Jitsi worked well, and now, no answer

Hi,

I installed jitsi (stable build) some days ago on the OVH Cloud on Ubuntu 19.10 (following theses instructions). It had worked some time very well.
Now the HTTP server doesn’t respond (timeout in the browser). We can still log in via ssh and the system info are OK:

System load:  0.01              Processes:           122
Usage of /:   4.7% of 48.29GB   Users logged in:     1
Memory usage: 14%               IP address for ens3: XXX.XXX.XXX.XXX
Swap usage:   0%

Here are the loaded services:

sudo service --status-all
 [ + ]  apparmor
 [ + ]  apport
 [ + ]  atd
 [ - ]  console-setup.sh
 [ + ]  cron
 [ - ]  cryptdisks
 [ - ]  cryptdisks-early
 [ + ]  dbus
 [ + ]  grub-common
 [ - ]  hwclock.sh
 [ + ]  irqbalance
 [ - ]  iscsid
 [ + ]  jicofo
 [ + ]  jitsi-videobridge
 [ - ]  keyboard-setup.sh
 [ + ]  kmod
 [ - ]  lvm2
 [ - ]  lvm2-lvmpolld
 [ + ]  multipath-tools
 [ - ]  open-iscsi
 [ - ]  open-vm-tools
 [ - ]  plymouth
 [ - ]  plymouth-log
 [ + ]  procps
 [ + ]  prosody
 [ - ]  rsync
 [ + ]  rsyslog
 [ - ]  screen-cleanup
 [ + ]  ssh
 [ + ]  udev
 [ + ]  ufw
 [ + ]  unattended-upgrades
 [ - ]  uuidd
 [ - ]  x11-common

I checked the jvb.log log, no SEREVE log. Here is what I see:

JVB 2020-03-26 15:21:49.830 INFO: [45] org.jitsi.videobridge.Videobridge.log() CAT=stat create_conf,conf_id=30b4ec5990da30d8 conf_name=null,logging=false,conf_count=1,ch_count=0,v_streams=0
JVB 2020-03-26 15:21:49.857 INFO: [45] org.jitsi.videobridge.health.Health.log() Performed a successful health check in 28ms. Sticky failure: false
JVB 2020-03-26 15:21:52.186 FINE: [106] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Processing IQ (packetId Xo3B7-568805): <iq type="get" id="Xo3B7-568805" to="jitsi-videobridge.jitsi.humancoders.com" from="focus@auth.jitsi.humancoders.com/focus545264204373"><healthcheck xmlns="http://jitsi.org/protocol/healthcheck"/></iq>
JVB 2020-03-26 15:21:52.186 FINE: [106] org.jitsi.videobridge.xmpp.ComponentImpl.processIQRequest() (serving component 'JitsiVideobridge') Processing IQ request (packetId Xo3B7-568805).
JVB 2020-03-26 15:21:52.188 FINE: [106] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Responding to IQ (packetId Xo3B7-568805) with: <iq to="focus@auth.jitsi.humancoders.com/focus545264204373" from="jitsi-videobridge.jitsi.humancoders.com" id="Xo3B7-568805" type="result"/>
JVB 2020-03-26 15:21:54.024 FINE: [129] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Processing IQ (packetId fOher-309732): <iq from="jitsi.humancoders.com" type="result" id="fOher-309732" to="jitsi-videobridge.jitsi.humancoders.com"/>
JVB 2020-03-26 15:21:57.302 INFO: [44] org.jitsi.videobridge.VideobridgeExpireThread.log() Running expire()
JVB 2020-03-26 15:21:59.858 INFO: [45] org.jitsi.videobridge.Videobridge.log() CAT=stat create_conf,conf_id=624b4ac1b541513 conf_name=null,logging=false,conf_count=1,ch_count=0,v_streams=0
JVB 2020-03-26 15:21:59.877 INFO: [45] org.jitsi.videobridge.health.Health.log() Performed a successful health check in 19ms. Sticky failure: false
JVB 2020-03-26 15:22:02.186 FINE: [287] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Processing IQ (packetId Xo3B7-568809): <iq type="get" id="Xo3B7-568809" to="jitsi-videobridge.jitsi.humancoders.com" from="focus@auth.jitsi.humancoders.com/focus545264204373"><healthcheck xmlns="http://jitsi.org/protocol/healthcheck"/></iq>
JVB 2020-03-26 15:22:02.186 FINE: [287] org.jitsi.videobridge.xmpp.ComponentImpl.processIQRequest() (serving component 'JitsiVideobridge') Processing IQ request (packetId Xo3B7-568809).
JVB 2020-03-26 15:22:02.188 FINE: [287] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Responding to IQ (packetId Xo3B7-568809) with: <iq to="focus@auth.jitsi.humancoders.com/focus545264204373" from="jitsi-videobridge.jitsi.humancoders.com" id="Xo3B7-568809" type="result"/>
JVB 2020-03-26 15:22:04.024 FINE: [154] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Processing IQ (packetId fOher-309736): <iq from="jitsi.humancoders.com" type="result" id="fOher-309736" to="jitsi-videobridge.jitsi.humancoders.com"/>
JVB 2020-03-26 15:22:06.095 FINE: [156] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Processing IQ (packetId Xo3B7-568818): <iq type="get" id="Xo3B7-568818" to="jitsi-videobridge.jitsi.humancoders.com" from="focus@auth.jitsi.humancoders.com/focus545264204373"><query xmlns="http://jabber.org/protocol/disco#info"/></iq>
JVB 2020-03-26 15:22:06.095 FINE: [156] org.jitsi.videobridge.xmpp.ComponentImpl.processIQRequest() (serving component 'JitsiVideobridge') Processing IQ request (packetId Xo3B7-568818).
JVB 2020-03-26 15:22:06.095 FINE: [156] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Responding to IQ (packetId Xo3B7-568818) with: <iq type="result" id="Xo3B7-568818" from="jitsi-videobridge.jitsi.humancoders.com" to="focus@auth.jitsi.humancoders.com/focus545264204373"><query xmlns="http://jabber.org/protocol/disco#info"><identity category="component" type="conference" name="JitsiVideobridge"/><feature var="http://jabber.org/protocol/disco#info"/><feature var="urn:xmpp:ping"/><feature var="jabber:iq:last"/><feature var="urn:xmpp:time"/><feature var="http://jitsi.org/protocol/colibri"/><feature var="http://jitsi.org/protocol/healthcheck"/><feature var="urn:xmpp:jingle:apps:dtls:0"/><feature var="urn:xmpp:jingle:transports:ice-udp:1"/><feature var="urn:xmpp:jingle:transports:raw-udp:1"/><feature var="jabber:iq:version"/></query></iq>
JVB 2020-03-26 15:22:09.877 INFO: [45] org.jitsi.videobridge.Videobridge.log() CAT=stat create_conf,conf_id=cc85457a0881dfe1 conf_name=null,logging=false,conf_count=1,ch_count=0,v_streams=0
JVB 2020-03-26 15:22:09.908 INFO: [45] org.jitsi.videobridge.health.Health.log() Performed a successful health check in 31ms. Sticky failure: false
JVB 2020-03-26 15:22:12.186 FINE: [152] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Processing IQ (packetId Xo3B7-568823): <iq type="get" id="Xo3B7-568823" to="jitsi-videobridge.jitsi.humancoders.com" from="focus@auth.jitsi.humancoders.com/focus545264204373"><healthcheck xmlns="http://jitsi.org/protocol/healthcheck"/></iq>
JVB 2020-03-26 15:22:12.186 FINE: [152] org.jitsi.videobridge.xmpp.ComponentImpl.processIQRequest() (serving component 'JitsiVideobridge') Processing IQ request (packetId Xo3B7-568823).
JVB 2020-03-26 15:22:12.188 FINE: [152] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Responding to IQ (packetId Xo3B7-568823) with: <iq to="focus@auth.jitsi.humancoders.com/focus545264204373" from="jitsi-videobridge.jitsi.humancoders.com" id="Xo3B7-568823" type="result"/>
JVB 2020-03-26 15:22:14.024 FINE: [261] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Processing IQ (packetId fOher-309740): <iq from="jitsi.humancoders.com" type="result" id="fOher-309740" to="jitsi-videobridge.jitsi.humancoders.com"/>
JVB 2020-03-26 15:22:19.908 INFO: [45] org.jitsi.videobridge.Videobridge.log() CAT=stat create_conf,conf_id=944fd098de2d0037 conf_name=null,logging=false,conf_count=1,ch_count=0,v_streams=0
JVB 2020-03-26 15:22:19.929 INFO: [45] org.jitsi.videobridge.health.Health.log() Performed a successful health check in 21ms. Sticky failure: false
JVB 2020-03-26 15:22:22.186 FINE: [232] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Processing IQ (packetId Xo3B7-568827): <iq type="get" id="Xo3B7-568827" to="jitsi-videobridge.jitsi.humancoders.com" from="focus@auth.jitsi.humancoders.com/focus545264204373"><healthcheck xmlns="http://jitsi.org/protocol/healthcheck"/></iq>
JVB 2020-03-26 15:22:22.186 FINE: [232] org.jitsi.videobridge.xmpp.ComponentImpl.processIQRequest() (serving component 'JitsiVideobridge') Processing IQ request (packetId Xo3B7-568827).
JVB 2020-03-26 15:22:22.188 FINE: [232] org.jitsi.videobridge.xmpp.ComponentImpl.processIQ() (serving component 'JitsiVideobridge') Responding to IQ (packetId Xo3B7-568827) with: <iq to="focus@auth.jitsi.humancoders.com/focus545264204373" from="jitsi-videobridge.jitsi.humancoders.com" id="Xo3B7-568827" type="result"/>

Do you know where the problem come from? Can we give you some more info?

Thank you!

Edit: I restarted the jvb process and everything is working again

Are you running with jetty or with nginx or apache. Jetty is not recommended, it is still installed when others are not on current stable, very very soon new stable will be available, working on it. For the time beeing, you better pure what you have running jetty and install latest from unstable (those will soon be in stable).
Or wait few days, perge and install latest from stable once you see the announcement. Sorry for the inconvenience, too many tasks to shuffle.

1 Like

Hello,
I have the same problem. I Installed Jitsi (with apache) according to the quick-installation guide. It was running some days and suddenly I get a timeout when trying to connect using https://mydomain:443. No messages in jvb.log besides:
2020-05-02 18:09:32.293 INFORMATION: [21] Videobridge.createConference#319: create_conf, id=10b28a686a388622 gid=null logging=false

nothing in prosody.log. Nothing in apache access.log nor error.log. Also there is no jicoso jicofo.log. Service apache2, jicofo, jitsi-videobridge2, prosody are running.

Can you give a hint how to seek further?

Thank you very much,

Boris