[jitsi-users] Troubleshooting low volume


#1

Hi all,

When talking to someone over Jitsi the volume of their voice is very low. Even when I turn my system volume up to the max I can barely hear him. However, he can hear me fine. This happened using 2 different accounts(1 SIP and 1 XMPP), so I'm pretty sure it's a client-side issue. When we talk over Skype(from the same PCs without changing volume settings) we can hear each other properly. We're both running Jitsi 2.2 on Windows 7. Could anyone suggest how to troubleshoot this? I couldn't find any volume settings in Jitsi itself and I don't even know whether the problem is on my side or on his.

Thanks in advance!


#2

Have you tried clicking on the little icon next to their voice meter in
the voice conversation window? It brings up a slider that allows you to
adjust their volume. Not sure if this will help but it might be worth a
shot.

Anthony

···

On 07/20/2013 06:47 AM, jitsi@realityexists.net wrote:

Hi all,

When talking to someone over Jitsi the volume of their voice is very
low. Even when I turn my system volume up to the max I can barely hear
him. However, he can hear me fine. This happened using 2 different
accounts(1 SIP and 1 XMPP), so I'm pretty sure it's a client-side issue.
When we talk over Skype(from the same PCs without changing volume
settings) we can hear each other properly. We're both running Jitsi 2.2
on Windows 7. Could anyone suggest how to troubleshoot this? I couldn't
find any volume settings in Jitsi itself and I don't even know whether
the problem is on my side or on his.

Thanks in advance!

--
Anthony Papillion
Phone: 1.918.533.9699
SIP: 17772098750@in.callcentric.com
XMPP: cypherpunk@patts.us

www.cajuntechie.org


#3

Your peer should also try that for their own level, by clicking on the microphone icon. Note that a single click only mutes the conversation. A click and hold brings up the microphone (yes I know, a bit hidden, we'll change this).

Emil

···

On 20.07.13, 13:57, Anthony Papillion wrote:

On 07/20/2013 06:47 AM, jitsi@realityexists.net wrote:

Hi all,

When talking to someone over Jitsi the volume of their voice is very
low. Even when I turn my system volume up to the max I can barely hear
him. However, he can hear me fine. This happened using 2 different
accounts(1 SIP and 1 XMPP), so I'm pretty sure it's a client-side issue.
When we talk over Skype(from the same PCs without changing volume
settings) we can hear each other properly. We're both running Jitsi 2.2
on Windows 7. Could anyone suggest how to troubleshoot this? I couldn't
find any volume settings in Jitsi itself and I don't even know whether
the problem is on my side or on his.

Thanks in advance!

Have you tried clicking on the little icon next to their voice meter in
the voice conversation window? It brings up a slider that allows you to
adjust their volume. Not sure if this will help but it might be worth a
shot.

--
https://jitsi.org


#4

Thank you, we'll try that. I would have never guessed those were buttons - they just don't look "press-able".

A related usability issue: the status of video is not clear from the "toggle video" button. Yes, I did figure out THAT one is a button, but without any feedback from Jitsi, it wasn't clear whether when I turned video on and when I turned it off. Apart from the button changing colour nothing happened - but I don't know whether the darker gray means "video on" or "video off". Of course, if video actually worked it would be obvious, but in my case it didn't.

···

On 20.07.2013 16:01, Emil Ivov wrote:

On 20.07.13, 13:57, Anthony Papillion wrote:

On 07/20/2013 06:47 AM, jitsi@realityexists.net wrote:

Hi all,

When talking to someone over Jitsi the volume of their voice is very
low. Even when I turn my system volume up to the max I can barely hear
him. However, he can hear me fine. This happened using 2 different
accounts(1 SIP and 1 XMPP), so I'm pretty sure it's a client-side issue.
When we talk over Skype(from the same PCs without changing volume
settings) we can hear each other properly. We're both running Jitsi 2.2
on Windows 7. Could anyone suggest how to troubleshoot this? I couldn't
find any volume settings in Jitsi itself and I don't even know whether
the problem is on my side or on his.

Thanks in advance!

Have you tried clicking on the little icon next to their voice meter in
the voice conversation window? It brings up a slider that allows you to
adjust their volume. Not sure if this will help but it might be worth a
shot.

Your peer should also try that for their own level, by clicking on the microphone icon. Note that a single click only mutes the conversation. A click and hold brings up the microphone (yes I know, a bit hidden, we'll change this).

Emil


#5

Hello,

Hi all,

When talking to someone over Jitsi the volume of their voice is very
low. Even when I turn my system volume up to the max I can barely hear
him. However, he can hear me fine. This happened using 2 different
accounts (1 SIP and 1 XMPP), so I'm pretty sure it's a client-side
issue. When we talk over Skype (from the same PCs without changing
volume settings) we can hear each other properly. We're both running
Jitsi 2.2 on Windows 7. Could anyone suggest how to troubleshoot this? I
couldn't find any volume settings in Jitsi itself and I don't even know
whether the problem is on my side or on his.

There are volume setting during a call. If you can click the headset icon (the one next to the sound level indicators) you change the local playback volume, or if you can click and hold the microphone icon you can change the level of your microphone.

Regards,
Boris

···

On 7/20/13 2:47 PM, jitsi@realityexists.net wrote:

Thanks in advance!

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