I have a customised Jitsi instance I use to run ~24 simultaneous conferences. One main server and a system to scale a quantity of videobridges as required. All works nicely for most users.
However, we have problems with the conference not loading when people run VPNs, antivirus, or join from corporate hardware/environments. It’s hard to pinpoint the problems because I am a few steps back from this and I get a lot of “it doesn’t work” but with no opportunity to study the logs etc.
I am wondering if anyone can advise on steps to take to improve common issues with VPN/antivirus/corporate blocking of Jitsi. I appreciate it will be different for every environment (our users come from all sorts of places) but if I have taken steps to minimise any potential red flags that will be helpful.
If anyone has experience with this matter, I’d appreciate a private message or a post on here.