Not work video and sound ,outside local network

Hi, I have had problems when connecting two people in the call outside the local network, check in some post it mentions to check the ports, but I already check them they are open.
this is what the browser logs show

Its either jvb is not announcing its public address, or firewall blocking port UDP 10000 or you haven’t forwarded on your router/nat device … port 10000 UDP to the bridge.