[jitsi-users] The call doesn't start


#1

Hi and thanks for accepting me in this mailing-list.

I have an issue with calls in Jitsi (chat is ok).
When someone calls me I click on the green phone icon and the calling windows appears.
But the ringing tone keeps ringing and the call doesn't effectively start. On the calling window is written "Incoming call" and I can't really answer.

If it's me to call, when my interlocutor answers, no secure code appears, I can hear nothing, and, when I talk, the microphone signal is still (whereas in the Audio tab of the Option settings it signals my voice).

Now I'm using Jitsi 2.3.4837 (but I also tried with previous nigthly and stable versions) and I'm running Ubuntu 12.10 whit Gnome-shell (I tried with Ubuntu Unity too).
The problem happens whatever connection I use (XMPP, Google Talk).
I think is not relative to my notebook (a Samsung NP300E5A, Processor 2,4 GHz Intel Cor i5 2430 M, Memory 4 GB 1333 Mhz, Graphics NVIDIA GeForce GT520MX 1GB) because on my Windows partition it works.

Thanks,
Marco


#2

with introduction of "Hangout" Google changed protocol also, so
audio/video using GTalk will probably not work (anymore) with Jitsi.
Try another XMPP server - it should work:

jit.si

https://jitsi.org/index.php/Register/Register

or any other of the numerous XMPP providers:
http://wiki.ubuntuusers.de/XMPP/Server

in Jitsi under "add account" there are already several XMPP servers
suggested.

PGP.sig (488 Bytes)

···

On 9/21/13 11:58 AM, marzof wrote:

Hi and thanks for accepting me in this mailing-list.

I have an issue with calls in Jitsi (chat is ok).
When someone calls me I click on the green phone icon and the calling
windows appears.
But the ringing tone keeps ringing and the call doesn't effectively
start. On the calling window is written "Incoming call" and I can't
really answer.

If it's me to call, when my interlocutor answers, no secure code
appears, I can hear nothing, and, when I talk, the microphone signal
is still (whereas in the Audio tab of the Option settings it signals
my voice).

Now I'm using Jitsi 2.3.4837 (but I also tried with previous nigthly
and stable versions) and I'm running Ubuntu 12.10 whit Gnome-shell (I
tried with Ubuntu Unity too).
The problem happens whatever connection I use (XMPP, Google Talk).
I think is not relative to my notebook (a Samsung NP300E5A, Processor
2,4 GHz Intel Cor i5 2430 M, Memory 4 GB 1333 Mhz, Graphics NVIDIA
GeForce GT520MX 1GB) because on my Windows partition it works.

Thanks,
Marco

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users mailing list
users@jitsi.org
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http://lists.jitsi.org/mailman/listinfo/users


#3

I also tried with a jit.si account but the problem is still there.
I don't know what to try.

···

On 09/21/2013 12:07 PM, Mr.Smith wrote:

with introduction of "Hangout" Google changed protocol also, so audio/video using GTalk will probably not work (anymore) with Jitsi.
Try another XMPP server - it should work:

jit.si

https://jitsi.org/index.php/Register/Register

or any other of the numerous XMPP providers:
http://wiki.ubuntuusers.de/XMPP/Server

in Jitsi under "add account" there are already several XMPP servers suggested.

On 9/21/13 11:58 AM, marzof wrote:

Hi and thanks for accepting me in this mailing-list.

I have an issue with calls in Jitsi (chat is ok).
When someone calls me I click on the green phone icon and the calling windows appears.
But the ringing tone keeps ringing and the call doesn't effectively start. On the calling window is written "Incoming call" and I can't really answer.

If it's me to call, when my interlocutor answers, no secure code appears, I can hear nothing, and, when I talk, the microphone signal is still (whereas in the Audio tab of the Option settings it signals my voice).

Now I'm using Jitsi 2.3.4837 (but I also tried with previous nigthly and stable versions) and I'm running Ubuntu 12.10 whit Gnome-shell (I tried with Ubuntu Unity too).
The problem happens whatever connection I use (XMPP, Google Talk).
I think is not relative to my notebook (a Samsung NP300E5A, Processor 2,4 GHz Intel Cor i5 2430 M, Memory 4 GB 1333 Mhz, Graphics NVIDIA GeForce GT520MX 1GB) because on my Windows partition it works.

Thanks,
Marco

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

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users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
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#4

If I launch Jitsi from terminal, when I receive a call appear this line:

"SEVERE: [163] util.UtilActivator.uncaughtException().91 An uncaught exception occurred in thread=Thread[Thread-72,6,main] and message was: java.net.UnknownHostException: mf-sam-ubu: mf-sam-ubu: Name or service not known
java.lang.RuntimeException: java.net.UnknownHostException: mf-sam-ubu: mf-sam-ubu: Name or service not known
     at javax.media.rtp.rtcp.SourceDescription.generateCNAME(SourceDescription.java:40)
     at net.sf.fmj.media.rtp.RTPSessionMgr.initialize(RTPSessionMgr.java:1365)
     at org.jitsi.impl.neomedia.StreamRTPManager.initialize(StreamRTPManager.java:195)
     at org.jitsi.impl.neomedia.MediaStreamImpl.getRTPManager(MediaStreamImpl.java:1303)
     at org.jitsi.impl.neomedia.MediaStreamImpl.createSendStreams(MediaStreamImpl.java:642)
     at org.jitsi.impl.neomedia.MediaStreamImpl.startSendStreams(MediaStreamImpl.java:2048)
     at org.jitsi.impl.neomedia.MediaStreamImpl.start(MediaStreamImpl.java:1910)
     at org.jitsi.impl.neomedia.MediaStreamImpl.start(MediaStreamImpl.java:1875)
     at net.java.sip.communicator.service.protocol.media.CallPeerMediaHandler.start(CallPeerMediaHandler.java:1790)
     at net.java.sip.communicator.impl.protocol.jabber.CallPeerMediaHandlerJabberImpl.start(CallPeerMediaHandlerJabberImpl.java:1983)
     at net.java.sip.communicator.impl.protocol.jabber.CallPeerJabberImpl.answer(CallPeerJabberImpl.java:157)
     at net.java.sip.communicator.impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.answerCallPeer(OperationSetBasicTelephonyJabberImpl.java:765)
     at net.java.sip.communicator.impl.gui.main.call.CallManager$AnswerCallThread.run(CallManager.java:2063)
Caused by: java.net.UnknownHostException: mf-sam-ubu: mf-sam-ubu: Name or service not known
     at java.net.InetAddress.getLocalHost(InetAddress.java:1466)
     at javax.media.rtp.rtcp.SourceDescription.generateCNAME(SourceDescription.java:37)
     ... 12 more
Caused by: java.net.UnknownHostException: mf-sam-ubu: Name or service not known
     at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
     at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:894)
     at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1286)
     at java.net.InetAddress.getLocalHost(InetAddress.java:1462)
     ... 13 more"

mf-sam-ubu is my computer name

···

On 09/21/2013 02:21 PM, marzof wrote:

I also tried with a jit.si account but the problem is still there.
I don't know what to try.

On 09/21/2013 12:07 PM, Mr.Smith wrote:

with introduction of "Hangout" Google changed protocol also, so audio/video using GTalk will probably not work (anymore) with Jitsi.
Try another XMPP server - it should work:

jit.si

https://jitsi.org/index.php/Register/Register

or any other of the numerous XMPP providers:
http://wiki.ubuntuusers.de/XMPP/Server

in Jitsi under "add account" there are already several XMPP servers suggested.

On 9/21/13 11:58 AM, marzof wrote:

Hi and thanks for accepting me in this mailing-list.

I have an issue with calls in Jitsi (chat is ok).
When someone calls me I click on the green phone icon and the calling windows appears.
But the ringing tone keeps ringing and the call doesn't effectively start. On the calling window is written "Incoming call" and I can't really answer.

If it's me to call, when my interlocutor answers, no secure code appears, I can hear nothing, and, when I talk, the microphone signal is still (whereas in the Audio tab of the Option settings it signals my voice).

Now I'm using Jitsi 2.3.4837 (but I also tried with previous nigthly and stable versions) and I'm running Ubuntu 12.10 whit Gnome-shell (I tried with Ubuntu Unity too).
The problem happens whatever connection I use (XMPP, Google Talk).
I think is not relative to my notebook (a Samsung NP300E5A, Processor 2,4 GHz Intel Cor i5 2430 M, Memory 4 GB 1333 Mhz, Graphics NVIDIA GeForce GT520MX 1GB) because on my Windows partition it works.

Thanks,
Marco

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#5

Hello,

···

On 9/21/13 2:36 PM, marzof wrote:

If I launch Jitsi from terminal, when I receive a call appear this line:

"SEVERE: [163] util.UtilActivator.uncaughtException().91 An uncaught
exception occurred in thread=Thread[Thread-72,6,main] and message was:
java.net.UnknownHostException: mf-sam-ubu: mf-sam-ubu: Name or service
not known
java.lang.RuntimeException: java.net.UnknownHostException: mf-sam-ubu:
mf-sam-ubu: Name or service not known
    at
javax.media.rtp.rtcp.SourceDescription.generateCNAME(SourceDescription.java:40)
    at
net.sf.fmj.media.rtp.RTPSessionMgr.initialize(RTPSessionMgr.java:1365)
    at
org.jitsi.impl.neomedia.StreamRTPManager.initialize(StreamRTPManager.java:195)
    at
org.jitsi.impl.neomedia.MediaStreamImpl.getRTPManager(MediaStreamImpl.java:1303)
    at
org.jitsi.impl.neomedia.MediaStreamImpl.createSendStreams(MediaStreamImpl.java:642)
    at
org.jitsi.impl.neomedia.MediaStreamImpl.startSendStreams(MediaStreamImpl.java:2048)
    at
org.jitsi.impl.neomedia.MediaStreamImpl.start(MediaStreamImpl.java:1910)
    at
org.jitsi.impl.neomedia.MediaStreamImpl.start(MediaStreamImpl.java:1875)
    at
net.java.sip.communicator.service.protocol.media.CallPeerMediaHandler.start(CallPeerMediaHandler.java:1790)
    at
net.java.sip.communicator.impl.protocol.jabber.CallPeerMediaHandlerJabberImpl.start(CallPeerMediaHandlerJabberImpl.java:1983)
    at
net.java.sip.communicator.impl.protocol.jabber.CallPeerJabberImpl.answer(CallPeerJabberImpl.java:157)
    at
net.java.sip.communicator.impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.answerCallPeer(OperationSetBasicTelephonyJabberImpl.java:765)
    at
net.java.sip.communicator.impl.gui.main.call.CallManager$AnswerCallThread.run(CallManager.java:2063)
Caused by: java.net.UnknownHostException: mf-sam-ubu: mf-sam-ubu: Name
or service not known
    at java.net.InetAddress.getLocalHost(InetAddress.java:1466)
    at
javax.media.rtp.rtcp.SourceDescription.generateCNAME(SourceDescription.java:37)
    ... 12 more
Caused by: java.net.UnknownHostException: mf-sam-ubu: Name or service
not known
    at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
    at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:894)
    at
java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1286)
    at java.net.InetAddress.getLocalHost(InetAddress.java:1462)
    ... 13 more"

mf-sam-ubu is my computer name

Your hostname should be resolvable to an IP address. Try adding
'mf-sam-ubu' to /etc/hosts

Regards,
Boris


#6

Resolved! Thank you so much.

My computer name was already in /etc/hosts file but you made me think about user privilieges: so I launched Jitsi as superuser (sudo jitsi) and all works!

Thank you again.
Marco

···

On 09/21/2013 02:50 PM, Boris Grozev wrote:

Hello,

On 9/21/13 2:36 PM, marzof wrote:

If I launch Jitsi from terminal, when I receive a call appear this line:

"SEVERE: [163] util.UtilActivator.uncaughtException().91 An uncaught
exception occurred in thread=Thread[Thread-72,6,main] and message was:
java.net.UnknownHostException: mf-sam-ubu: mf-sam-ubu: Name or service
not known
java.lang.RuntimeException: java.net.UnknownHostException: mf-sam-ubu:
mf-sam-ubu: Name or service not known
     at
javax.media.rtp.rtcp.SourceDescription.generateCNAME(SourceDescription.java:40)
     at
net.sf.fmj.media.rtp.RTPSessionMgr.initialize(RTPSessionMgr.java:1365)
     at
org.jitsi.impl.neomedia.StreamRTPManager.initialize(StreamRTPManager.java:195)
     at
org.jitsi.impl.neomedia.MediaStreamImpl.getRTPManager(MediaStreamImpl.java:1303)
     at
org.jitsi.impl.neomedia.MediaStreamImpl.createSendStreams(MediaStreamImpl.java:642)
     at
org.jitsi.impl.neomedia.MediaStreamImpl.startSendStreams(MediaStreamImpl.java:2048)
     at
org.jitsi.impl.neomedia.MediaStreamImpl.start(MediaStreamImpl.java:1910)
     at
org.jitsi.impl.neomedia.MediaStreamImpl.start(MediaStreamImpl.java:1875)
     at
net.java.sip.communicator.service.protocol.media.CallPeerMediaHandler.start(CallPeerMediaHandler.java:1790)
     at
net.java.sip.communicator.impl.protocol.jabber.CallPeerMediaHandlerJabberImpl.start(CallPeerMediaHandlerJabberImpl.java:1983)
     at
net.java.sip.communicator.impl.protocol.jabber.CallPeerJabberImpl.answer(CallPeerJabberImpl.java:157)
     at
net.java.sip.communicator.impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.answerCallPeer(OperationSetBasicTelephonyJabberImpl.java:765)
     at
net.java.sip.communicator.impl.gui.main.call.CallManager$AnswerCallThread.run(CallManager.java:2063)
Caused by: java.net.UnknownHostException: mf-sam-ubu: mf-sam-ubu: Name
or service not known
     at java.net.InetAddress.getLocalHost(InetAddress.java:1466)
     at
javax.media.rtp.rtcp.SourceDescription.generateCNAME(SourceDescription.java:37)
     ... 12 more
Caused by: java.net.UnknownHostException: mf-sam-ubu: Name or service
not known
     at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
     at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:894)
     at
java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1286)
     at java.net.InetAddress.getLocalHost(InetAddress.java:1462)
     ... 13 more"

mf-sam-ubu is my computer name

Your hostname should be resolvable to an IP address. Try adding
'mf-sam-ubu' to /etc/hosts

Regards,
Boris