Problems to access webcam

Hi. We’re using Jitsi 2.0.5142 (20-10-14) as videoconferencing solution.
We had a problem we weren’t able to solve with a user that tried to enjoy the meeting with a Laptop (Windows 10 x64 bit) with HP HD Camera: Jitsi was unable to access the camera. The user tried to launch the meeting with updated versions of Google Chrome, Mozilla Firefox and Microsoft Edge, but camera didn’t work. We also tried to enjoy the videoconference from https://meet.jit.si/, but same result. The webcam worked with other videoconferencing solutions

Are there some known incompatibilities?

I ask you for some advice.

Thank you very much!

SB

if your ‘other videoconferencing solutions’ are not using webrtc, use

test.webrtc.org