Linux Mint No Video with external group after installing authorization

After reading a ton on the community boards and reloading multi times, open firewalls

Jitsi worked great - then we loaded the authorization section-now internal works fine - peer to peer with one internal, one external works

a group of 3 or more
two internal - one external- no video, no audio –

firewall did not change I just added the authorization stuff. - please help

what log files should i post?