we are a small company located in germany looking for a support provider / devoloper can solve our following problem.
Our hosted jitsi server is installed on a ubuntu 18.04 server by using the quick install guide.
Additionally we added authentication, ufw firewall and a few other changes were made in the config-files.
Changes in config-files are documented.
On ufw-firewall ports 80,443,10000-20000,4443-4446 are opend for incoming traffic.
Our main problem is that meeting-members behind company-firewalls with only port 80/443 enabled are getting disconnected every 20-30 seconds, reconnected and disconnected again, like a loop.
“Normal” members with no company-firewall or no special blocked ports for outgoing traffic can join a meeting without problems.
We host meetings normaly with 2 to 10 persons.
Our knownlege and time is not good enough to study and understand the errors in the log files.
As we don’t have the possibility to ensure changes on our members company-firewalls (some really big companies) the solution we need is a jitsi-configuration/setup that allowes these members also to join our meetings.
Fixing the problem or setting up a blank working installation on our hosted server is welcome both.
Explaining the solution to us is expected.
The support provider / devoloper should be located in europe or germany if possible.
Hope for some interessting offers.