Hi there, we’ve been experiencing screen shares problem lately and it’s been existing quite a while for us to not be able to view any of the screen shares from the meeting participants.
Sometimes, the screen share might appear a short while in LD resolution and disappears, but it just directly showing the grey screens most of the time.
Our participants mainly use Chrome and Microsoft Edge as our browser, I’ve tried with the Firefox browser as well but the screen shares still doesn’t work.
The participants are mostly from Taiwan, Hongkong and Malaysia.
Please see the screenshots below.
Thanks for the help!