Thank you for taking the time to respond.
After the person enters the pin, a recorded message says “connecting you to your conference please hold”. Then the connection becomes part of the a phone conference but not part of the large video group conference.
We are hoping that phone users can appear in the Jitsi meet via phone like when on zoom.
We did some testing. Two of us were able to join the Jitsi Meet via video conference . The third person was never able to join although they did try to call in. The two of us who were able to join the video conference also called in. The three of us were connected via phone but not appearing on the video conference.
Any direction would be much appreciated.