Meeting Not Working

So I installed the server and after creating a meeting room I can see my video and shared the link of the room with friends to test but they have the same issue they can see themself on their browser not not anyone else, we all can see the thumbnail but no video and audio.

Are there any error messages in your logs?

Did you follow this bit of the set-up guide:

There is no Error, I can create a Room on the URL we created and I can see my self on my side and the rest of the Team can see themself only we all can see each other’s thumbnails with Initials. But there is no Audio and Video.

Did you follow all the instructions in the link I posted?

Could you post the contents of your jvb log for the time period in question, please?

goharX@meet:~$ cat /etc/hosts

127.0.0.1 localhost
127.0.1.1 meet.XX.com

The following lines are desirable for IPv6 capable hosts

::1 localhost ip6-localhost ip6-loopback
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters

for the jvb file i am getting this

/var/log/jitsi/jvb.log: Permission denied

Use ‘sudo’ or switch to root to read it.

    LocalCandidate=candidate:1 1 udp 2130706431 149.28.144.46 10000 typ host
    RemoteCandidate=candidate:10000 1 udp 1853759231 5.193.27.73 43406 typ prflx

2020-04-09 17:46:34.007 INFO: [110] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient.startChecks#142: Start connectivity checks. Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.055 INFO: [110] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 componentId=1 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt name=stream-daeb04ed epId=daeb04ed local_ufrag=eul61e5fj2ddt] Component.addUpdateRemoteCandidates#347: Update remote candidate for stream-daeb04ed.RTP: 192.168.0.105:43406/udp
2020-04-09 17:46:34.056 INFO: [110] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 componentId=1 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt name=stream-daeb04ed epId=daeb04ed local_ufrag=eul61e5fj2ddt] Component.updateRemoteCandidates#440: new Pair added: 149.28.144.46:10000/udp/host -> 192.168.0.105:43406/udp/host (stream-daeb04ed.RTP). Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.068 INFO: [113] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient$PaceMaker.run#922: Pair failed: 149.28.144.46:10000/udp/host -> 192.168.0.105:43406/udp/host (stream-daeb04ed.RTP)
2020-04-09 17:46:34.140 INFO: [104] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient.processSuccessResponse#629: Pair succeeded: 149.28.144.46:10000/udp/host -> 5.193.27.73:43406/udp/prflx (stream-daeb04ed.RTP). Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.140 INFO: [104] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 componentId=1 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt name=stream-daeb04ed epId=daeb04ed local_ufrag=eul61e5fj2ddt] ComponentSocket.addAuthorizedAddress#99: Adding allowed address: 5.193.27.73:43406/udp
2020-04-09 17:46:34.141 INFO: [104] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient.processSuccessResponse#639: Pair validated: 149.28.144.46:10000/udp/host -> 5.193.27.73:43406/udp/prflx (stream-daeb04ed.RTP). Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.141 INFO: [104] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] DefaultNominator.strategyNominateFirstValid#140: Nominate (first valid): 149.28.144.46:10000/udp/host -> 5.193.27.73:43406/udp/prflx (stream-daeb04ed.RTP). Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.141 INFO: [104] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] Agent.nominate#1838: verify if nominated pair answer again
2020-04-09 17:46:34.142 INFO: [104] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient.processSuccessResponse#708: IsControlling: true USE-CANDIDATE:false. Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.142 INFO: [116] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient.processSuccessResponse#629: Pair succeeded: 149.28.144.46:10000/udp/host -> 5.193.27.73:43406/udp/prflx (stream-daeb04ed.RTP). Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.143 INFO: [116] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient.processSuccessResponse#708: IsControlling: true USE-CANDIDATE:false. Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.259 INFO: [116] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient.processSuccessResponse#629: Pair succeeded: 149.28.144.46:10000/udp/host -> 5.193.27.73:43406/udp/prflx (stream-daeb04ed.RTP). Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.259 INFO: [116] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient.processSuccessResponse#708: IsControlling: true USE-CANDIDATE:true. Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.259 INFO: [116] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] ConnectivityCheckClient.processSuccessResponse#723: Nomination confirmed for pair: 149.28.144.46:10000/udp/host -> 5.193.27.73:43406/udp/prflx (stream-daeb04ed.RTP). Loal ufrag eul61e5fj2ddt
2020-04-09 17:46:34.260 INFO: [116] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt name=stream-daeb04ed epId=daeb04ed local_ufrag=eul61e5fj2ddt] CheckList.handleNominationConfirmed#387: Selected pair for stream stream-daeb04ed.RTP: 149.28.144.46:10000/udp/host -> 5.193.27.73:43406/udp/prflx (stream-daeb04ed.RTP)
2020-04-09 17:46:34.260 INFO: [116] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] Agent.checkListStatesUpdated#1917: CheckList of stream stream-daeb04ed is COMPLETED
2020-04-09 17:46:34.262 INFO: [116] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] Agent.setState#962: ICE state changed from Running to Completed. Local ufrag eul61e5fj2ddt
2020-04-09 17:46:34.262 INFO: [116] [confId=ed846b21aa59cbf0 epId=daeb04ed local_ufrag=eul61e5fj2ddt gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] IceTransport.iceStateChange#605: ICE state changed old=Running new=Completed
2020-04-09 17:46:34.268 INFO: [95] PartitionedByteBufferPool.#88: Initialized a new PartitionedByteBufferPool with 8 partitions.
2020-04-09 17:46:34.268 INFO: [116] [confId=ed846b21aa59cbf0 epId=daeb04ed local_ufrag=eul61e5fj2ddt gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] DtlsTransport.onIceConnected#478: Starting DTLS.
2020-04-09 17:46:34.284 INFO: [95] PartitionedByteBufferPool.#88: Initialized a new PartitionedByteBufferPool with 8 partitions.
2020-04-09 17:46:34.285 INFO: [95] PartitionedByteBufferPool.#88: Initialized a new PartitionedByteBufferPool with 8 partitions.
2020-04-09 17:46:34.286 INFO: [116] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] Agent.logCandTypes#2026: Harvester used for selected pair for stream-daeb04ed.RTP (local ufrag eul61e5fj2ddt): host
2020-04-09 17:46:34.485 INFO: [41] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain epId=daeb04ed local_ufrag=eul61e5fj2ddt] TlsClientImpl.notifyServerVersion#165: Negotiated DTLS version DTLS 1.2
2020-04-09 17:46:34.776 INFO: [41] [confId=ed846b21aa59cbf0 epId=daeb04ed local_ufrag=eul61e5fj2ddt gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] DtlsTransport.lambda$new$0#145: DTLS handshake complete. Got SRTP profile 1
2020-04-09 17:46:34.817 INFO: [119] [confId=ed846b21aa59cbf0 epId=daeb04ed gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] Endpoint.lambda$null$5#787: Attempting to establish SCTP socket connection
2020-04-09 17:46:34.858 INFO: [118] OpenSslWrapperLoader.#46: jitsisrtp successfully loaded
Got sctp association state update: 1
sctp is now up. was ready? false
2020-04-09 17:46:35.019 INFO: [119] [confId=ed846b21aa59cbf0 epId=daeb04ed gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] Endpoint$2.onReady#727: SCTP connection is ready, creating the Data channel stack
2020-04-09 17:46:35.029 INFO: [41] [confId=ed846b21aa59cbf0 epId=daeb04ed gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] DataChannelStack.onIncomingDataChannelPacket#62: Received data channel open message
2020-04-09 17:46:35.031 INFO: [41] [confId=ed846b21aa59cbf0 epId=daeb04ed gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] Endpoint$2.lambda$onReady$1#735: Remote side opened a data channel.
2020-04-09 17:46:35.031 INFO: [119] [confId=ed846b21aa59cbf0 epId=daeb04ed gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] Endpoint$2.onReady#754: Will wait for the remote side to open the data channel.
2020-04-09 17:46:37.055 INFO: [17] Videobridge.createConference#326: create_conf, id=d3623e27d8bad328 gid=null logging=false
2020-04-09 17:46:37.068 INFO: [17] Health.doRun#294: Performed a successful health check in 13ms. Sticky failure: false
2020-04-09 17:46:37.286 INFO: [108] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain ufrag=eul61e5fj2ddt epId=daeb04ed local_ufrag=eul61e5fj2ddt] Agent.setState#962: ICE state changed from Completed to Terminated. Local ufrag eul61e5fj2ddt
2020-04-09 17:46:37.286 INFO: [108] [confId=ed846b21aa59cbf0 epId=daeb04ed local_ufrag=eul61e5fj2ddt gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] IceTransport.iceStateChange#605: ICE state changed old=Completed new=Terminated
2020-04-09 17:46:47.069 INFO: [17] Videobridge.createConference#326: create_conf, id=309dcc04eb95666d gid=null logging=false
2020-04-09 17:46:47.083 INFO: [17] Health.doRun#294: Performed a successful health check in 14ms. Sticky failure: false
2020-04-09 17:46:52.938 INFO: [41] [confId=ed846b21aa59cbf0 gid=ff44db conf_name=testcallmaleehaandzain] Conference.dominantSpeakerChanged#446: ds_change ds_id=daeb04ed
2020-04-09 17:46:54.855 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain ufrag=5gt41e5fj2df4 epId=4eb58f65 local_ufrag=5gt41e5fj2df4] ConnectivityCheckClient.processTimeout#860: timeout for pair: 149.28.144.46:10000/udp/host -> 94.203.253.167:59898/udp/prflx (stream-4eb58f65.RTP), failing.
2020-04-09 17:46:54.855 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain ufrag=5gt41e5fj2df4 epId=4eb58f65 local_ufrag=5gt41e5fj2df4] ConnectivityCheckClient.updateCheckListAndTimerStates#443: CheckList will failed in a few seconds if no succeeded checks come
2020-04-09 17:46:57.085 INFO: [17] Videobridge.createConference#326: create_conf, id=4aca694457a75421 gid=null logging=false
2020-04-09 17:46:57.144 INFO: [17] Health.doRun#294: Performed a successful health check in 60ms. Sticky failure: false
2020-04-09 17:46:57.945 WARNING: [41] [confId=ed846b21aa59cbf0 epId=daeb04ed gid=ff44db stats_id=Lacy-Oz4 conf_name=testcallmaleehaandzain] AbstractEndpointMessageTransport.onClientEndpointMessage#219: Unable to find endpoint 55bd830a to send EndpointMessage
2020-04-09 17:46:58.771 INFO: [110] [confId=ed846b21aa59cbf0 epId=55bd830a gid=ff44db conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh] Agent.gatherCandidates#660: Gathering candidates for component stream-55bd830a.RTP. Local ufrag bbip31e5fj36qh
2020-04-09 17:46:58.787 INFO: [110] [confId=ed846b21aa59cbf0 epId=55bd830a local_ufrag=bbip31e5fj36qh gid=ff44db conf_name=testcallmaleehaandzain] DtlsTransport.lambda$startConnectivityEstablishment$1#181: Ignoring empty DtlsFingerprint extension:
2020-04-09 17:46:59.856 INFO: [108] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain ufrag=5gt41e5fj2df4 epId=4eb58f65 local_ufrag=5gt41e5fj2df4] ConnectivityCheckClient$1.run#453: CheckList for stream stream-4eb58f65 FAILED
2020-04-09 17:46:59.856 INFO: [108] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain ufrag=5gt41e5fj2df4 epId=4eb58f65 local_ufrag=5gt41e5fj2df4] Agent.checkListStatesUpdated#1937: Suspicious ICE connectivity failure. Checks failed but the remote end was able to reach us.
2020-04-09 17:46:59.856 INFO: [108] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain ufrag=5gt41e5fj2df4 epId=4eb58f65 local_ufrag=5gt41e5fj2df4] Agent.checkListStatesUpdated#1941: ICE state is FAILED
2020-04-09 17:46:59.856 INFO: [108] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain ufrag=5gt41e5fj2df4 epId=4eb58f65 local_ufrag=5gt41e5fj2df4] Agent.setState#962: ICE state changed from Running to Failed. Local ufrag 5gt41e5fj2df4
2020-04-09 17:46:59.856 INFO: [108] [confId=ed846b21aa59cbf0 epId=4eb58f65 local_ufrag=5gt41e5fj2df4 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain] IceTransport.iceStateChange#605: ICE state changed old=Running new=Failed
2020-04-09 17:47:00.547 INFO: [110] [confId=ed846b21aa59cbf0 epId=55bd830a local_ufrag=bbip31e5fj36qh gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain] DtlsTransport.startConnectivityEstablishment#195: The remote side is acting as DTLS server, we’ll act as client
2020-04-09 17:47:00.548 INFO: [110] [confId=ed846b21aa59cbf0 epId=55bd830a local_ufrag=bbip31e5fj36qh gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain] IceTransport.startConnectivityEstablishment#413: Starting the Agent without remote candidates.
2020-04-09 17:47:00.548 INFO: [110] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.startConnectivityEstablishment#751: Start ICE connectivity establishment. Local ufrag bbip31e5fj36qh
2020-04-09 17:47:00.548 INFO: [110] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.initCheckLists#995: Init checklist for stream stream-55bd830a
2020-04-09 17:47:00.577 INFO: [110] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.setState#962: ICE state changed from Waiting to Running. Local ufrag bbip31e5fj36qh
2020-04-09 17:47:00.578 INFO: [110] [confId=ed846b21aa59cbf0 epId=55bd830a local_ufrag=bbip31e5fj36qh gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain] IceTransport.iceStateChange#605: ICE state changed old=Waiting new=Running
2020-04-09 17:47:00.578 INFO: [110] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.startConnectivityEstablishment#774: Trigger checks for pairs that were received before running state
2020-04-09 17:47:00.586 INFO: [83] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH componentId=1 conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh name=stream-55bd830a epId=55bd830a local_ufrag=bbip31e5fj36qh] Component.addUpdateRemoteCandidates#347: Update remote candidate for stream-55bd830a.RTP: 192.168.1.140:54094/udp
2020-04-09 17:47:00.587 INFO: [109] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH componentId=1 conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh name=stream-55bd830a epId=55bd830a local_ufrag=bbip31e5fj36qh] Component.addUpdateRemoteCandidates#347: Update remote candidate for stream-55bd830a.RTP: 192.168.1.140:54094/udp
2020-04-09 17:47:00.587 INFO: [83] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH componentId=1 conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh name=stream-55bd830a epId=55bd830a local_ufrag=bbip31e5fj36qh] Component.updateRemoteCandidates#440: new Pair added: 149.28.144.46:10000/udp/host -> 192.168.1.140:54094/udp/host (stream-55bd830a.RTP). Local ufrag bbip31e5fj36qh
2020-04-09 17:47:00.591 INFO: [109] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH componentId=1 conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh name=stream-55bd830a epId=55bd830a local_ufrag=bbip31e5fj36qh] Component.addUpdateRemoteCandidates#369: Not adding duplicate remote candidate: 192.168.1.140:54094/udp
2020-04-09 17:47:00.602 INFO: [110] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.triggerCheck#1765: Add peer CandidatePair with new reflexive address to checkList: CandidatePair (State=Frozen Priority=7961835276064522239):
LocalCandidate=candidate:1 1 udp 2130706431 149.28.144.46 10000 typ host
RemoteCandidate=candidate:10000 1 udp 1853759231 94.204.12.221 54094 typ prflx
2020-04-09 17:47:00.607 INFO: [110] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] ConnectivityCheckClient.startChecks#142: Start connectivity checks. Local ufrag bbip31e5fj36qh
2020-04-09 17:47:00.644 INFO: [113] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] ConnectivityCheckClient$PaceMaker.run#922: Pair failed: 149.28.144.46:10000/udp/host -> 192.168.1.140:54094/udp/host (stream-55bd830a.RTP)
2020-04-09 17:47:07.145 INFO: [17] Videobridge.createConference#326: create_conf, id=abc2becedf850085 gid=null logging=false
2020-04-09 17:47:07.156 INFO: [17] Health.doRun#294: Performed a successful health check in 11ms. Sticky failure: false
2020-04-09 17:47:13.359 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] ConnectivityCheckClient.processTimeout#860: timeout for pair: 149.28.144.46:10000/udp/host -> 94.204.12.221:54094/udp/prflx (stream-55bd830a.RTP), failing.
2020-04-09 17:47:13.359 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] ConnectivityCheckClient.updateCheckListAndTimerStates#443: CheckList will failed in a few seconds if no succeeded checks come
2020-04-09 17:47:17.097 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] ConnectivityCheckClient.processTimeout#860: timeout for pair: 149.28.144.46:10000/udp/host -> 94.204.12.221:54094/udp/prflx (stream-55bd830a.RTP), failing.
2020-04-09 17:47:17.157 INFO: [17] Videobridge.createConference#326: create_conf, id=ff1ab451c0210957 gid=null logging=false
2020-04-09 17:47:17.184 INFO: [17] Health.doRun#294: Performed a successful health check in 28ms. Sticky failure: false
2020-04-09 17:47:18.360 INFO: [108] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] ConnectivityCheckClient$1.run#453: CheckList for stream stream-55bd830a FAILED
2020-04-09 17:47:18.360 INFO: [108] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.checkListStatesUpdated#1937: Suspicious ICE connectivity failure. Checks failed but the remote end was able to reach us.
2020-04-09 17:47:18.360 INFO: [108] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.checkListStatesUpdated#1941: ICE state is FAILED
2020-04-09 17:47:18.361 INFO: [108] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.setState#962: ICE state changed from Running to Failed. Local ufrag bbip31e5fj36qh
2020-04-09 17:47:18.361 INFO: [108] [confId=ed846b21aa59cbf0 epId=55bd830a local_ufrag=bbip31e5fj36qh gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain] IceTransport.iceStateChange#605: ICE state changed old=Running new=Failed
2020-04-09 17:47:19.614 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] ConnectivityCheckClient.processTimeout#860: timeout for pair: 149.28.144.46:10000/udp/host -> 94.204.12.221:54094/udp/prflx (stream-55bd830a.RTP), failing.
2020-04-09 17:47:19.614 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.checkListStatesUpdated#1937: Suspicious ICE connectivity failure. Checks failed but the remote end was able to reach us.
2020-04-09 17:47:19.614 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.checkListStatesUpdated#1941: ICE state is FAILED
2020-04-09 17:47:21.376 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] ConnectivityCheckClient.processTimeout#860: timeout for pair: 149.28.144.46:10000/udp/host -> 94.204.12.221:54094/udp/prflx (stream-55bd830a.RTP), failing.
2020-04-09 17:47:21.376 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.checkListStatesUpdated#1937: Suspicious ICE connectivity failure. Checks failed but the remote end was able to reach us.
2020-04-09 17:47:21.376 INFO: [115] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh epId=55bd830a local_ufrag=bbip31e5fj36qh] Agent.checkListStatesUpdated#1941: ICE state is FAILED
2020-04-09 17:47:22.417 INFO: [16] VideobridgeExpireThread.expire#144: Running expire()
2020-04-09 17:47:22.417 WARNING: [16] [confId=ed846b21aa59cbf0 epId=55bd830a gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain] Endpoint.shouldExpire#559: Allowing to expire because ICE failed.
2020-04-09 17:47:22.417 INFO: [16] VideobridgeExpireThread.expire#161: Expiring endpoint 55bd830a
2020-04-09 17:47:22.419 WARNING: [16] [confId=ed846b21aa59cbf0 epId=4eb58f65 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain] Endpoint.shouldExpire#559: Allowing to expire because ICE failed.
2020-04-09 17:47:22.419 INFO: [16] VideobridgeExpireThread.expire#161: Expiring endpoint 4eb58f65
2020-04-09 17:47:22.419 INFO: [128] [confId=ed846b21aa59cbf0 epId=55bd830a gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain] AbstractEndpoint.expire#301: Expiring.
2020-04-09 17:47:22.445 INFO: [128] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH componentId=1 conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh name=stream-55bd830a epId=55bd830a local_ufrag=bbip31e5fj36qh] MergingDatagramSocket.close#142: Closing.
2020-04-09 17:47:22.445 INFO: [125] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Javonte-yNH componentId=1 conf_name=testcallmaleehaandzain ufrag=bbip31e5fj36qh name=stream-55bd830a epId=55bd830a local_ufrag=bbip31e5fj36qh] MergingDatagramSocket$SocketContainer.runInReaderThread#770: Failed to receive: java.net.SocketException: Socket closed
2020-04-09 17:47:22.445 INFO: [128] [confId=ed846b21aa59cbf0 epId=55bd830a gid=ff44db stats_id=Javonte-yNH conf_name=testcallmaleehaandzain] Endpoint.expire#649: Expired.
2020-04-09 17:47:22.445 INFO: [129] [confId=ed846b21aa59cbf0 epId=4eb58f65 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain] AbstractEndpoint.expire#301: Expiring.
2020-04-09 17:47:22.448 INFO: [129] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Jolie-bgt componentId=1 conf_name=testcallmaleehaandzain ufrag=5gt41e5fj2df4 name=stream-4eb58f65 epId=4eb58f65 local_ufrag=5gt41e5fj2df4] MergingDatagramSocket.close#142: Closing.
2020-04-09 17:47:22.448 INFO: [103] [confId=ed846b21aa59cbf0 gid=ff44db stats_id=Jolie-bgt componentId=1 conf_name=testcallmaleehaandzain ufrag=5gt41e5fj2df4 name=stream-4eb58f65 epId=4eb58f65 local_ufrag=5gt41e5fj2df4] MergingDatagramSocket$SocketContainer.runInReaderThread#770: Failed to receive: java.net.SocketException: Socket closed
2020-04-09 17:47:22.448 INFO: [129] [confId=ed846b21aa59cbf0 epId=4eb58f65 gid=ff44db stats_id=Jolie-bgt conf_name=testcallmaleehaandzain] Endpoint.expire#649: Expired.

Had the exact same issues. For me the solution was to open up 10000-30000/udp in my firewall. After that everything seems to work.

So if you’re using ufw in ubuntu do:

sudo ufw allow 10000:30000/udp

Or if your’re using firewalld:

sudo firewall-cmd --permanent --add-port=10000-30000/udp --zone=public
sudo firewall-cmd --reload

Can someone explain why it is suddenly necessary to open up udp ports? This can lead to problems for people who want to use jitsi when connected to a corporate vpn for instance (like me :slight_smile: )

On my other ubuntu 18.04 jitsi vm running jitsi-meet=1.0.4101-1 there’s no need opening up udp ports everything worked by only opening 443/tcp. Is there a way to avoid opening 10000-30000/udp?

It’s not (at least, I haven’t had to open those ports on my installation), although opening them has worked for you.

It looks like there’s something wrong with your installation. The quickest way to fix it would, I suspect, be to purge it and set it up again.

Yesterday I have tried and setup jitsi-meet several times following https://github.com/jitsi/jitsi-meet/blob/master/doc/quick-install.md#jitsi-meet-quick-install
I did not alter any config files. I run jitsi on a VM at hetzner cloud with a public IP address so no NAT. The only thing I did myself is enabling firewalld and opened up http, https and ssh which I also did with older jitsi setups.

These are the jvb.log entries that eventually led me to open up 10000-30000/udp:

2020-04-10 11:27:02.901 INFO: [6147] [confId=dcc25a8dea176c1d gid=ff9e75 stats_id=Milo-XfN conf_name=**** ufrag=s58r1e5hmjuik epId=5c6c70db local_ufrag=s58r1e5hmjuik] ConnectivityCheckClient$PaceMaker.run#922: Pair failed: xx.xx.xx.xx:10000/udp/host -> xx.xx.xx.xx:42355/udp/host (stream-5c6c70db.RTP)
2020-04-10 11:27:02.903 INFO: [6166] [confId=dcc25a8dea176c1d gid=ff9e75 stats_id=Milo-XfN conf_name=**** ufrag=s58r1e5hmjuik epId=5c6c70db local_ufrag=s58r1e5hmjuik] ConnectivityCheckClient$PaceMaker.run#922: Pair failed: xx.xx.xx.xx:10000/udp/host -> xx.xx.xx.xx:42355/udp/host (stream-5c6c70db.RTP)
2020-04-10 11:27:20.340 INFO: [6166] [confId=dcc25a8dea176c1d gid=ff9e75 stats_id=Lue-yVT conf_name=**** ufrag=f20l41e5hmkfnm epId=d99da693 local_ufrag=f20l41e5hmkfnm] ConnectivityCheckClient$PaceMaker.run#922: Pair failed: xx.xx.xx.xx:10000/udp/host -> xx.xx.xx.xx:56862/udp/host (stream-d99da693.RTP)

After opening up the udp ports the “Pair failed” messages where gone

I’m running Ubuntu 18.04.4 with these packages for jitsi:

ii  jitsi-meet                      2.0.4384-1                                  all          WebRTC JavaScript video conferences
ii  jitsi-meet-prosody              1.0.3969-1                                  all          Prosody configuration for Jitsi Meet
ii  jitsi-meet-web                  1.0.3969-1                                  all          WebRTC JavaScript video conferences
ii  jitsi-meet-web-config           1.0.3969-1                                  all          Configuration for web serving of Jitsi Meet
ii  jitsi-videobridge2              2.1-164-gfdce823f-1                         all          WebRTC compatible Selective Forwarding Unit (SFU)
ii  prosody                         0.10.0-1build1                              amd64        Lightweight Jabber/XMPP server

Are there any config files or log files that you like to see?

@Neil_Brown @pete83

Getting this error while some one join into a meeting .

Sharing front end console log,

Failed to execute ‘createEncodedStreams’ on ‘RTCRtpReceiver’: Encoded video streams not requested at PC initialization

Sharing JVB log

2020-10-19 13:30:42.847 WARNING: [37974] [confId=dc016dd1407c342 gid=ff97c4 stats_id=Gilbert-GJK componentId=1 conf_name=pradeep222 ufrag=5e3an1el0grlt3 name=stream-de106424 epId=de106424 local_ufrag=5e3an1el0grlt3] MergingDatagramSocket.doRemove#349: Removing the active socket. Won’t be able to send until a new one is elected.
2020-10-19 13:30:42.848 INFO: [37977] [confId=dc016dd1407c342 gid=ff97c4 stats_id=Gilbert-GJK componentId=1 conf_name=pradeep222 ufrag=5e3an1el0grlt3 name=stream-de106424 epId=de106424 local_ufrag=5e3an1el0grlt3] MergingDatagramSocket.close#142: Closing.
2020-10-19 13:30:42.848 INFO: [37949] [confId=dc016dd1407c342 epId=de106424 local_ufrag=5e3an1el0grlt3 gid=ff97c4 stats_id=Gilbert-GJK conf_name=pradeep222] IceTransport.startReadingData#201: Socket closed, stopping reader
2020-10-19 13:30:42.848 INFO: [37977] [confId=dc016dd1407c342 epId=de106424 gid=ff97c4 stats_id=Gilbert-GJK conf_name=pradeep222] Endpoint.expire#809: Expired.
2020-10-19 13:30:42.848 INFO: [37949] [confId=dc016dd1407c342 epId=de106424 local_ufrag=5e3an1el0grlt3 gid=ff97c4 stats_id=Gilbert-GJK conf_name=pradeep222] IceTransport.startReadingData#213: No longer running, stopped reading packets
2020-10-19 13:30:47.654 INFO: [37977] [confId=dc016dd1407c342 epId=0d4640ee gid=ff97c4 stats_id=Genevieve-7OO conf_name=pradeep222] AbstractEndpoint.expire#303: Expiring.
2020-10-19 13:30:47.654 INFO: [37977] [confId=dc016dd1407c342 epId=0d4640ee gid=ff97c4 stats_id=Genevieve-7OO conf_name=pradeep222] Transceiver.teardown#315: Tearing down
2020-10-19 13:30:47.654 INFO: [37977] [confId=dc016dd1407c342 epId=0d4640ee gid=ff97c4 stats_id=Genevieve-7OO conf_name=pradeep222] RtpReceiverImpl.tearDown#287: Tearing down
2020-10-19 13:30:47.655 INFO: [37977] [confId=dc016dd1407c342 epId=0d4640ee gid=ff97c4 stats_id=Genevieve-7OO conf_name=pradeep222] RtpSenderImpl.tearDown#263: Tearing down
2020-10-19 13:30:47.656 INFO: [37977] [confId=dc016dd1407c342 epId=0d4640ee gid=ff97c4 stats_id=Genevieve-7OO conf_name=pradeep222] DtlsTransport.stop#180: Stopping
2020-10-19 13:30:47.656 INFO: [37977] [confId=dc016dd1407c342 epId=0d4640ee local_ufrag=fd8e61el0grltb gid=ff97c4 stats_id=Genevieve-7OO conf_name=pradeep222] IceTransport.stop#235: Stopping
2020-10-19 13:30:47.657 INFO: [37992] [confId=dc016dd1407c342 gid=ff97c4 conf_name=pradeep222] Conference.dominantSpeakerChanged#446: ds_change ds_id=null
2020-10-19 13:30:47.657 INFO: [37982] [confId=dc016dd1407c342 gid=ff97c4 stats_id=Genevieve-7OO componentId=1 conf_name=pradeep222 ufrag=fd8e61el0grltb name=stream-0d4640ee epId=0d4640ee local_ufrag=fd8e61el0grltb] MergingDatagramSocket$SocketContainer.runInReaderThread#770: Failed to receive: java.net.SocketException: Socket closed
2020-10-19 13:30:47.658 INFO: [37957] [confId=dc016dd1407c342 epId=0d4640ee local_ufrag=fd8e61el0grltb gid=ff97c4 stats_id=Genevieve-7OO conf_name=pradeep222] IceTransport.startReadingData#213: No longer running, stopped reading packets
2020-10-19 13:30:47.658 WARNING: [37982] [confId=dc016dd1407c342 gid=ff97c4 stats_id=Genevieve-7OO componentId=1 conf_name=pradeep222 ufrag=fd8e61el0grltb name=stream-0d4640ee epId=0d4640ee local_ufrag=fd8e61el0grltb] MergingDatagramSocket.doRemove#349: Removing the active socket. Won’t be able to send until a new one is elected.
2020-10-19 13:30:47.659 INFO: [37977] [confId=dc016dd1407c342 gid=ff97c4 stats_id=Genevieve-7OO componentId=1 conf_name=pradeep222 ufrag=fd8e61el0grltb name=stream-0d4640ee epId=0d4640ee local_ufrag=fd8e61el0grltb] MergingDatagramSocket.close#142: Closing.
2020-10-19 13:30:47.659 INFO: [37977] [confId=dc016dd1407c342 epId=0d4640ee gid=ff97c4 stats_id=Genevieve-7OO conf_name=pradeep222] Endpoint.expire#809: Expired.
2020-10-19 13:30:49.264 INFO: [19] Videobridge.createConference#320: create_conf, id=32c3d6a8151a1222 gid=null logging=false
2020-10-19 13:30:49.266 INFO: [19] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.002S. Sticky failure: false
2020-10-19 13:30:59.264 INFO: [19] Videobridge.createConference#320: create_conf, id=a809f0cf7b1ff4b8 gid=null logging=false
2020-10-19 13:30:59.266 INFO: [19] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.002S. Sticky failure: false
2020-10-19 13:31:05.531 INFO: [17] VideobridgeExpireThread.expire#144: Running expire()
2020-10-19 13:31:05.531 INFO: [17] VideobridgeExpireThread.expire#150: Conference dc016dd1407c342 should expire, expiring it
2020-10-19 13:31:05.532 INFO: [37995] [confId=dc016dd1407c342 gid=ff97c4 conf_name=pradeep222] Conference.expire#527: Expiring.
2020-10-19 13:31:05.532 INFO: [37995] [confId=dc016dd1407c342 gid=ff97c4 conf_name=pradeep222] Conference.updateStatisticsOnExpire#610: expire_conf,duration=38,has_failed=false,has_partially_failed=false
2020-10-19 13:31:09.264 INFO: [19] Videobridge.createConference#320: create_conf, id=5163118d643b9438 gid=null logging=false
2020-10-19 13:31:09.267 INFO: [19] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.003S. Sticky failure: false
2020-10-19 13:31:19.265 INFO: [19] Videobridge.createConference#320: create_conf, id=476f91c96656189c gid=null logging=false
2020-10-19 13:31:19.267 INFO: [19] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.003S. Sticky failure: false
2020-10-19 13:31:29.264 INFO: [19] Videobridge.createConference#320: create_conf, id=2edf7ec22110f012 gid=null logging=false
2020-10-19 13:31:29.266 INFO: [19] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.002S. Sticky failure: false
2020-10-19 13:31:39.265 INFO: [19] Videobridge.createConference#320: create_conf, id=a3ece12fa9f0715f gid=null logging=false
2020-10-19 13:31:39.267 INFO: [19] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.001S. Sticky failure: false
2020-10-19 13:31:49.265 INFO: [19] Videobridge.createConference#320: create_conf, id=b410d2a87fddcf60 gid=null logging=false
2020-10-19 13:31:49.267 INFO: [19] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.002S. Sticky failure: false
2020-10-19 13:31:59.265 INFO: [19] Videobridge.createConference#320: create_conf, id=4f2a0544999c31ec gid=null logging=false
2020-10-19 13:31:59.267 INFO: [19] AbstractHealthCheckService.run#171: Performed a successful health check in PT0.002S. Sticky failure: false
2020-10-19 13:32:05.532 INFO: [17] VideobridgeExpireThread.expire#144: Running expire()