'll be able to have a look tomorrow. Stay tuned.

Emil

Roberto Gorjão wrote:

Just an update... I've tried versions 1644 and 1646 in two different
computers and the problem persists.

Cheers,

Roberto

-------------------------
Roberto Gorjão wrote:

Hi,

Following Emil's suggestion I'm sending the results of my last
experiences about this issue (not being able to launch SC build 1638 on Win
XP Portuguese):

I used the following two commands (I'm not at all proficient in MS-Dos
commands, so please correct me if these were not what you meant):

- START "" C:\Progra~1\Sipcom~1\run.exe
The result of this one was the same as always: "Could not create the
Java virtual machine" (message printed in English)
No log files were create or updated.

- START "" C:\Progra~1\Sipcom~1\run.bat
The result was a different message: "Windows can not locate 'run.exe'"
(this message was in Portuguese and was followed by some suggestions about
browsing the directories and trying to find manually the executable).
No log files were created or updated.

I hope that might help you helping me...

Thanks,

Roberto

-------- Original Message --------
Subject: Re: [sip-comm] Version 1638 on Windows XP
Date: Fri, 30 Jan 2009 00:13:46 +0100
From: Emil Ivov <emcho@sip-communicator.org>
Reply-To: users@sip-communicator.dev.java.net
Organization: SIP Communicator
To: users@sip-communicator.dev.java.net
References: <4981D6E6.2010609@castelosnoar.com>
<4981E304.7020503@gmx.net> <498202DB.8070208@castelosnoar.com>

Hey Roberto,

Could you please try to execute SC through a command prompt and send the
output to our dev list?

Sending log files (located in %HOME%\Application Data\SIP Communicator)
would also help.

Thanks
Emil

Roberto Gorjão wrote:

Thank you, Earl, for your answer.

I did what you suggested in two different computers. The result was
exactly the same. I might add that, when I tried to start Sip-Comm, I had
turned off all the applications that could conflict with it, including other
IMs and firewall.

I use daily other java applications like Eclipse and Open Office
without a problem.

I also tried to install Sip-Comm 1.0-alpha2 release and this one runs.
But, naturally, I would prefer to run the current build.

I have succeeded to run build 1638 on a single computer, equipped with
Windows Vista Premium @ 64 bits, in English.

All the computers equipped with Windows XP where I tried to run
Sip-Comm 1638 (I tried four different ones already), have the OS in
Portuguese... Might this be the reason? System and programs folders have
different names in different languages...

Thanks for your help,

Roberto

------------
Earl wrote:

Hi Roberto,

I am running build 1638 on two different XP machines with no problems.

You might try uninstalling *all* Java installations using control
panel, and then
install the newest Java, downloaded from java.com, again.

regards. Earl

Roberto Gorjão wrote:

Hi,

I was surprised to read that Sebastian had been able to install
version 1638 on WinXP... I've tried already in 3 different computers, both
with Win XP and Win XP Pro, and I never could run it. I am abobble to go
through the installation process but, when I try to run it, it triggers an
error that reads something like: "Java virtual machine could not be
started".

I always had a JRE installed and I even downloaded last version just
to be sure. What might I be doing wrong?

Thanks!

Roberto

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#10

Roberto Gorj�o escreveu:

Hi Emil,

I was finally able to track down what has been causing this problem, but I still need your help. The problem seems to be a conflict with the COMODO firewall... The surprising part is that the conflict persists even when this firewall is completely disabled or even shut down. Only when COMODO is uninstalled and removed from the computer is that SIP Comm can start normally.

This is quite surprising because:

1 - None of our other Java applications seems to be affected in any way by the presence of COMODO on our computers.
2 - In my own computer, equipped with Windows Vista, I also have COMODO installed, with no interference whatsoever in SIP Comm normal functioning.

We like COMODO as it is arguably the best free firewall out there for windows and it is very configurable, so we really would not like to have to choose between the two applications.

What would you suggest us to do or try next?

Thank you very much for your continuous support,

Roberto

-------------------
Emil Ivov wrote:

Hey Roberto,

Note taken. I think I'll be able to have a look tomorrow. Stay tuned.

Emil

Roberto Gorj�o wrote:

Just an update... I've tried versions 1644 and 1646 in two different computers and the problem persists.

Cheers,

Roberto

-------------------------
Roberto Gorj�o wrote:
   

Hi,

Following Emil's suggestion I'm sending the results of my last experiences about this issue (not being able to launch SC build 1638 on Win XP Portuguese):

I used the following two commands (I'm not at all proficient in MS-Dos commands, so please correct me if these were not what you meant):

- START "" C:\Progra~1\Sipcom~1\run.exe
The result of this one was the same as always: "Could not create the Java virtual machine" (message printed in English)
No log files were create or updated.

- START "" C:\Progra~1\Sipcom~1\run.bat
The result was a different message: "Windows can not locate 'run.exe'" (this message was in Portuguese and was followed by some suggestions about browsing the directories and trying to find manually the executable).
No log files were created or updated.

I hope that might help you helping me...

Thanks,

Roberto

Subject: Re: [sip-comm] Version 1638 on Windows XP
Date: Fri, 30 Jan 2009 00:13:46 +0100
From: Emil Ivov <emcho@sip-communicator.org>
Reply-To: users@sip-communicator.dev.java.net
Organization: SIP Communicator
To: users@sip-communicator.dev.java.net
References: <4981D6E6.2010609@castelosnoar.com>

Hey Roberto,

Could you please try to execute SC through a command prompt and send the
output to our dev list?

Sending log files (located in %HOME%\Application Data\SIP Communicator)
would also help.

Thanks
Emil

Roberto Gorj�o wrote:
     

Thank you, Earl, for your answer.

I did what you suggested in two different computers. The result was exactly the same. I might add that, when I tried to start Sip-Comm, I had turned off all the applications that could conflict with it, including other IMs and firewall.

I use daily other java applications like Eclipse and Open Office without a problem.

I also tried to install Sip-Comm 1.0-alpha2 release and this one runs. But, naturally, I would prefer to run the current build.

I have succeeded to run build 1638 on a single computer, equipped with Windows Vista Premium @ 64 bits, in English.

All the computers equipped with Windows XP where I tried to run Sip-Comm 1638 (I tried four different ones already), have the OS in Portuguese... Might this be the reason? System and programs folders have different names in different languages...

Thanks for your help,

Roberto

------------
Earl wrote:
       

Hi Roberto,

I am running build 1638 on two different XP machines with no problems.

You might try uninstalling *all* Java installations using control panel, and then
install the newest Java, downloaded from java.com, again.

regards. Earl

Roberto Gorj�o wrote:
         

Hi,

I was surprised to read that Sebastian had been able to install version 1638 on WinXP... I've tried already in 3 different computers, both with Win XP and Win XP Pro, and I never could run it. I am abobble to go through the installation process but, when I try to run it, it triggers an error that reads something like: "Java virtual machine could not be started".

I always had a JRE installed and I even downloaded last version just to be sure. What might I be doing wrong?

Thanks!

Roberto
            
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Hi Roberto!

I have been neglecting the Sip-Comm ML and only now i came across this thread. As a fellow Portuguese i'm willing to help if help is still needed, how is the situation on this, do you still have the problem?

Regards,
Jo�o Antunes

···

-------- Original Message --------
<4981E304.7020503@gmx.net> <498202DB.8070208@castelosnoar.com>

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#11

João and Emil,

I am sorry for the long interruption. Work has not allowed me to spend more time on this issue.

The difficulties I reported are now solved. Last time I tried to install SIP-COMM in one of my Win XP computers with Comodo firewall was today. I installed build 1865. Everything went fine.

Thank you very much for your efforts on the development of this great app.

Roberto

···

-----------------------
João Antunes wrote:

Roberto Gorjão escreveu:

Hi Emil,

I was finally able to track down what has been causing this problem, but I still need your help. The problem seems to be a conflict with the COMODO firewall... The surprising part is that the conflict persists even when this firewall is completely disabled or even shut down. Only when COMODO is uninstalled and removed from the computer is that SIP Comm can start normally.

This is quite surprising because:

1 - None of our other Java applications seems to be affected in any way by the presence of COMODO on our computers.
2 - In my own computer, equipped with Windows Vista, I also have COMODO installed, with no interference whatsoever in SIP Comm normal functioning.

We like COMODO as it is arguably the best free firewall out there for windows and it is very configurable, so we really would not like to have to choose between the two applications.

What would you suggest us to do or try next?

Thank you very much for your continuous support,

Roberto

-------------------
Emil Ivov wrote:

Hey Roberto,

Note taken. I think I'll be able to have a look tomorrow. Stay tuned.

Emil

Roberto Gorjão wrote:

Just an update... I've tried versions 1644 and 1646 in two different computers and the problem persists.

Cheers,

Roberto

-------------------------
Roberto Gorjão wrote:
  

Hi,

Following Emil's suggestion I'm sending the results of my last experiences about this issue (not being able to launch SC build 1638 on Win XP Portuguese):

I used the following two commands (I'm not at all proficient in MS-Dos commands, so please correct me if these were not what you meant):

- START "" C:\Progra~1\Sipcom~1\run.exe
The result of this one was the same as always: "Could not create the Java virtual machine" (message printed in English)
No log files were create or updated.

- START "" C:\Progra~1\Sipcom~1\run.bat
The result was a different message: "Windows can not locate 'run.exe'" (this message was in Portuguese and was followed by some suggestions about browsing the directories and trying to find manually the executable).
No log files were created or updated.

I hope that might help you helping me...

Thanks,

Roberto

-------- Original Message --------
Subject: Re: [sip-comm] Version 1638 on Windows XP
Date: Fri, 30 Jan 2009 00:13:46 +0100
From: Emil Ivov <emcho@sip-communicator.org>
Reply-To: users@sip-communicator.dev.java.net
Organization: SIP Communicator
To: users@sip-communicator.dev.java.net
References: <4981D6E6.2010609@castelosnoar.com> <4981E304.7020503@gmx.net> <498202DB.8070208@castelosnoar.com>

Hey Roberto,

Could you please try to execute SC through a command prompt and send the
output to our dev list?

Sending log files (located in %HOME%\Application Data\SIP Communicator)
would also help.

Thanks
Emil

Roberto Gorjão wrote:
    

Thank you, Earl, for your answer.

I did what you suggested in two different computers. The result was exactly the same. I might add that, when I tried to start Sip-Comm, I had turned off all the applications that could conflict with it, including other IMs and firewall.

I use daily other java applications like Eclipse and Open Office without a problem.

I also tried to install Sip-Comm 1.0-alpha2 release and this one runs. But, naturally, I would prefer to run the current build.

I have succeeded to run build 1638 on a single computer, equipped with Windows Vista Premium @ 64 bits, in English.

All the computers equipped with Windows XP where I tried to run Sip-Comm 1638 (I tried four different ones already), have the OS in Portuguese... Might this be the reason? System and programs folders have different names in different languages...

Thanks for your help,

Roberto

------------
Earl wrote:
      

Hi Roberto,

I am running build 1638 on two different XP machines with no problems.

You might try uninstalling *all* Java installations using control panel, and then
install the newest Java, downloaded from java.com, again.

regards. Earl

Roberto Gorjão wrote:
        

Hi,

I was surprised to read that Sebastian had been able to install version 1638 on WinXP... I've tried already in 3 different computers, both with Win XP and Win XP Pro, and I never could run it. I am abobble to go through the installation process but, when I try to run it, it triggers an error that reads something like: "Java virtual machine could not be started".

I always had a JRE installed and I even downloaded last version just to be sure. What might I be doing wrong?

Thanks!

Roberto
            

Hi Roberto!

I have been neglecting the Sip-Comm ML and only now i came across this thread. As a fellow Portuguese i'm willing to help if help is still needed, how is the situation on this, do you still have the problem?

Regards,
João Antunes

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