Earlier today I was having a large important meeting and about 2 hours into the call Jitsi crashed.
Everyone was immediately disconnected from the room, and if they tried to join again, it would give an error popup saying it will try to reconnect in 25 seconds. It eventually fixed itself in a couple of minutes, but by that time most people had stopped trying to connect.
I checked the Jicofo logs and found this error at the time that the crash happened:
Jicofo 2020-06-12 09:12:51.746 SEVERE:  org.jitsi.jicofo.AbstractChannelAllocator.log() email@example.com/ac3d2484-147d-4bd9-845b-a359d561e247 - failed to allocate channels, will consider the bridge faulty: XMPP error: <iq to=‘firstname.lastname@example.org/focus632648033603’ from=‘email@example.com/ac3d2484-147d-4bd9-845b-a359d561e247’ id=‘Bcl4c-92616’ type=‘error’><error type=‘cancel’><internal-server-error xmlns=‘urn:ietf:params:xml:ns:xmpp-stanzas’/></error></iq>
Jicofo 2020-06-12 09:12:51.747 SEVERE:  org.jitsi.jicofo.JitsiMeetConferenceImpl.log() One of our bridges failed: firstname.lastname@example.org/ac3d2484-147d-4bd9-845b-a359d561e247
After these 2 errors, the log just had this same error over and over again:
org.jitsi.jicofo.JitsiMeetConferenceImpl.log() Can not invite participant – no bridge available.
Does anyone have an idea of what might have caused the issue? And maybe suggestions on how to prevent the problem in the future?