Password in Video-Calls exists without creation


we as softgarden use jitsi for video-interviews. So recruiters have an alternative solution for Teams and Zoom.
The problem is, that sometimes the applicant gets the request to enter a password without any participant creating one.
So neither of them have a password and the interview has to be cancelled.
Thats happened quiet often and we can’t find the reason whey that password request is popping up without anyone creating one.
Can we disable passwords being generated?

Thanks in advance and have a nice weekend!
Best regards,
Nino Reinsch

Can you share the password request screenshot?

Hi emrah,

the client can’t provide a screenshot and I can’t reproduce the problem.

Do you have an Idea what I could try to get to the mentioned situation?