Mobile clients cannot see video

Hi, i need some help on figuring out why the mobile clients cannot see desktop user’s video with the Android app. Their own video is working for the desktop users, and between desktop users there are no problems.

All the firewall ports are allowed, currently there are no filters in INPUT/FORWARD/OUTPUT.
The server uses Let’s encrypt certificate.

mobile user join in jicofo.log: (replaced domain with example)
mobile user join in jvb.log: (replaced domain with example and IP address with

Here are the versions:
jitsi-meet 1.0.4130-1
jitsi-meet-prosody 1.0.3753-1
jitsi-meet-web 1.0.3753-1
jitsi-meet-web-config 1.0.3753-1
jitsi-videobridge 1126-1
jitsi android app 19.4.0 build 2734091

nginx config:

Is your server running on the public address or it is behind nat and ports are forwarded?

When testing with desktop you are not in the same network with the jvb, right? I mean that connection goes over Internet the same way as the mobile?

Also make sure the whole chain of certs is available as this may prevent mobile clients to connect.

It is running public address and the clients are on a mobile connection (4G).
The desktop clients are on the internet, the same as the mobile clients.
Full chain is available, verified with

Hi damencho,
I’ve installed jitsi and I cannot see video if mobile and desktop are not in the same LAN. Any mobile can join one room and see video on LAN or Internet. If i join that room by desktop, i cannot see video.
Plz help me!

Hi, I just came across this error today. (Jitsi was working fine a few days ago)

Basically, a user can see himself. But he cannot see or hear the other parties.

Please help?