[jitsi-users] Suddenly unable to log in - password not valid


#1

if only that worked on this computer too :frowning: but no

路路路

-------- Original Message --------
From: PrivacyDefence <webmaster@privacydefence.org>
Apparently from: users-bounces@jitsi.org
To: Jitsi Users <users@jitsi.org>
Subject: Re: [jitsi-users] Suddenly unable to log in - password not valid
Date: Wed, 04 Sep 2013 23:04:20 +0200

I can now log in to Jitsi. I tried to remove the last characters in my
password one by one. When my password was reduced from 63 characters to
56, I was logged in.

On 04-09-2013 22:19, PrivacyDefence wrote:
> Thank you for your feedback. A new account with fewer characters will
> work. But I would of course prefer to get my own account back and I'm
> sure my contacts would too, instead of starting over.
>
> Have you tried to recreate the issue with a 63 character password? I did
> again today from another computer and from another network (so as to
> rule out any local issues) and still the same issue. I still cannot log
> in to my XMPP account when using Jitsi.
>
> I have also tried to log in using Pidgin. Also not possible. Again an
> indication that something happened to the XMPP/Japper provider a few
> days ago.
>
> A bit frustrating, especially since I am not sure if anyone is aware of
> the issue and trying to fix it. Should I just wait and hope it fixes
> itself? I don't see any other options at the moment.
>
>
>
>
>
>
>
> On 04-09-2013 04:16, Jungle Boogie wrote:
>> I logged into my account today but the password is less than
>> 63characters. What occurs if you create a new account with fewer
>> characters?
>> On Sep 3, 2013 1:37 PM, "PrivacyDefence" <webmaster@privacydefence.org> > >> wrote:
>>
>>> Something changed in the XMPP service. It started yesterday. When I and
>>> a few on my contacts try to log in to Jitsi we now get this message:
>>>
>>> "Authentication failed for *username*@jit.si (Jabber). The password you
>>> entered is not valid."
>>>
>>> But the password IS valid! I can absolutely guarantee that the password
>>> I enter is the exact same as in the past. Why? Because I always use a
>>> password manager to copy and paste the password.
>>>
>>> One of my contacts has Jitsi set to remember his password, so he does
>>> not type in his password at all. And yet he started to get the exact
>>> same message yesterday. He also uses XMPP.
>>>
>>>
>>> ----- How to recreate -----
>>> 1. Create a new XMPP user for the test.
>>> 2. Choose a 63 character password (tip: Some special characters should
>>> be avoided as they will make the process fail with the error message
>>> "null"). You could copy one from here:
>>> www.grc.com/passwords.htm
>>> 3. Try to log in.
>>>
>>> I used Windows 7 while recreating the issue via the above steps.
>>>
>>>
>>> I know that a 63 character password is not really needed, but it worked
>>> until yesterday. And if passwords are hashed it should not be a problem.
>>> But we are now several users who can no longer use Jitsi as we cannot
>>> log in. And there are no password recovery options for us. We also
>>> cannot change our password. Since the issue happened at the same time I
>>> can only guess that this must be caused by some XMPP server changes.
>>>
>>> Is anyone else experiencing this?
>>> Is anyone else able to recreate the issue?
>>> Is it a known issue that will get fixed in the foreseeable future?
>>>
>>> I truly appreciate the hard work that is being put into Jitsi and I hope
>>> this issue will get solved soon so we can continue using Jitsi.
>>>
>>>
>>> _______________________________________________
>>> users mailing list
>>> users@jitsi.org
>>> Unsubscribe instructions and other list options:
>>> http://lists.jitsi.org/mailman/listinfo/users
>>>
>>
>>
>>
>> _______________________________________________
>> users mailing list
>> users@jitsi.org
>> Unsubscribe instructions and other list options:
>> http://lists.jitsi.org/mailman/listinfo/users
>>
>
> _______________________________________________
> users mailing list
> users@jitsi.org
> Unsubscribe instructions and other list options:
> http://lists.jitsi.org/mailman/listinfo/users
>

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users@jitsi.org
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#2

Sendlink,

Would you like us to reset your password?

Emil

路路路

On Thu, Sep 5, 2013 at 12:43 PM, <sendlink@safe-mail.net> wrote:

if only that worked on this computer too :frowning: but no

-------- Original Message --------
From: PrivacyDefence <webmaster@privacydefence.org>
Apparently from: users-bounces@jitsi.org
To: Jitsi Users <users@jitsi.org>
Subject: Re: [jitsi-users] Suddenly unable to log in - password not valid
Date: Wed, 04 Sep 2013 23:04:20 +0200

I can now log in to Jitsi. I tried to remove the last characters in my
password one by one. When my password was reduced from 63 characters to
56, I was logged in.

On 04-09-2013 22:19, PrivacyDefence wrote:
> Thank you for your feedback. A new account with fewer characters will
> work. But I would of course prefer to get my own account back and I'm
> sure my contacts would too, instead of starting over.
>
> Have you tried to recreate the issue with a 63 character password? I did
> again today from another computer and from another network (so as to
> rule out any local issues) and still the same issue. I still cannot log
> in to my XMPP account when using Jitsi.
>
> I have also tried to log in using Pidgin. Also not possible. Again an
> indication that something happened to the XMPP/Japper provider a few
> days ago.
>
> A bit frustrating, especially since I am not sure if anyone is aware of
> the issue and trying to fix it. Should I just wait and hope it fixes
> itself? I don't see any other options at the moment.
>
>
>
>
>
>
>
> On 04-09-2013 04:16, Jungle Boogie wrote:
>> I logged into my account today but the password is less than
>> 63characters. What occurs if you create a new account with fewer
>> characters?
>> On Sep 3, 2013 1:37 PM, "PrivacyDefence" <webmaster@privacydefence.org> >> >> wrote:
>>
>>> Something changed in the XMPP service. It started yesterday. When I and
>>> a few on my contacts try to log in to Jitsi we now get this message:
>>>
>>> "Authentication failed for *username*@jit.si (Jabber). The password you
>>> entered is not valid."
>>>
>>> But the password IS valid! I can absolutely guarantee that the password
>>> I enter is the exact same as in the past. Why? Because I always use a
>>> password manager to copy and paste the password.
>>>
>>> One of my contacts has Jitsi set to remember his password, so he does
>>> not type in his password at all. And yet he started to get the exact
>>> same message yesterday. He also uses XMPP.
>>>
>>>
>>> ----- How to recreate -----
>>> 1. Create a new XMPP user for the test.
>>> 2. Choose a 63 character password (tip: Some special characters should
>>> be avoided as they will make the process fail with the error message
>>> "null"). You could copy one from here:
>>> www.grc.com/passwords.htm
>>> 3. Try to log in.
>>>
>>> I used Windows 7 while recreating the issue via the above steps.
>>>
>>>
>>> I know that a 63 character password is not really needed, but it worked
>>> until yesterday. And if passwords are hashed it should not be a problem.
>>> But we are now several users who can no longer use Jitsi as we cannot
>>> log in. And there are no password recovery options for us. We also
>>> cannot change our password. Since the issue happened at the same time I
>>> can only guess that this must be caused by some XMPP server changes.
>>>
>>> Is anyone else experiencing this?
>>> Is anyone else able to recreate the issue?
>>> Is it a known issue that will get fixed in the foreseeable future?
>>>
>>> I truly appreciate the hard work that is being put into Jitsi and I hope
>>> this issue will get solved soon so we can continue using Jitsi.
>>>
>>>
>>> _______________________________________________
>>> users mailing list
>>> users@jitsi.org
>>> Unsubscribe instructions and other list options:
>>> http://lists.jitsi.org/mailman/listinfo/users
>>>
>>
>>
>>
>> _______________________________________________
>> users mailing list
>> users@jitsi.org
>> Unsubscribe instructions and other list options:
>> http://lists.jitsi.org/mailman/listinfo/users
>>
>
> _______________________________________________
> users mailing list
> users@jitsi.org
> Unsubscribe instructions and other list options:
> http://lists.jitsi.org/mailman/listinfo/users
>

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

--
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
Jitsi
emcho@jitsi.org PHONE: +33.1.77.62.43.30
https://jitsi.org FAX: +33.1.77.62.47.31