[jitsi-users] Suddenly unable to log in - password not valid


#1

thanks Emil. how would you do that ? i have not registered any personal stuff in the xmpp account so not sure how you would make sure i am not impersonating someone else and trying to gain control of their account. i thought it was not possible to reset passwords i jitsi for security reasons. am i missing something ?
i am now considering to use jitsi from another xmpp account, perhaps google talk. hope it will be more reliable. still love jitsi though - thanks for all you do

···

-------- Original Message --------
From: Emil Ivov <emcho@jitsi.org>
Apparently from: users-bounces@jitsi.org
To: Jitsi Users <users@jitsi.org>
Subject: Re: [jitsi-users] Suddenly unable to log in - password not valid
Date: Thu, 5 Sep 2013 12:54:31 +0300

Sendlink,

Would you like us to reset your password?

Emil

On Thu, Sep 5, 2013 at 12:43 PM, <sendlink@safe-mail.net> wrote:
> if only that worked on this computer too :frowning: but no
>
> -------- Original Message --------
> From: PrivacyDefence <webmaster@privacydefence.org>
> Apparently from: users-bounces@jitsi.org
> To: Jitsi Users <users@jitsi.org>
> Subject: Re: [jitsi-users] Suddenly unable to log in - password not valid
> Date: Wed, 04 Sep 2013 23:04:20 +0200
>
>> I can now log in to Jitsi. I tried to remove the last characters in my
>> password one by one. When my password was reduced from 63 characters to
>> 56, I was logged in.
>>
>>
>>
>> On 04-09-2013 22:19, PrivacyDefence wrote:
>> > Thank you for your feedback. A new account with fewer characters will
>> > work. But I would of course prefer to get my own account back and I'm
>> > sure my contacts would too, instead of starting over.
>> >
>> > Have you tried to recreate the issue with a 63 character password? I did
>> > again today from another computer and from another network (so as to
>> > rule out any local issues) and still the same issue. I still cannot log
>> > in to my XMPP account when using Jitsi.
>> >
>> > I have also tried to log in using Pidgin. Also not possible. Again an
>> > indication that something happened to the XMPP/Japper provider a few
>> > days ago.
>> >
>> > A bit frustrating, especially since I am not sure if anyone is aware of
>> > the issue and trying to fix it. Should I just wait and hope it fixes
>> > itself? I don't see any other options at the moment.
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> > On 04-09-2013 04:16, Jungle Boogie wrote:
>> >> I logged into my account today but the password is less than
>> >> 63characters. What occurs if you create a new account with fewer
>> >> characters?
>> >> On Sep 3, 2013 1:37 PM, "PrivacyDefence" <webmaster@privacydefence.org> > >> >> wrote:
>> >>
>> >>> Something changed in the XMPP service. It started yesterday. When I and
>> >>> a few on my contacts try to log in to Jitsi we now get this message:
>> >>>
>> >>> "Authentication failed for *username*@jit.si (Jabber). The password you
>> >>> entered is not valid."
>> >>>
>> >>> But the password IS valid! I can absolutely guarantee that the password
>> >>> I enter is the exact same as in the past. Why? Because I always use a
>> >>> password manager to copy and paste the password.
>> >>>
>> >>> One of my contacts has Jitsi set to remember his password, so he does
>> >>> not type in his password at all. And yet he started to get the exact
>> >>> same message yesterday. He also uses XMPP.
>> >>>
>> >>>
>> >>> ----- How to recreate -----
>> >>> 1. Create a new XMPP user for the test.
>> >>> 2. Choose a 63 character password (tip: Some special characters should
>> >>> be avoided as they will make the process fail with the error message
>> >>> "null"). You could copy one from here:
>> >>> www.grc.com/passwords.htm
>> >>> 3. Try to log in.
>> >>>
>> >>> I used Windows 7 while recreating the issue via the above steps.
>> >>>
>> >>>
>> >>> I know that a 63 character password is not really needed, but it worked
>> >>> until yesterday. And if passwords are hashed it should not be a problem.
>> >>> But we are now several users who can no longer use Jitsi as we cannot
>> >>> log in. And there are no password recovery options for us. We also
>> >>> cannot change our password. Since the issue happened at the same time I
>> >>> can only guess that this must be caused by some XMPP server changes.
>> >>>
>> >>> Is anyone else experiencing this?
>> >>> Is anyone else able to recreate the issue?
>> >>> Is it a known issue that will get fixed in the foreseeable future?
>> >>>
>> >>> I truly appreciate the hard work that is being put into Jitsi and I hope
>> >>> this issue will get solved soon so we can continue using Jitsi.
>> >>>
>> >>>
>> >>> _______________________________________________
>> >>> users mailing list
>> >>> users@jitsi.org
>> >>> Unsubscribe instructions and other list options:
>> >>> http://lists.jitsi.org/mailman/listinfo/users
>> >>>
>> >>
>> >>
>> >>
>> >> _______________________________________________
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>> >>
>> >
>> > _______________________________________________
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>> > users@jitsi.org
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>> >
>>
>> _______________________________________________
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>
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--
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
Jitsi
emcho@jitsi.org PHONE: +33.1.77.62.43.30
https://jitsi.org FAX: +33.1.77.62.47.31

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