Join page in prejoin page is not navigating to conference

Install & Config
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1

Hi

I have deployed a customised jitsi in a debian server. in my prejoin page if i click join meeting it does not taking to the conference page. i cannot see any error logs also. i have enabled prejoinpage in config.js. if i disable prejoinpage, i’m able to join the conference. but i want to enable prejoin page.

2

Any errors in prosody or jicofo logs when this happens?
And nothing in js console logs?

3

Thanks for the reply @damencho

No. it is a fresh server and nothing in prosody logs and jicofo. i cannot see any errors in console logs.

2023-05-04T11:55:54.956Z [features/base/media] Start muted:
Logger.js:154 2023-05-04T11:55:54.957Z [features/base/media] Start audio only set to false
Logger.js:154 2023-05-04T11:55:54.958Z [features/analytics] Initialized 0 analytics handlers
Logger.js:154 2023-05-04T11:55:54.992Z [index.web] <HTMLDocument.>: (TIME) document ready: 384.90000000037253
33588074:55 Service worker registered. ServiceWorkerRegistration
Logger.js:154 2023-05-04T11:55:55.022Z [modules/RTC/RTCUtils.js] Audio output device set to default
Logger.js:154 2023-05-04T11:55:55.336Z [features/base/connection] Using service URL wss://xxx.xxx.xxx/795714/xmpp-websocket
Logger.js:154 2023-05-04T11:55:55.337Z [modules/xmpp/xmpp.js] <wa._initStrophePlugins>: P2P STUN servers: Array(1)
Logger.js:154 2023-05-04T11:55:55.342Z [modules/RTC/RTCUtils.js] <es.>: Got media constraints: {“video”:{“height”:{“ideal”:720,“max”:720,“min”:180},“width”:{“ideal”:1280,“max”:1280,“min”:320},“facingMode”:“user”},“audio”:{“autoGainControl”:true,“echoCancellation”:true,“noiseSuppression”:true}}
Logger.js:154 2023-05-04T11:55:55.699Z [modules/RTC/RTCUtils.js] onUserMediaSuccess
Logger.js:154 2023-05-04T11:55:56.064Z [modules/RTC/RTCUtils.js] <es.>: Got media constraints: {“video”:false,“audio”:{“autoGainControl”:true,“deviceId”:“default”,“echoCancellation”:true,“noiseSuppression”:true}}
Logger.js:154 2023-05-04T11:55:56.064Z [modules/RTC/RTCUtils.js] <es.>: Got media constraints: {“video”:{“height”:{“ideal”:720,“max”:720,“min”:180},“width”:{“ideal”:1280,“max”:1280,“min”:320},“deviceId”:“4337c53bb3fbc42dcb3223a71860c8a655ef608ec02f56d154560b45127d652a”},“audio”:false}
Logger.js:154 2023-05-04T11:55:56.090Z [modules/RTC/RTCUtils.js] onUserMediaSuccess
Logger.js:154 2023-05-04T11:55:56.095Z [modules/RTC/RTCUtils.js] onUserMediaSuccess
Logger.js:154 2023-05-04T11:55:56.921Z [features/base/redux] <Object.persistState>: redux state persisted. 79ce3d28a5ee030c2d36f70acb9d0f27 → 6f452be66bf87ecc9890b0a8ee97f5c0
Logger.js:154 2023-05-04T11:55:57.168Z [modules/RTC/JitsiLocalTrack.js] Mute LocalTrack[2,video]: true
Logger.js:154 2023-05-04T11:55:59.007Z [features/base/redux] <Object.persistState>: redux state persisted. 6f452be66bf87ecc9890b0a8ee97f5c0 → 1432e8272c3d5378ceb3c4a42c6c5db7

4

Yep, this is strange … Click on the join in pre-join page and then wait a bit and execute the following the js console: APP.conference.saveLogs() and then attach the file here.

5

APP.conference.saveLogs()
conference.js:1295 Uncaught TypeError: Cannot read properties of undefined (reading ‘getLogs’)
at Object.saveLogs (conference.js:1295:37)
at :1:16
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