trouble connecting to 23 Jan 2021 conference with browser and app

A user tried to join my conference on 23 Jan from 11AM-2PM (New York time zone).

Using the app 20.6.2, he reports “Bose Bluetooth headset everyone else’s
voice sounds very scratchy to the point that necessary signal gets lost in the

Using Ubuntu 18.04, he reports “Firefox and Opera told me I was the only one in the meeting.” Firefox 84.0.2 (64-bit) and Opera 68.

The past few weeks, I’ve been seeing more and more end user issues with Jitsi after several months (Aug-Nov) when the system was very accessible by almost everyone.

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Did you confirm with them that they didn’t have some type of firewall on their system?