[jitsi-users] Which account is calling?


#1

Hello,

I have created multiple accounts in jitsi, each of which is associated with a different phone number. That way, when someone calls I can tell which number they called. Now I just need to know how to make jitsi display which account/extension is ringing.

Thank you in advance.

- Andrew


#2

Hi,

Did you test the nightly builds? This feature was added there.

Regards
damencho

···

On Jul 25, 2014 1:12 PM, "A" <publicface@bak.rr.com> wrote:

Hello,

I have created multiple accounts in jitsi, each of which is associated
with a different phone number. That way, when someone calls I can tell
which number they called. Now I just need to know how to make jitsi
display which account/extension is ringing.

Thank you in advance.

- Andrew

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#3

Thank you. That helps much, in the sense that I can now tell which line/account is ringing (although I've only tested one line so far - but I'm hopeful that it will work for all lines).

However, it created a multitude of other issues.

Am I wrong in thinking I should be able to edit "Display Name" and have it "stick" ? It did not. Everytime I changed it, it reverted to the old display name which was xxxx@host.domain.com . So, I tried creating a new account (call it "16") - and in that case the display name stuck, and was editable; problem successfully worked around.

Since creating a new account allowed me to edit Display Name, I decided to recreate the first account (call it "1"). As that required deleting the original account in order to recreate it, that's what I did. In doing so, I lost my somewhat lengthy contact list.

Also upon recreating the first account, the second account disappeared and I got an error message which unfortunately I neglected to make a note of. Essentially it was something about the wrong password, and it referenced account 16 - the one that disappeared, but it referenced it in the context of account 1. Confusing, I know - and unfortunately I can't be more specific than that.

So, I fixed up the password for the recreated account 1 and it logged in successfully. Since account 16 was now missing, I tried to create it again but got "This user already exists on the selected network. Please choose another user or network." So, now I have no way of actually accessing account 16 as it doesn't show up, yet I can't recreate it because I get that error message.

Next, am I wrong in thinking that the Display Name is what comes up when the phone rings? It does not (the account URI is what comes up). If this is correct behavior, then when/where is Display Name used?

Finally, I thought that Display Name stuck - but upon double-checking I now notice it's blank; so it is inconsistent in its behavior.

So, to summarize the above issues:
1) Unable to edit Display Name created in older build. Since I've already deleted this account, the issue is moot from my point of view.
2) My contact list is gone. Is there a way to recover it? I used the plain "Address book" format for "Contact Sources".
3) I have a "hidden" account I'm unable to use, delete, recreate or otherwise access. How can I fix this?
4) The Display Name is not used on incoming calls - or anywhere that I can see. What is it's purpose if not for this?
5) Display Name doesn't act consistently in the account field.

Thank you in advance.

- Andrew

···

On 07/26/2014 01:32 AM, Damian Minkov wrote:

Hi,

Did you test the nightly builds? This feature was added there.

Regards
damencho

On Jul 25, 2014 1:12 PM, "A" <publicface@bak.rr.com > <mailto:publicface@bak.rr.com>> wrote:

    Hello,

    I have created multiple accounts in jitsi, each of which is
    associated with a different phone number. That way, when someone
    calls I can tell which number they called. Now I just need to
    know how to make jitsi display which account/extension is ringing.

    Thank you in advance.

    - Andrew

    _______________________________________________
    users mailing list
    users@jitsi.org <mailto:users@jitsi.org>
    Unsubscribe instructions and other list options:
    http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#4

Some additional info:

This is the missing error message that I didn't make a note of (the first time):
Authentication failed for 1@host.domain.com (SIP). The password you entered is not valid. (In red).

Then, there is a box for "Identifier" and it's pre-filled with 16 <<<< Note carefully. This is a mismatch as it's reporting account 1 in the error message, but account 16 as the one with the wrong password.

The enclosing dialog box references account 1 in the header.

I now get this error message and situation whenever I try to modify account 1. Worse, I'm unable to login now - using either password.

So, somehow the two accounts have become co-mingled.

Less important but worth mentioning is that there is a voicemail waiting on account 16, but clicking the call button sends me to the vm for account 1 (or at least it did, until I tried modifying account 1 and now can't login at all.)

Update:

If I clear the checkbox next to the account name, and then tick it again it tries to log me in and then gives me the error dialog message box as above. Changing it from the prefilled 16 to 1 as the identifier and using the password for account 1 allows me to login again. However, if I attempt to modify the account (1) again, I get the error dialog box again - and I go around in circles like this.

···

On 07/26/2014 02:55 AM, A wrote:

Thank you. That helps much, in the sense that I can now tell which line/account is ringing (although I've only tested one line so far - but I'm hopeful that it will work for all lines).

However, it created a multitude of other issues.

Am I wrong in thinking I should be able to edit "Display Name" and have it "stick" ? It did not. Everytime I changed it, it reverted to the old display name which was xxxx@host.domain.com . So, I tried creating a new account (call it "16") - and in that case the display name stuck, and was editable; problem successfully worked around.

Since creating a new account allowed me to edit Display Name, I decided to recreate the first account (call it "1"). As that required deleting the original account in order to recreate it, that's what I did. In doing so, I lost my somewhat lengthy contact list.

Also upon recreating the first account, the second account disappeared and I got an error message which unfortunately I neglected to make a note of. Essentially it was something about the wrong password, and it referenced account 16 - the one that disappeared, but it referenced it in the context of account 1. Confusing, I know - and unfortunately I can't be more specific than that.

So, I fixed up the password for the recreated account 1 and it logged in successfully. Since account 16 was now missing, I tried to create it again but got "This user already exists on the selected network. Please choose another user or network." So, now I have no way of actually accessing account 16 as it doesn't show up, yet I can't recreate it because I get that error message.

Next, am I wrong in thinking that the Display Name is what comes up when the phone rings? It does not (the account URI is what comes up). If this is correct behavior, then when/where is Display Name used?

Finally, I thought that Display Name stuck - but upon double-checking I now notice it's blank; so it is inconsistent in its behavior.

So, to summarize the above issues:
1) Unable to edit Display Name created in older build. Since I've already deleted this account, the issue is moot from my point of view.
2) My contact list is gone. Is there a way to recover it? I used the plain "Address book" format for "Contact Sources".
3) I have a "hidden" account I'm unable to use, delete, recreate or otherwise access. How can I fix this?
4) The Display Name is not used on incoming calls - or anywhere that I can see. What is it's purpose if not for this?
5) Display Name doesn't act consistently in the account field.

Thank you in advance.

- Andrew

On 07/26/2014 01:32 AM, Damian Minkov wrote:

Hi,

Did you test the nightly builds? This feature was added there.

Regards
damencho

On Jul 25, 2014 1:12 PM, "A" <publicface@bak.rr.com >> <mailto:publicface@bak.rr.com>> wrote:

    Hello,

    I have created multiple accounts in jitsi, each of which is
    associated with a different phone number. That way, when someone
    calls I can tell which number they called. Now I just need to
    know how to make jitsi display which account/extension is ringing.

    Thank you in advance.

    - Andrew

    _______________________________________________
    users mailing list
    users@jitsi.org <mailto:users@jitsi.org>
    Unsubscribe instructions and other list options:
    http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#5

Potentially final update:

I deleted the "1" account and that seems to have cleared the co-mingling issue. I'm able to recreate both accounts. Display Names appear to be sticking, although I haven't tried changing them after the first edit (I don't remember for sure, but I think I went into the "advanced" tab when I originally setup the account the first time - this time, I did not go into the advanced tab but edited the Display Name after creating/saving/signing into the account).

Recreating the two accounts enabled me to get into the 16 account voicemail.

Problems remaining:
1) My contact list is still missing. I have a backup of ~/.jitsi/contactlist.xml - is it as simple as copying that file over, or is there something else need be done?
1a) Other than backing up this file on a regular basis, is there a safer way to avoid it being deleted in the future in the event I need to recreate the account? (I use a free DNS service. Although I've had the same domain name for a year, 2 days ago I was forced to change it. That forced me to delete and make a new jitsi account, as editing of the sip id/username is not possible (it's greyed out/protected). I use asterisk so I am my own registrar).

2) Display Name doesn't seem to be used anywhere - except that the Voice Messages menu appears to retain the Display Name from a previous incarnation of the account.

Thank you in advance.

···

On 07/26/2014 03:19 AM, A wrote:

Some additional info:

This is the missing error message that I didn't make a note of (the first time):
Authentication failed for 1@host.domain.com (SIP). The password you entered is not valid. (In red).

Then, there is a box for "Identifier" and it's pre-filled with 16 <<<< Note carefully. This is a mismatch as it's reporting account 1 in the error message, but account 16 as the one with the wrong password.

The enclosing dialog box references account 1 in the header.

I now get this error message and situation whenever I try to modify account 1. Worse, I'm unable to login now - using either password.

So, somehow the two accounts have become co-mingled.

Less important but worth mentioning is that there is a voicemail waiting on account 16, but clicking the call button sends me to the vm for account 1 (or at least it did, until I tried modifying account 1 and now can't login at all.)

Update:

If I clear the checkbox next to the account name, and then tick it again it tries to log me in and then gives me the error dialog message box as above. Changing it from the prefilled 16 to 1 as the identifier and using the password for account 1 allows me to login again. However, if I attempt to modify the account (1) again, I get the error dialog box again - and I go around in circles like this.

On 07/26/2014 02:55 AM, A wrote:

Thank you. That helps much, in the sense that I can now tell which line/account is ringing (although I've only tested one line so far - but I'm hopeful that it will work for all lines).

However, it created a multitude of other issues.

Am I wrong in thinking I should be able to edit "Display Name" and have it "stick" ? It did not. Everytime I changed it, it reverted to the old display name which was xxxx@host.domain.com . So, I tried creating a new account (call it "16") - and in that case the display name stuck, and was editable; problem successfully worked around.

Since creating a new account allowed me to edit Display Name, I decided to recreate the first account (call it "1"). As that required deleting the original account in order to recreate it, that's what I did. In doing so, I lost my somewhat lengthy contact list.

Also upon recreating the first account, the second account disappeared and I got an error message which unfortunately I neglected to make a note of. Essentially it was something about the wrong password, and it referenced account 16 - the one that disappeared, but it referenced it in the context of account 1. Confusing, I know - and unfortunately I can't be more specific than that.

So, I fixed up the password for the recreated account 1 and it logged in successfully. Since account 16 was now missing, I tried to create it again but got "This user already exists on the selected network. Please choose another user or network." So, now I have no way of actually accessing account 16 as it doesn't show up, yet I can't recreate it because I get that error message.

Next, am I wrong in thinking that the Display Name is what comes up when the phone rings? It does not (the account URI is what comes up). If this is correct behavior, then when/where is Display Name used?

Finally, I thought that Display Name stuck - but upon double-checking I now notice it's blank; so it is inconsistent in its behavior.

So, to summarize the above issues:
1) Unable to edit Display Name created in older build. Since I've already deleted this account, the issue is moot from my point of view.
2) My contact list is gone. Is there a way to recover it? I used the plain "Address book" format for "Contact Sources".
3) I have a "hidden" account I'm unable to use, delete, recreate or otherwise access. How can I fix this?
4) The Display Name is not used on incoming calls - or anywhere that I can see. What is it's purpose if not for this?
5) Display Name doesn't act consistently in the account field.

Thank you in advance.

- Andrew

On 07/26/2014 01:32 AM, Damian Minkov wrote:

Hi,

Did you test the nightly builds? This feature was added there.

Regards
damencho

On Jul 25, 2014 1:12 PM, "A" <publicface@bak.rr.com >>> <mailto:publicface@bak.rr.com>> wrote:

    Hello,

    I have created multiple accounts in jitsi, each of which is
    associated with a different phone number. That way, when
    someone calls I can tell which number they called. Now I just
    need to know how to make jitsi display which account/extension
    is ringing.

    Thank you in advance.

    - Andrew

    _______________________________________________
    users mailing list
    users@jitsi.org <mailto:users@jitsi.org>
    Unsubscribe instructions and other list options:
    http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users