Others can’t hear us

We’ve been having some strange issues. Every Thursday night a few friends chat and while we had been using Jitsi for about a month without any issues, but the last couple of times if I start the chat and there are six of us, three of us can talk and hear ourselves and the other three appear as if they are having connection problems and we can’t hear them, and those three see us as having connection issues and can’t hear us while chatting between themselves. If someone else starts the chat sometimes the same thing happens and others can start the chat and it works as it’s supposed to be.

I tried Chrome, Opera and the Jitsi iOS app and any chat I start has this issue.

2 Likes

@hrguerra is this on meet.jit.si? If so, can you send as the link of such a meeting you experienced this problem so we can take a look. Thank you.

We tried several, including this:

Join the meeting:

To join by phone instead, tap this: +1.512.402.2718,1784161440#

Looking for a different dial-in number?
See meeting dial-in numbers: https://meet.jit.si/static/dialInInfo.html?room=CronicasDelMultiverso338

If also dialing-in through a room phone, join without connecting to audio: https://meet.jit.si/CronicasDelMultiverso338#config.startSilent=true

I can confirm this issue. It started happening to us on https://meet.jit.si/. It started happening very recently and has happened several times so far (on different meeting links). @hrguerra’s initial post describes the behavior very well.

1 Like

I experienced a similar thing this morning, on meet.jit.si with only two people on the call. To both of us, it appeared as if our own video was working and our camera/mic enabled, but neither of us could see or hear the other. For each of us, it looked like the other person had disabled mic and camera.

@hugetim what were the browsers you use, there is a Firefox issue which is not fixed, that can cause same behavior.

Is there something we can try next time?

We were both using Chrome. Perhaps my office firewall did it, though?

Maybe check are those that do not hear isolated in one region. In the local/remote information there is "Connected to: ".

We also have this problem. We have tried to connect to the meeting från Ipads, laptops and mobilephones, with chrome, safari and firefox, at the same office, and some of us are sometimes having problems to connect to the meeting. The persons who actually can connect to the meeting, can see people trying to connect, it’s like they have their camera and audio disabled. Sometimes the people having problems can use the chatfunction but they don’t hear or see anything. Can we do something to solve this problem?

1 Like

@Annika_Onnerlov there is a Firefox issue we are aware of, but haven’t address yet, avoid using it for the time being. This is what is known.
If the problem happen on meet.jit.si it will be helpful to identify are the audio islands are from different regions according to stats of the participants in the UI and report here the meeting name so we can investigate.

@damencho Here is the link from a meeting that happened on Aug 21st: https://meet.jit.si/TVP-Social-Media-Meeting-2-2019

There were 2 people on the meeting from North America (Canada and the US) and they could hear and talk to each other, whereas I being located in Europe couldn’t hear either of them and they couldn’t hear me. To me they appeared as having connection issues.

And here is the link from a meeting that took place on Aug 13: https://meet.jit.si/FunnyBearsTeachAdorably There were 4 participants and everyone could hear each other for the majority of the meeting. But at the end of the meeting, the two participants from the US could hear each other but they couldn’t hear the two participants from Europe. The two participants from Europe could however hear both each other and the two participants from the US.

Hope this helps - can supply any additional info if needed.

This was my meeting name: https://meet.jit.si/makarios We were both in the U.S., one in the upper midwest and one in the southeast.