No sound from dial in users in Firefox

elanfer · October 16, 2020, 2:47pm

Hi there,

I just made a strange observation. If I dial in with my phone via Jigasi into a conference room, I cannot hear the phone user speaking, when I’m using Firefox. If I’m joining the conference via chromium everything works completely fine and I can hear the phone user speaking. I first thought this was only a codec issue with my self hosted jigasi configuration or voximplant, but the issue was also reproducible on meet.jit.si

I tried this with Firefox 79.

damencho · October 16, 2020, 3:17pm

Thanks for the report.

elanfer · November 16, 2020, 10:22am

Hi, are there any news on this issue? It is still existing and I haven’t seen any actions on github regarding to this. Shall I open an issue in the jigasi repo?

Jean-Luc · December 3, 2020, 8:43pm

HI
J’ai testé Brave qui fonctionne là où Firefox ne fonctionne pas sous w10.
Et j’ai remarqué que l’appel tel est aussi sans son sous firefox linux, en utilisant l’appli jitsi linux, ça fonctionne
Jean-Luc

martin-ac · December 9, 2020, 10:02am

Hello, I’m using meet.jit.si by use of e.g. a notebook with Linux Kubuntu 18.04 and Firefox 83.0 64Bit or Chromium 87.0.4280.66 and found the same error situation:

when calling into a meeting by landline phone where other participants use Firefox the phone caller can hear others but the Firefox users can NOT hear the phone user
same test with Chromium works fine, phone user can hear and is heared by others.

Will there be an error correction? Is someone working on this? Thanks for a short update!

damencho · February 22, 2021, 7:00pm

This had been fixed in the latest version of jigasi. And is now deployed on meet.jit.si.

eganonoa · February 25, 2021, 1:15pm

Thanks very much for addressing this. Can I ask, is the latest version you are referring to the latest nightly version (v. 1.1-169) or the latest in stable (v. 1.1-166)? I have the latest stable version and still have this issue.

damencho · February 25, 2021, 9:09pm

Nightly

eganonoa · February 27, 2021, 10:44am

Thank you. Very tempted to switch to nightly just to have that fix. But things have been really rock-solid in stable. How long do you think until it hits stable?

damencho · February 27, 2021, 3:11pm

Not. Sure … Next week we will see about it

eganonoa · February 27, 2021, 4:17pm

You tease!

Thanks very much.

eganonoa · April 16, 2021, 4:10pm

Just got the update and can confirm Firefox is working perfectly to hear calls.

[Also great new interface with backgrounds, though backgrounds not working in Firefox only Chromium-based, but that’s utterly unimportant]

Thanks a lot!