New server install doesn't show video/audio

I just installed a new meet server on Debian, and while it runs and shows my video, it does not show another jitser’s audio or video when they join. It is connected and they can raise their hand, etc, but now video.
What am I doing wrong?
It is an AWS/LightSail server w/ 4 CUPS and 16GM memory

Check your firewall settings, make sure the necessary ports and open and forwarded appropriately, if behind a NAT. Check port 10000/udp especially.

I don’t think I’m behind a NAT. Here’s how they are set:

80/tcp (Nginx HTTP)        ALLOW IN    Anywhere                  
443/tcp (Nginx HTTPS)      ALLOW IN    Anywhere                  
80/tcp                     ALLOW IN    Anywhere                  
443/tcp                    ALLOW IN    Anywhere                  
10000/udp                  ALLOW IN    Anywhere                  
22/tcp                     ALLOW IN    Anywhere                  
3478/udp                   ALLOW IN    Anywhere                  
5349/tcp                   ALLOW IN    Anywhere

it returned:

U 207.154.243.197:37227 -> 172.26.11.180:10000 #1
  it-is-accessible.   

So I guess it is indeed accessible…

1 Like

How did you install? What guide did you use?

Can you paste the JVB config too. Mask the secret before paste

cat /etc/jitsi/videobridge/sip-communicator.properties
org.ice4j.ice.harvest.DISABLE_AWS_HARVESTER=true
org.ice4j.ice.harvest.STUN_MAPPING_HARVESTER_ADDRESSES=meet-jit-si-turnrelay.jitsi.net:443
org.jitsi.videobridge.ENABLE_STATISTICS=true
org.jitsi.videobridge.STATISTICS_TRANSPORT=muc
org.jitsi.videobridge.xmpp.user.shard.HOSTNAME=localhost
org.jitsi.videobridge.xmpp.user.shard.DOMAIN=auth.xxxx.com
org.jitsi.videobridge.xmpp.user.shard.USERNAME=xxxx
org.jitsi.videobridge.xmpp.user.shard.PASSWORD=xxxxx
org.jitsi.videobridge.xmpp.user.shard.MUC_JIDS=JvbBrewery@internal.auth.xxxx.com
org.jitsi.videobridge.xmpp.user.shard.MUC_NICKNAME=d43b845a-88af-4574-8ec1-b425cb67dc6a

Does this happens for 1 on 1 or 3 users and up ?
If it happens on 1 on 1 it’s supposed to be peer to peer. If it doesn’t work on p2p then there’s probably a configuration issue

does the same in either mode. 1:1 or 3 people

I followed the directions in “Self-Hosting Guide - Debian/Ubuntu server”

Done it a couple of times

What about the services status

systemctl status prosody
systemctl status jicofo
systemctl status jitsi-videobridge2

status prosody

Mar 01 19:03:03 ip-172-26-11-180 systemd[1]: Started Prosody XMPP Server.
Mar 01 19:03:03 ip-172-26-11-180 prosody[664]: portmanager: Error binding encrypted port f
Mar 01 19:03:03 ip-172-26-11-180 prosody[664]: portmanager: Error binding encrypted port f

status jicofo

Mar 01 19:03:03 ip-172-26-11-180 systemd[1]: Starting LSB: Jitsi conference Focus...
Mar 01 19:03:03 ip-172-26-11-180 jicofo[656]: Starting jicofo: jicofo started.
Mar 01 19:03:03 ip-172-26-11-180 systemd[1]: Started LSB: Jitsi conference Focus.

status jitsi-videobridge2

Mar 01 19:03:03 ip-172-26-11-180 systemd[1]: Starting Jitsi Videobridge…
Mar 01 19:03:03 ip-172-26-11-180 systemd[1]: Started Jitsi Videobridge.

Are you sure there is no connectivity issue on the client side while connecting to the server through UDP/10000

how would I find if that is so?

I’m calling it from the browser to the server, bur it does the same when embedded in my app

Check the browser console logs or try to connect from a different network (for example via mobile)

Same thing from mobile

/is the error in one of your tests:

portmanager: Error binding encrypted port f

important?

I facing the same issue here, I’m not able to figure out :frowning: I checked all config and ports I didn’t found anything missing. for my case this not happens for all participants.