[jitsi-users] users Digest, Vol 15, Issue 50


#1

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Sorry to be bombarding the list today, just catching up on old issues.

We documented some of the problems I brought up on the developer list in
video a little while ago. Take a look at
https://www.youtube.com/watch?v=FbIxVkuXpkY .

The video documents
http://lists.jitsi.org/pipermail/users/2014-June/007328.html , bugs #1,
#7, #8, and #10; the discussion was continued at
http://lists.jitsi.org/pipermail/users/2014-June/007351.html .

Note that Emil said the only way someone's account will be listed
WITHOUT @domain.etc is if they set their account up as registrarless.
However, prior to this video Ciprian entered his account as @ostel.co in
the Account Registration Wizard, and it still appears as a registrarless
account in Options>Accounts.

I guess we figured all of these problems were likely to go away if
something like this was implemented:

"1) Separate the workflows for registrarless SIP accounts and registrar
SIP accounts.
2) For ostel.co (and possibly other) registrar SIP accounts, prompt
users to add in the domain name if they only put in ID
OR
Fix the autocomplete that adds the registrar to IDs without registrar,
so that calls can successfully go through."

Can you tell me, is that being worked on?

But I am wondering if the failures in hanging up and picking up calls
are really dependent on the registrar problems, or if they are separate.
If they are dependent on the registrar problems, it would at least be
good if there were error messages that indicated the source of the failure.

cheers,
Gus

Message: 2
Date: Fri, 27 Jun 2014 19:31:18 +0300
From: Emil Ivov <emcho@jitsi.org>
To: Jitsi Users <users@jitsi.org>
Subject: Re: [jitsi-users] Contact list and connection bugs in OSX
Message-ID: <53AD9C56.9060102@jitsi.org>
Content-Type: text/plain; charset=windows-1252; format=flowed

Hey Gus,

Gah, realized I screwed up the subject line on my response before. Also,
I have a few more notes after a little more testing. So I'm sending this
again, with additional comments inline:

Hi all,

Finally getting back to Emil's questions and comments on these issues.
Comments in line:

Date: Mon, 16 Jun 2014 19:32:12 +0300
From: Emil Ivov <emcho@jitsi.org>
To: Jitsi Users <users@jitsi.org>
Subject: Re: [jitsi-users] Contact list and connection bugs in OSX
Message-ID: <539F1C0C.5080101@jitsi.org>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hey Gus,

BUG #1:
In both Mac 10.8 AND 10.9:
Open Add Contact window. Select SIP myaccount@ostel.co . I enter the
name of the contact in ID or Number, WITHOUT adding ostel.co at the

end.

Jitsi does not pop up an alert warning me this might be a problem or
asking me if I mean @ostel.co .
The contact is added to the list. Mousing over it, I see it is
registered as ContactName@ostel.co . When that contact is online,
however, Jitsi does not list them as online, and I cannot put a call
through to that contact.
When I try to initiate a chat, it opens the window and appears to send
text without any indication that the contact is invalid.
When I delete that contact, and add it again as ContactName@ostel.co,
Jitsi DOES list them as online when they are online.
I have tried this process in adding two separate contacts, both of whom
were on ostel.co .

THE PROBLEM:
This makes it look to the user as if the ostel.co contact has been

added

without any problems, but then it looks as if their contacts are never
online.

RECOMMEND:
1) Separate the workflows for registrarless SIP accounts and registrar
SIP accounts.
2) For ostel.co (and possibly other) registrar SIP accounts, prompt
users to add in the domain name if they only put in ID
OR
Fix the autocomplete that adds the registrar to IDs without registrar,
so that calls can successfully go through.

Actually all of the above should be working with regular accounts.

Your

next BUG seems to indicate the tests above were performed with a
registrarless account. Once you have a regular account (one that is
attached to a specific server like ostel.co) you can freely add

contact

names by just their contact handle, without the domain part, and
everything will work.

Actually, no. I do have an ostel.co account, and I had added it as such.
What I am saying is that when I have an ostel.co account, when I add a
contact name with no domain, Jitsi completes my contact's no-domain name
as @ostel.co visibly in the contact information for that account, and
then still does not treat that account as if it actually had @ostel.co
at the end. I think if you try re-creating this situation, you will get
the same result.

I tried recreating the situation as soon as you reported but haven't
been able to. Hence my questions.

Now, note that SIP presence is a think that depends *a lot* on the
server and with SIP it is *very* often misconfigured. That's why we
generally recommend use of RFC7081 for presence: Combined Use of SIP And
XMPP (CUSAX).

If you'd like me to document this with video or images I can probably
do so.

I've got a bit more evidence on this now:

My friend's contact does not register as online whether I add his
address correctly (including @ostel.co at the end) or not correctly (no
registrar). He can call me, I can call him, but neither call goes

through.

One thing we noticed ? whether or not he adds his address correctly
(with @ostel.co or without @ostel.co), it does not register in
>>Accounts list view as @ostel.co. In my list, my
address registers as

Do you think you could ask your friend to provide a screenshot of their
account configuration panel? The one where all their accounts are listed?

In his, @ostel.co does not appear. I am not sure if that is because he
is on Ubuntu and I am on a Mac. It seemed worth investigating whether
this relates to the problem.

There's no difference in the code for Linux and OS X here and the only
way your friend's account can appear without the @ostel.co is if is a
registrarless one. If that is the case then nothing else would work
reliably. Hence my request for the screenshot.

- --
Gillian "Gus" Andrews
Senior Program Associate, Secure User Practices
Open Internet Tools Project
openitp.org

···

On 6/27/14, 3:54 PM, users-request@jitsi.org wrote:

On 26.06.14, 23:06, Gillian "Gus" Andrews wrote:

On 6/24/14, 12:25 PM, Gillian "Gus" Andrews wrote:

On 11.06.14, 19:04, Gillian "Gus" Andrews wrote:


#2

Hey Gus,

Just a couple of quick comments. From your video, it seems that no audio is
picked up locally on your computer which indicates a problem with the
current device selection. You might want to check that out.

The other computer also seemed to be having a similar issue.

Given that both computers had device issues the likelyhood of inconsistent
behaviour is pretty high and that could very well explain the rest of the
problems.

--sent from my mobile

···

On 25 Aug 2014 11:35 PM, "Gillian "Gus" Andrews" <gus@openitp.org> wrote:

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Hash: SHA512

Sorry to be bombarding the list today, just catching up on old issues.

We documented some of the problems I brought up on the developer list in
video a little while ago. Take a look at
https://www.youtube.com/watch?v=FbIxVkuXpkY .

The video documents
http://lists.jitsi.org/pipermail/users/2014-June/007328.html , bugs #1,
#7, #8, and #10; the discussion was continued at
http://lists.jitsi.org/pipermail/users/2014-June/007351.html .

Note that Emil said the only way someone's account will be listed
WITHOUT @domain.etc is if they set their account up as registrarless.
However, prior to this video Ciprian entered his account as @ostel.co in
the Account Registration Wizard, and it still appears as a registrarless
account in Options>Accounts.

I guess we figured all of these problems were likely to go away if
something like this was implemented:

"1) Separate the workflows for registrarless SIP accounts and registrar
SIP accounts.
2) For ostel.co (and possibly other) registrar SIP accounts, prompt
users to add in the domain name if they only put in ID
OR
Fix the autocomplete that adds the registrar to IDs without registrar,
so that calls can successfully go through."

Can you tell me, is that being worked on?

But I am wondering if the failures in hanging up and picking up calls
are really dependent on the registrar problems, or if they are separate.
If they are dependent on the registrar problems, it would at least be
good if there were error messages that indicated the source of the failure.

cheers,
Gus

On 6/27/14, 3:54 PM, users-request@jitsi.org wrote:
>
>
> Message: 2
> Date: Fri, 27 Jun 2014 19:31:18 +0300
> From: Emil Ivov <emcho@jitsi.org>
> To: Jitsi Users <users@jitsi.org>
> Subject: Re: [jitsi-users] Contact list and connection bugs in OSX
> Message-ID: <53AD9C56.9060102@jitsi.org>
> Content-Type: text/plain; charset=windows-1252; format=flowed
>
> Hey Gus,
>
> On 26.06.14, 23:06, Gillian "Gus" Andrews wrote:
>> Gah, realized I screwed up the subject line on my response before. Also,
>> I have a few more notes after a little more testing. So I'm sending this
>> again, with additional comments inline:
>>
>> On 6/24/14, 12:25 PM, Gillian "Gus" Andrews wrote:
>>>
>>> Hi all,
>>>
>>> Finally getting back to Emil's questions and comments on these issues.
>>> Comments in line:
>>>
>>>> Date: Mon, 16 Jun 2014 19:32:12 +0300
>>>> From: Emil Ivov <emcho@jitsi.org>
>>>> To: Jitsi Users <users@jitsi.org>
>>>> Subject: Re: [jitsi-users] Contact list and connection bugs in OSX
>>>> Message-ID: <539F1C0C.5080101@jitsi.org>
>>>> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>>>
>>>> Hey Gus,
>>>
>>>> On 11.06.14, 19:04, Gillian "Gus" Andrews wrote:
>>>>>
>>>
>>>> BUG #1:
>>>> In both Mac 10.8 AND 10.9:
>>>> Open Add Contact window. Select SIP myaccount@ostel.co . I enter the
>>>> name of the contact in ID or Number, WITHOUT adding ostel.co at the
end.
>>>> Jitsi does not pop up an alert warning me this might be a problem or
>>>> asking me if I mean @ostel.co .
>>>> The contact is added to the list. Mousing over it, I see it is
>>>> registered as ContactName@ostel.co . When that contact is online,
>>>> however, Jitsi does not list them as online, and I cannot put a call
>>>> through to that contact.
>>>> When I try to initiate a chat, it opens the window and appears to send
>>>> text without any indication that the contact is invalid.
>>>> When I delete that contact, and add it again as ContactName@ostel.co,
>>>> Jitsi DOES list them as online when they are online.
>>>> I have tried this process in adding two separate contacts, both of
whom
>>>> were on ostel.co .
>>>
>>>> THE PROBLEM:
>>>> This makes it look to the user as if the ostel.co contact has been
added
>>>> without any problems, but then it looks as if their contacts are never
>>>> online.
>>>
>>>> RECOMMEND:
>>>> 1) Separate the workflows for registrarless SIP accounts and registrar
>>>> SIP accounts.
>>>> 2) For ostel.co (and possibly other) registrar SIP accounts, prompt
>>>> users to add in the domain name if they only put in ID
>>>> OR
>>>> Fix the autocomplete that adds the registrar to IDs without registrar,
>>>> so that calls can successfully go through.
>>>
>>>>> Actually all of the above should be working with regular accounts.
Your
>>>>> next BUG seems to indicate the tests above were performed with a
>>>>> registrarless account. Once you have a regular account (one that is
>>>>> attached to a specific server like ostel.co) you can freely add
contact
>>>>> names by just their contact handle, without the domain part, and
>>>>> everything will work.
>>>
>>> Actually, no. I do have an ostel.co account, and I had added it as
such.
>>> What I am saying is that when I have an ostel.co account, when I add a
>>> contact name with no domain, Jitsi completes my contact's no-domain
name
>>> as @ostel.co visibly in the contact information for that account, and
>>> then still does not treat that account as if it actually had @ostel.co
>>> at the end. I think if you try re-creating this situation, you will get
>>> the same result.
>
> I tried recreating the situation as soon as you reported but haven't
> been able to. Hence my questions.
>
> Now, note that SIP presence is a think that depends *a lot* on the
> server and with SIP it is *very* often misconfigured. That's why we
> generally recommend use of RFC7081 for presence: Combined Use of SIP And
> XMPP (CUSAX).
>
>>> If you'd like me to document this with video or images I can probably
>>> do so.
>> I've got a bit more evidence on this now:
>>
>> My friend's contact does not register as online whether I add his
>> address correctly (including @ostel.co at the end) or not correctly (no
>> registrar). He can call me, I can call him, but neither call goes
through.
>>
>> One thing we noticed ? whether or not he adds his address correctly
>> (with @ostel.co or without @ostel.co), it does not register in
>> >>Accounts list view as @ostel.co. In my list, my
>> address registers as
>
> Do you think you could ask your friend to provide a screenshot of their
> account configuration panel? The one where all their accounts are listed?
>
>> In his, @ostel.co does not appear. I am not sure if that is because he
>> is on Ubuntu and I am on a Mac. It seemed worth investigating whether
>> this relates to the problem.
>
> There's no difference in the code for Linux and OS X here and the only
> way your friend's account can appear without the @ostel.co is if is a
> registrarless one. If that is the case then nothing else would work
> reliably. Hence my request for the screenshot.
>
>
- --
Gillian "Gus" Andrews
Senior Program Associate, Secure User Practices
Open Internet Tools Project
openitp.org
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