Something changed in the XMPP service. It started yesterday. When I and
a few on my contacts try to log in to Jitsi we now get this message:
"Authentication failed for *firstname.lastname@example.org (Jabber). The password you
entered is not valid."
But the password IS valid! I can absolutely guarantee that the password
I enter is the exact same as in the past. Why? Because I always use a
password manager to copy and paste the password.
One of my contacts has Jitsi set to remember his password, so he does
not type in his password at all. And yet he started to get the exact
same message yesterday. He also uses XMPP.
----- How to recreate -----
1. Create a new XMPP user for the test.
2. Choose a 63 character password (tip: Some special characters should
be avoided as they will make the process fail with the error message
"null"). You could copy one from here:
3. Try to log in.
I used Windows 7 while recreating the issue via the above steps.
I know that a 63 character password is not really needed, but it worked
until yesterday. And if passwords are hashed it should not be a problem.
But we are now several users who can no longer use Jitsi as we cannot
log in. And there are no password recovery options for us. We also
cannot change our password. Since the issue happened at the same time I
can only guess that this must be caused by some XMPP server changes.
Is anyone else experiencing this?
Is anyone else able to recreate the issue?
Is it a known issue that will get fixed in the foreseeable future?
I truly appreciate the hard work that is being put into Jitsi and I hope
this issue will get solved soon so we can continue using Jitsi.