Others can’t hear us

We’ve been having some strange issues. Every Thursday night a few friends chat and while we had been using Jitsi for about a month without any issues, but the last couple of times if I start the chat and there are six of us, three of us can talk and hear ourselves and the other three appear as if they are having connection problems and we can’t hear them, and those three see us as having connection issues and can’t hear us while chatting between themselves. If someone else starts the chat sometimes the same thing happens and others can start the chat and it works as it’s supposed to be.

I tried Chrome, Opera and the Jitsi iOS app and any chat I start has this issue.

2 Likes

@hrguerra is this on meet.jit.si? If so, can you send as the link of such a meeting you experienced this problem so we can take a look. Thank you.

We tried several, including this:

Join the meeting:

To join by phone instead, tap this: +1.512.402.2718,1784161440#

Looking for a different dial-in number?
See meeting dial-in numbers: https://meet.jit.si/static/dialInInfo.html?room=CronicasDelMultiverso338

If also dialing-in through a room phone, join without connecting to audio: https://meet.jit.si/CronicasDelMultiverso338#config.startSilent=true

I can confirm this issue. It started happening to us on https://meet.jit.si/. It started happening very recently and has happened several times so far (on different meeting links). @hrguerra’s initial post describes the behavior very well.

1 Like

I experienced a similar thing this morning, on meet.jit.si with only two people on the call. To both of us, it appeared as if our own video was working and our camera/mic enabled, but neither of us could see or hear the other. For each of us, it looked like the other person had disabled mic and camera.

@hugetim what were the browsers you use, there is a Firefox issue which is not fixed, that can cause same behavior.

Is there something we can try next time?

We were both using Chrome. Perhaps my office firewall did it, though?

Maybe check are those that do not hear isolated in one region. In the local/remote information there is "Connected to: ".

We also have this problem. We have tried to connect to the meeting från Ipads, laptops and mobilephones, with chrome, safari and firefox, at the same office, and some of us are sometimes having problems to connect to the meeting. The persons who actually can connect to the meeting, can see people trying to connect, it’s like they have their camera and audio disabled. Sometimes the people having problems can use the chatfunction but they don’t hear or see anything. Can we do something to solve this problem?

1 Like

@Annika_Onnerlov there is a Firefox issue we are aware of, but haven’t address yet, avoid using it for the time being. This is what is known.
If the problem happen on meet.jit.si it will be helpful to identify are the audio islands are from different regions according to stats of the participants in the UI and report here the meeting name so we can investigate.

@damencho Here is the link from a meeting that happened on Aug 21st: https://meet.jit.si/TVP-Social-Media-Meeting-2-2019

There were 2 people on the meeting from North America (Canada and the US) and they could hear and talk to each other, whereas I being located in Europe couldn’t hear either of them and they couldn’t hear me. To me they appeared as having connection issues.

And here is the link from a meeting that took place on Aug 13: https://meet.jit.si/FunnyBearsTeachAdorably There were 4 participants and everyone could hear each other for the majority of the meeting. But at the end of the meeting, the two participants from the US could hear each other but they couldn’t hear the two participants from Europe. The two participants from Europe could however hear both each other and the two participants from the US.

Hope this helps - can supply any additional info if needed.

This was my meeting name: https://meet.jit.si/makarios We were both in the U.S., one in the upper midwest and one in the southeast.

I confirm the bug, on firefox and chromium as far as I’m concerned. It appears for us almost all the time. Sometimes, disconnecting and reconnecting can solve the problem for one participant Not always. I haven’t found any consistent pattern up to now. It makes the tool very difficult to use on a professional level. The issue is quite critical for us.

@Silvarius There is a known bug with Firefox, where it does not establish any media exchange and reloading fixes it. So I would say use chrome or chromium for the time being.

I seem to have a similar problem. Some participants can hear others while they can‘t hear them. When they reload there‘s a good chance someone else starts facing the same problem.

Occurred on self hosted as well as on meet.jit.si.
At least for self hosted I figured out, there‘s a popup (in both Firefox and chrome) which says unsecure scripts have been blocked. May be on meet.jit.si too but haven’t look for it there tbh.

I can include logs later if that helps, but for me personally there is nothing suspicious there. Occurs to me to be a client side Problem solely.

After a few sessions without issues, it happened again last night. Besides Chrome and Opera, I tried Firefox and Safari and again the mobile apps. Same in all of them. Tried checking the regions and sometimes those who could hear and talk were in the same region but not always.

This was one of the many, many times we tried:

We are having this problem. Last Thursday, and today. The same two people. We’re in Spokane, WA. They are in Oklahoma and Missouri. The rest of the users working fine are in Washington, California, Saudi Arabia, Michigan, Calgary Canada, & New York. Here are details between different networks, browsers, and cell phones: Some users no audio/video on meet.jit.si, but can text chat, Rest of users fine

We have this issue also. The user who couldn’t participate last Thursday was in Missouri. Those who could were in Michigan, Arizona, DC, Massachusettes, Missouri. Tonight we had the issue again. The users in Arizona could participate; the user in Texas dropped out every time another person from AZ joined. Chatroom: http://meet.jit.si/thinqtv.

I wonder if this happened because the call was upgraded to use octo (octo is our code name for geographically distributed videobridges). @ThinQtv maybe you can try appending this suffix “#testing.octo.probability=0” to the URL of the call and see it makes any difference. It will disable the octo functionality for your call. For example https://meet.jit.si/thinqtv#config.testing.octo.probability=0