SIP call coming, but no answer

I created sip extension and can regiester with freepbx, but when i use other sip client to call the jigasi extension, jigasi has no answer the call.

2020-06-11 08:53:39.432 INFO: [94] org.jitsi.jigasi.SipGatewaySession.handleCallState().1391 [ctx=1591865607815317704588] SIP call ended: CallPeerChangeEvent: type=CallPeerStatusChange Call for peer=101 101@;status=Disconnected
2020-06-11 08:53:39.432 INFO: [94] org.jitsi.jigasi.SipGatewaySession.sipCallEnded().584 [ctx=1591865607815317704588] Sip call ended: Call: id=15918656076081727358491 peers=0
2020-06-11 08:53:39.476 WARNING: [94] org.jitsi.jigasi.JvbConference.leaveConferenceRoom().905 [ctx=1591865607815317704588] MUC room is null
2020-06-11 08:53:39.476 INFO: [94] org.jitsi.jigasi.JvbConference.stop().521 [ctx=1591865607815317704588] Removing account Jabber:0deefffd@
2020-06-11 08:53:39.477 INFO: [94] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().134 Jingle : OFF
2020-06-11 08:53:39.477 SEVERE: [94] org.jitsi.jigasi.AbstractGateway.notifyCallEnded().120 [ctx=1591865607815317704588] Call resource not exists for session.
2020-06-11 08:53:39.478 INFO: [94] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1457 null SIP peer state: Disconnected
2020-06-11 08:53:41.855 SEVERE: [38] Connection refused (Connection refused), host:localhost, port:5347

when I add a users, it comes out the error:

sudo prosodyctl register 102 MTg2cWF6MTIz
Error: Account creation/modification not supported.

I think something? please give me help, thanks.