[jitsi-users] Unable to setup Jitsi Meet on Ubuntu


#1

Hello,

I have installed Jitsi on ubuntu 17.10.
Also added self signed certificate.
When triying to access jitsi it shows landing page with text box.
After entering some text into textbox next screen shows following message continuously.

[cid:image001.png@01D3CC01.F6782960]

Thanks,

Tushar Shinde
Project Manager | TRIARQ Health
Mobile: +91.94202.39329
Office: +91.253.2344395/96 x 525
www.TRIARQhealth.com<http://www.triarqhealth.com/>

[cid:image001.png@01D34E3E.7F1221F0]

[cid:image002.png@01D34E3E.7F1221F0]<https://www.facebook.com/TriarqHealth/> [Image result for instagram logo] <https://www.instagram.com/triarqhealth/?hl=en> [cid:image004.png@01D34E3E.7F1221F0] <https://twitter.com/triarqhealth?lang=en> [Image result for linkedin logo] <https://www.linkedin.com/company/9246337/> [youtube_social_icon_red] <https://www.youtube.com/channel/UCuvgSm3gg1wY9hxjm2ZdMhQ/featured>

This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by phone at 1.877.456.3671<tel:(877)%20456-3671>, and then delete this message.


#2

Is there anything relevant in the logs?

Neil

···

On 4 Apr 2018, at 10:45, Tushar Shinde <tushar.shinde@triarqhealth.com> wrote:

After entering some text into textbox next screen shows following message continuously.

__________

Neil Brown

e: neil@neilzone.co.uk <mailto:neil@neilzone.co.uk>
w: https://neilzone.co.uk <http://neilzone.co.uk/>
sip: neil@neilzone.co.uk <mailto:neil@sip.neilzone.co.uk>


#3

Hello,
                Please see below logs which we think its related to ssl:

                Logs from prosody.log

Apr 04 15:34:08 jcp55b0b5f22250 info component disconnected: focus.172.21.120.162 (false)
Apr 04 15:34:09 c2s55b0b59704a0 info Client connected
Apr 04 15:34:09 c2s55b0b59704a0 info Client disconnected: ssl handshake failed
Apr 04 15:34:13 jcp55b0b57be2f0 info Incoming Jabber component connection
Apr 04 15:34:13 focus.172.21.120.162:component info Component authentication failed for focus.172.21.120.162
Apr 04 15:34:13 mod_component info Disconnecting component, <stream:error> is: <stream:error><not-authorized xmlns='urn:ietf:params:xml:ns:xmpp-streams'/><text xmlns='urn:ietf:params:xml:ns:xmpp-streams'>Given token does not match calculated token</text></stream:error>

Error from prosody.err
Apr 04 14:46:17 certmanager error SSL/TLS: Failed to load '/etc/prosody/': Reason: pem lib (for auth.172.21.120.162)
Apr 04 14:46:17 auth.172.21.120.162:tls error Unable to initialize TLS: error loading private key (PEM lib)

Thanks,

Tushar Shinde
Project Manager | TRIARQ Health
Mobile: +91.94202.39329
Office: +91.253.2344395/96 x 525
www.TRIARQhealth.com<http://www.triarqhealth.com/>

[cid:image001.png@01D34E3E.7F1221F0]

[cid:image002.png@01D34E3E.7F1221F0]<https://www.facebook.com/TriarqHealth/> [Image result for instagram logo] <https://www.instagram.com/triarqhealth/?hl=en> [cid:image004.png@01D34E3E.7F1221F0] <https://twitter.com/triarqhealth?lang=en> [Image result for linkedin logo] <https://www.linkedin.com/company/9246337/> [youtube_social_icon_red] <https://www.youtube.com/channel/UCuvgSm3gg1wY9hxjm2ZdMhQ/featured>

This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by phone at 1.877.456.3671<tel:(877)%20456-3671>, and then delete this message.

···

From: Tushar Shinde
Sent: Wednesday, April 04, 2018 3:15 PM
To: users@jitsi.org
Cc: Shamsundar Bairagi
Subject: Unable to setup Jitsi Meet on Ubuntu

Hello,

I have installed Jitsi on ubuntu 17.10.
Also added self signed certificate.
When triying to access jitsi it shows landing page with text box.
After entering some text into textbox next screen shows following message continuously.

[cid:image001.png@01D3CC01.F6782960]

Thanks,

Tushar Shinde
Project Manager | TRIARQ Health
Mobile: +91.94202.39329
Office: +91.253.2344395/96 x 525
www.TRIARQhealth.com<http://www.triarqhealth.com/>

[cid:image001.png@01D34E3E.7F1221F0]

[cid:image002.png@01D34E3E.7F1221F0]<https://www.facebook.com/TriarqHealth/> [Image result for instagram logo] <https://www.instagram.com/triarqhealth/?hl=en> [cid:image004.png@01D34E3E.7F1221F0] <https://twitter.com/triarqhealth?lang=en> [Image result for linkedin logo] <https://www.linkedin.com/company/9246337/> [youtube_social_icon_red] <https://www.youtube.com/channel/UCuvgSm3gg1wY9hxjm2ZdMhQ/featured>

This e-mail message and any documents attached to it are confidential and may contain information that is protected from disclosure by various federal and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This information is intended to be used solely by the entity or individual to whom this message is addressed. If you are not the intended recipient, be advised that any use, dissemination, forwarding, printing, or copying of this message without the sender's written permission is strictly prohibited and may be unlawful. Accordingly, if you have received this message in error, please notify the sender immediately by phone at 1.877.456.3671<tel:(877)%20456-3671>, and then delete this message.


#4

Is there anything relevant in the logs?

Neil

···

On 4 Apr 2018, at 10:48, fsfe@neilzone.co.uk wrote:

After entering some text into textbox next screen shows following message continuously.

__________

Neil Brown

e: neil@neilzone.co.uk <mailto:neil@neilzone.co.uk>
w: https://neilzone.co.uk <http://neilzone.co.uk/>
sip: neil@neilzone.co.uk <mailto:neil@sip.neilzone.co.uk>


#5

Yep,

I see two problems here:
"Component authentication failed for focus", which most probably means
that the secret used for the component configured in jicofo and the
one configured in prosody are different.
And the second one is that there is an error configuring the auth
virtual host in prosody and its ssl key, or the key is missing.

Regards
damencho

···

On Wed, Apr 4, 2018 at 10:59 PM, Tushar Shinde <tushar.shinde@triarqhealth.com> wrote:

Hello,

                Please see below logs which we think its related to ssl:

                Logs from prosody.log

Apr 04 15:34:08 jcp55b0b5f22250 info component disconnected:
focus.172.21.120.162 (false)
Apr 04 15:34:09 c2s55b0b59704a0 info Client connected
Apr 04 15:34:09 c2s55b0b59704a0 info Client disconnected: ssl
handshake failed
Apr 04 15:34:13 jcp55b0b57be2f0 info Incoming Jabber component
connection
Apr 04 15:34:13 focus.172.21.120.162:component info Component
authentication failed for focus.172.21.120.162
Apr 04 15:34:13 mod_component info Disconnecting component,
<stream:error> is: <stream:error><not-authorized
xmlns='urn:ietf:params:xml:ns:xmpp-streams'/><text
xmlns='urn:ietf:params:xml:ns:xmpp-streams'>Given token does not match
calculated token</text></stream:error>

Error from prosody.err

Apr 04 14:46:17 certmanager error SSL/TLS: Failed to load
'/etc/prosody/': Reason: pem lib (for auth.172.21.120.162)
Apr 04 14:46:17 auth.172.21.120.162:tls error Unable to initialize
TLS: error loading private key (PEM lib)

Thanks,

Tushar Shinde

Project Manager | TRIARQ Health

Mobile: +91.94202.39329

Office: +91.253.2344395/96 x 525

www.TRIARQhealth.com

This e-mail message and any documents attached to it are confidential and
may contain information that is protected from disclosure by various federal
and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This
information is intended to be used solely by the entity or individual to
whom this message is addressed. If you are not the intended recipient, be
advised that any use, dissemination, forwarding, printing, or copying of
this message without the sender's written permission is strictly prohibited
and may be unlawful. Accordingly, if you have received this message in
error, please notify the sender immediately by phone at 1.877.456.3671, and
then delete this message.

From: Tushar Shinde
Sent: Wednesday, April 04, 2018 3:15 PM
To: users@jitsi.org
Cc: Shamsundar Bairagi
Subject: Unable to setup Jitsi Meet on Ubuntu

Hello,

I have installed Jitsi on ubuntu 17.10.

Also added self signed certificate.

When triying to access jitsi it shows landing page with text box.

After entering some text into textbox next screen shows following message
continuously.

Thanks,

Tushar Shinde

Project Manager | TRIARQ Health

Mobile: +91.94202.39329

Office: +91.253.2344395/96 x 525

www.TRIARQhealth.com

This e-mail message and any documents attached to it are confidential and
may contain information that is protected from disclosure by various federal
and state laws, including the HIPAA privacy rule (45 C.F.R., Part 164). This
information is intended to be used solely by the entity or individual to
whom this message is addressed. If you are not the intended recipient, be
advised that any use, dissemination, forwarding, printing, or copying of
this message without the sender's written permission is strictly prohibited
and may be unlawful. Accordingly, if you have received this message in
error, please notify the sender immediately by phone at 1.877.456.3671, and
then delete this message.

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