Greetings. We keep having a problems with, over time, users getting out of sync with seeing and/or hearing other users. This happens with even just a few users. most recent tests were just 5-6 users in one room.
A workaround is to have everyone leave the room and come back every 15 to 30 minutes or so, bu tthat is not a fix. Hoping for suggestions to provide an actual fix. Thanks kindly!
Users join room.
Everyone can hear and see everyone else. We have meeting, over time User 1 will say they can no longer see (or hear) user 2, while while users 2 through 5 say they can still see and hear everyone else, only user 1 can’t see/hear user 2.
If user 1 drops and comes back, sometimes that fixes it, and other times users 2-5 all have to drop and come back, or everyone has to drop out and come back to make it so everyone sees and hears each other again.
This out of room sync issues (what is the jitsi technical term for his?) can occur at any time but typically after 5-20 minutes of meeting time. Sometimes after 30 minutes.
This is with all users in the USA (most on the East coast, a few on the West coast)at AWS in Virginia.
We definitely see this issue with anyone not using Chrome 95 on Windows. But even when we forced everyone participating to use Windows with Chrome version 95, we still see this issue in every meeting.
We are not seeing any bandwidth bwe messages. If there are specific messages I should be looking for in any specific log, please let me know.
Here is the setup information
Jitsi Videobridge2 Version 2.1-570-gb802be83-1
Jitsi (meet web) Version 5415
JVB instance c5n.4xlarge
Servers running Ubuntu 18.04.6 LTS
All running Chrome Version: 95.0.4638.54
On JMS instance:
jitsi-meet-web/stable,now 1.0.5415-1 all [installed]
jitsi-meet-web-config/stable,now 1.0.5415-1 all [installed]
Configuration for web serving of Jitsi Meet
jitsi-meet-tokens/stable,now 1.0.5415-1 all [installed]
Prosody token authentication plugin for Jitsi Meet
jitsi-meet-prosody/stable,now 1.0.5415-1 all [installed,automatic]
Prosody configuration for Jitsi Meet
jicofo/stable,now 1.0-813-1 all [installed]
JItsi Meet COnference FOcus
On JVB Instance:
jitsi-videobridge2/stable,now 2.1-570-gb802be83-1 all [installed]
WebRTC compatible Selective Forwarding Unit (SFU)
Appreciate any suggestions!