Problems using jitsi external api (user can't see/hear other people on the room, but they can see/hear he)

Hello, I’m facing a issue using the jitsi external api (IFrame API · Jitsi Meet Handbook Iframe API) with the domain meet.jit.si

For some reason the person using the iframe can’t see new participants that enter in the room, only after a refresh they appear, the strange is other participants using the browser or the plugin for mobile can see and hear the person using the iframe.

Searching for some similar errors I found this post and our problems basic the same Meet.jit.si app: meeting participants end up in two separate meetings? - #46 by N3me5is, I’m using the last version of chrome, not firefox.

This problems occurs in the past, but was rarely, right now I have this issue almost always, this could be a bug on the external api???

My configs are:

 var domain = "meet.jit.si";
          var options = {
              roomName: "techfit-<%= @appointment.id %>-<%= @professional.id %>-<%= @user.id %>",
              height: "100%",
              parentNode: document.querySelector('#screen'),
              configOverwrite: {
                  disableDeepLinking: true,
                  desktopSharingChromeDisabled: true,
                  enableWelcomePage: false,
                  enableClosePage: false,
                  enableCalendarIntegration: false,
                  chromeExtensionBanner: null,
                  disableKick: true,
                  prejoinPageEnabled: false,
                  defaultLanguage: 'pt',
                  apiLogLevels: ['warn', 'log', 'error', 'info', 'debug'],
              },
              interfaceConfigOverwrite: {
                  TOOLBAR_BUTTONS: [
                      'microphone', 'camera'
                  ],
                  SETTINGS_SECTIONS: [],
                  MOBILE_APP_PROMO: false,
                  DEFAULT_BACKGROUND: '#e46b4d',
                  SHOW_JITSI_WATERMARK: false,
                  SHOW_WATERMARK_FOR_GUESTS: false,
                  SHOW_BRAND_WATERMARK: false,
                  SHOW_CHROME_EXTENSION_BANNER: false,
                  DISPLAY_WELCOME_PAGE_CONTENT: false,
                  CLOSE_PAGE_GUEST_HINT: false,
                  SHOW_PROMOTIONAL_CLOSE_PAGE: false,
                  VIDEO_QUALITY_LABEL_DISABLED: true,
                  DISABLE_VIDEO_BACKGROUND: true,
                  VIDEO_LAYOUT_FIT: 'height',
                  RECENT_LIST_ENABLED: false,
                  DISABLE_PRESENCE_STATUS: true,
                  DEFAULT_REMOTE_DISPLAY_NAME: '<%= @user.name %>',
                  DEFAULT_LOCAL_DISPLAY_NAME: '<%= @professional.name %>',
              },
              userInfo: {
                  displayName: '<%= @professional.name %>'
              }
          };
          api = new JitsiMeetExternalAPI(domain, options);
          api.executeCommand('avatarUrl', '<%= @professional.image_url %>');
          api.executeCommand('subject', 'Consulta <%= @professional.name %>');

Some erros logs I have when some problem happen

Logger.js:154 2021-07-26T21:08:33.437Z [JitsiMeetJS.js] <Object.getGlobalOnErrorHandler>:  UnhandledError: Strophe: TypeError: Converting circular structure to JSON
    --> starting at object with constructor 'w.Connection'
    |     property '_proto' -> object with constructor 'N.Websocket'
    --- property '_conn' closes the circle
    at JSON.stringify (<anonymous>)
    at Object.send (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:227:31403)
    at send (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:150:84543)
    at l.sendEvent (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:150:85828)
    at Object._sendEvent (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:182:42643)
    at Object.notifyLog (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:182:44197)
    at Object.e.<computed> [as log] (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:418:861166)
    at o (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:175:2382)
    at a.<anonymous> (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:193:20182)
    at a.emit (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:119752)
    at ae.onMemberJoined (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:10:50475)
    at a.emit (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:119695)
    at b.onPresence (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:10:146788)
    at u.onPresence (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:10:138670)
    at w.Handler.run (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:27371)
    at https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35809
    at Object.forEachChild (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:19033)
    at w.Connection._dataRecv (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35658)
    at N.Websocket._onMessage (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:64896) Script: null Line: null Column: null StackTrace:  Error: Strophe: TypeError: Converting circular structure to JSON
    --> starting at object with constructor 'w.Connection'
    |     property '_proto' -> object with constructor 'N.Websocket'
    --- property '_conn' closes the circle
    at JSON.stringify (<anonymous>)
    at Object.send (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:227:31403)
    at send (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:150:84543)
    at l.sendEvent (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:150:85828)
    at Object._sendEvent (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:182:42643)
    at Object.notifyLog (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:182:44197)
    at Object.e.<computed> [as log] (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:418:861166)
    at o (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:175:2382)
    at a.<anonymous> (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:193:20182)
    at a.emit (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:119752)
    at ae.onMemberJoined (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:10:50475)
    at a.emit (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:119695)
    at b.onPresence (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:10:146788)
    at u.onPresence (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:10:138670)
    at w.Handler.run (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:27371)
    at https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35809
    at Object.forEachChild (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:19033)
    at w.Connection._dataRecv (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35658)
    at N.Websocket._onMessage (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:64896)
    at Object.s.Strophe.log (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:17:16531)
    at Object.fatal (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:24304)
    at Object._handleError (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:23695)
    at w.Handler.run (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:27399)
    at https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35809
    at Object.forEachChild (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:19033)
    at w.Connection._dataRecv (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35658)
    at N.Websocket._onMessage (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:64896)
o @ Logger.js:154
getGlobalOnErrorHandler @ JitsiMeetJS.js:545
window.onerror @ middleware.js:110
callErrorHandler @ GlobalOnErrorHandler.js:61
s.Strophe.log @ strophe.util.js:89
fatal @ strophe.umd.js:1402
_handleError @ strophe.umd.js:1308
run @ strophe.umd.js:1877
(anonymous) @ strophe.umd.js:3157
forEachChild @ strophe.umd.js:830
_dataRecv @ strophe.umd.js:3146
_onMessage @ strophe.umd.js:5836
Logger.js:154 2021-07-26T21:08:33.437Z [modules/xmpp/strophe.util.js] <Object.s.Strophe.log>:  Strophe: TypeError: Converting circular structure to JSON
    --> starting at object with constructor 'w.Connection'
    |     property '_proto' -> object with constructor 'N.Websocket'
    --- property '_conn' closes the circle
    at JSON.stringify (<anonymous>)
    at Object.send (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:227:31403)
    at send (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:150:84543)
    at l.sendEvent (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:150:85828)
    at Object._sendEvent (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:182:42643)
    at Object.notifyLog (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:182:44197)
    at Object.e.<computed> [as log] (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:418:861166)
    at o (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:175:2382)
    at a.<anonymous> (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/app.bundle.min.js?v=5151.1812:193:20182)
    at a.emit (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:119752)
    at ae.onMemberJoined (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:10:50475)
    at a.emit (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:119695)
    at b.onPresence (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:10:146788)
    at u.onPresence (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:10:138670)
    at w.Handler.run (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:27371)
    at https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35809
    at Object.forEachChild (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:19033)
    at w.Connection._dataRecv (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35658)
    at N.Websocket._onMessage (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:64896)
o @ Logger.js:154
s.Strophe.log @ strophe.util.js:90
fatal @ strophe.umd.js:1402
_handleError @ strophe.umd.js:1308
run @ strophe.umd.js:1877
(anonymous) @ strophe.umd.js:3157
forEachChild @ strophe.umd.js:830
_dataRecv @ strophe.umd.js:3146
_onMessage @ strophe.umd.js:5836
Logger.js:154 2021-07-26T21:08:33.438Z [JitsiMeetJS.js] <Object.getGlobalOnErrorHandler>:  UnhandledError: Strophe: error: Converting circular structure to JSON
    --> starting at object with constructor 'w.Connection'
    |     property '_proto' -> object with constructor 'N.Websocket'
    --- property '_conn' closes the circle Script: null Line: null Column: null StackTrace:  Error: Strophe: error: Converting circular structure to JSON
    --> starting at object with constructor 'w.Connection'
    |     property '_proto' -> object with constructor 'N.Websocket'
    --- property '_conn' closes the circle
    at Object.s.Strophe.log (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:17:16531)
    at Object.fatal (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:24304)
    at Object._handleError (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:23914)
    at w.Handler.run (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:27399)
    at https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35809
    at Object.forEachChild (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:19033)
    at w.Connection._dataRecv (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:35658)
    at N.Websocket._onMessage (https://web-cdn.jitsi.net/meetjitsi_5152.1813/libs/lib-jitsi-meet.min.js?v=5151.1812:1:64896)
o @ Logger.js:154
getGlobalOnErrorHandler @ JitsiMeetJS.js:545
window.onerror @ middleware.js:110
callErrorHandler @ GlobalOnErrorHandler.js:61
s.Strophe.log @ strophe.util.js:89
fatal @ strophe.umd.js:1402
_handleError @ strophe.umd.js:1316
run @ strophe.umd.js:1877
(anonymous) @ strophe.umd.js:3157
forEachChild @ strophe.umd.js:830
_dataRecv @ strophe.umd.js:3146
_onMessage @ strophe.umd.js:5836
Logger.js:154 2021-07-26T21:08:33.438Z [modules/xmpp/strophe.util.js] <Object.s.Strophe.log>:  Strophe: error: Converting circular structure to JSON
    --> starting at object with constructor 'w.Connection'
    |     property '_proto' -> object with constructor 'N.Websocket'
    --- property '_conn' closes the circle
o @ Logger.js:154
s.Strophe.log @ strophe.util.js:90
fatal @ strophe.umd.js:1402
_handleError @ strophe.umd.js:1316
run @ strophe.umd.js:1877
(anonymous) @ strophe.umd.js:3157
forEachChild @ strophe.umd.js:830
_dataRecv @ strophe.umd.js:3146
_onMessage @ strophe.umd.js:5836
Logger.js:154 2021-07-26T21:08:33.438Z [modules/xmpp/strophe.util.js] <Object.s.Strophe.log>:  Strophe: Removing Strophe handlers due to uncaught exception: Converting circular structure to JSON
    --> starting at object with constructor 'w.Connection'
    |     property '_proto' -> object with constructor 'N.Websocket'
    --- property '_conn' closes the circle

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