I set up a Jitsi instance and have been a (very satisfied!) Jitsi user and admin ever since. Due to a hardware issue, however, I had to reinstall; I installed my system following the Debian/Ubuntu server instructions in the self-hosting guide.
Installation was smooth and I found no errors (as expected). However, when trying to start a call, the participants do notice of each other (this is, the “square” with the other person’s initial does appear), but audio and video are not relayed – each participant stays with a view of their own camera, and the other participant’s initials only. No audio gets “through” either.
Text-only chat between participants works.
I am attaching the four log files I think might matter — jicofo.log, jvb.log, nginx/access.log and prosody.log. I know the truth must be somewhere in there, but I don’t know what to look for
Any help will be most welcome!
Umh I’ll have to say “sorry for the noise”, or probably re-file this as a different request.
Before bugging my coworkers into testing this as a multiparty conference, I tried to establish this between my computer and my phone, and it behaved as I described. But I managed to try and open from two different computers – It worked fine! I just had a talk with two of my coworkers.
However, two of us tried to join the call from our phones (I tried with the Jitsi Android app, the other one tried with the browser in the phone. Both failed to show any other participants’ images, failed to join the audio conversation, and failed to send the phone video to the rest of the participants.
But the happy news is – The server works correcty!
I tried opening two different desktop browsers and connecting from my mobile (don’t want to be bothering my coworkers); audio, video and screen sharing work correctly between the browsers (of course, only one of them can grab the camera simultaneously), but the phone does not get any content from either.
The phone client I have is just updated, 22.7.1 build 12419976. As I said, I also tried from the phone using the browser.
You can open chrome and open 3 tabs in it using the same room link, you don’t need mobile app and colleagues.
Sounds like the port forwarding to jvb is not working or some firewall is stopping the media to reach jvb.