Jitsi is great platform, we love to use it, thank you for that. But we have one problem with using mobile app.
We have many desktop and mobile users connecting together. Half of a mobil usesrs can’t connect to anyone else. They connect to the room, they are in, they can see there are otehr participants but all of them are blank (no video no audio) even if its clearly visible they are not muted (there are no symbols for muted audio or video in icons of each participant. So this mobile user see just him self and blank avatars of all others participants (no mather if they are on mobile or desktop). The rest of the group have the seme situation with this mobile user. They can see and talk to each other normaly but this “problematic” mobile user is always just blank avatar (no audio or video) even though that he is not muted.
What can we do?
Restart of aplication or mobile it self didnt help.
Even app reinstal. We have many mobile users with this issue, all of them on Androids, but various mobile brands and types (Samsung, Xiaomi…).
Can you help us? What we can do with this “problem” mobile users?
-The participants didn’t finish the installation of the app correctly
-They haven’t give allow permission ether to camera or microphone when prompted to.
I suggest to uninstall and reinstall the app again on these participants and the problem is gone.
Had the same issue with participants and this is how was fixed.
Don’t forget to click allow jitsi meet use camera and microphone when prompted!