One of the people I video-conference with is getting really frustrated. Apparently no matter what he tries, he doesn’t see the “Toggle Tile View” button and thus can’t switch views from the 3 small windows to one large window that switches depending on who’s speaking. Also his “small windows”, available only after restarting Element.desktop, are tiny compared to what I see. Mine are 2.5" x 1.75". He also says that one of the 3 of us in the video conference call (presumably in the non-tiny window mode) shows in a black screen, even though he can hear the other 2, so the connection with the private matrix server run by me is established. The other two are running Windows. To get back to the tiny window mode and get rid of the black screen for the one user, he needs to restart Element.
I understand that the “Toggle Tile View” button only appears if there are more than one user in the conference, and that is what I and one other user (running Element desktop on Windows 10) see. I am at a loss as to what to tell this user to try to get the “Toggle Tile View” button and so be able to switch to the other mode. Also, why are his tile view windows so much smaller than mine?
Could this behavior be caused by limited bandwidth? The resolutions all 3 of us see are comparable - not great: SD, but me and another user don’t have the black screen problem or lack of the “Toggle Tile View” button.
Any help will be greatly appreciated. Thanks.