[jitsi-users] Strange Issue


#1

Hello Fellow Jitsi Users,

We have implemented Jitsi as default IM client in our office, and
everybody is happy using it.

However, in just one computer, it cannot be used. The Jitsi client
installs good, and the user can successfully connect to OpenFire Server,
and see other users online. But, when he wants to chat, there is no chat
window. Double-click, right-click, clicking on Menu. nothing brings up
the chat window. The user can use video chat perfectly, but not the chat
window.

I have uninstalled and re-installed Jitsi, have rebooted the machine,
check event-viewers to see if any anomaly can be seen, but nothing.

Has this happened to anybody else? Any logical explanation on what could
have happened?

If it is of any use, the "General" Panel under Tools->Options does not
come up either. All the other panels - audio, video, security, advanced -
come up and can be configured, but not the General Panel.

The machine in question has Windows 7 - 64bit.

Thanks.

Manoj Duwady


#2

Manoj,

Does the missing window appear in the task bar? (For example is it just off screen?)

David

···

On 5/20/2015 5:47 AM, Manoj Duwady wrote:

Hello Fellow Jitsi Users,

We have implemented Jitsi as default IM client in our office, and everybody is happy using it.

However, in just one computer, it cannot be used. The Jitsi client installs good, and the user can successfully connect to OpenFire Server, and see other users online. But, when he wants to chat, there is no chat window. Double-click, right-click, clicking on Menu… nothing brings up the chat window. The user can use video chat perfectly, but not the chat window.

I have uninstalled and re-installed Jitsi, have rebooted the machine, check event-viewers to see if any anomaly can be seen, but nothing.

Has this happened to anybody else? Any logical explanation on what could have happened?

If it is of any use, the “General” Panel under Tools->Options does not come up either. All the other panels - audio, video, security, advanced - come up and can be configured, but not the General Panel.

The machine in question has Windows 7 – 64bit.

Thanks.

*Manoj Duwady*

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#3

David,

No, it is not a case of off-screen. You just cannot open it.

Like I mentioned in original email, it is surprising that the
Tools-Options-General tab is also not responsive.

Manoj Duwady

Systems Administrator/ Tech Support

(703) 483-6124

···

-----Original Message-----
From: users [mailto:users-bounces@jitsi.org] On Behalf Of David Bolton
Sent: Tuesday, May 26, 2015 9:32 PM
To: users@jitsi.org
Subject: Re: [jitsi-users] Strange Issue

Manoj,

Does the missing window appear in the task bar? (For example is it just off
screen?)

David

On 5/20/2015 5:47 AM, Manoj Duwady wrote:

Hello Fellow Jitsi Users,

We have implemented Jitsi as default IM client in our office, and
everybody is happy using it.

However, in just one computer, it cannot be used. The Jitsi client
installs good, and the user can successfully connect to OpenFire
Server, and see other users online. But, when he wants to chat, there
is no chat window. Double-click, right-click, clicking on Menu…
nothing brings up the chat window. The user can use video chat
perfectly, but not the chat window.

I have uninstalled and re-installed Jitsi, have rebooted the machine,
check event-viewers to see if any anomaly can be seen, but nothing.

Has this happened to anybody else? Any logical explanation on what
could have happened?

If it is of any use, the “General” Panel under Tools->Options does not
come up either. All the other panels - audio, video, security,
advanced - come up and can be configured, but not the General Panel.

The machine in question has Windows 7 – 64bit.

Thanks.

*Manoj Duwady*

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#4

Does this happen to all users on this machine or just one in particular? If it is just one, try deleting %localappdata%\jitsi and %appdata%\jitsi

Freundliche Grüsse,
Ingo Bauersachs

-- sent from my mobile

···

On 27.05.2015, at 18:22, Manoj Duwady <mduwady@bulletinintelligence.com> wrote:

David,

No, it is not a case of off-screen. You just cannot open it.

Like I mentioned in original email, it is surprising that the
Tools-Options-General tab is also not responsive.

Manoj Duwady

Systems Administrator/ Tech Support

(703) 483-6124

-----Original Message-----
From: users [mailto:users-bounces@jitsi.org] On Behalf Of David Bolton
Sent: Tuesday, May 26, 2015 9:32 PM
To: users@jitsi.org
Subject: Re: [jitsi-users] Strange Issue

Manoj,

Does the missing window appear in the task bar? (For example is it just off
screen?)

David

On 5/20/2015 5:47 AM, Manoj Duwady wrote:

Hello Fellow Jitsi Users,

We have implemented Jitsi as default IM client in our office, and
everybody is happy using it.

However, in just one computer, it cannot be used. The Jitsi client
installs good, and the user can successfully connect to OpenFire
Server, and see other users online. But, when he wants to chat, there
is no chat window. Double-click, right-click, clicking on Menu…
nothing brings up the chat window. The user can use video chat
perfectly, but not the chat window.

I have uninstalled and re-installed Jitsi, have rebooted the machine,
check event-viewers to see if any anomaly can be seen, but nothing.

Has this happened to anybody else? Any logical explanation on what
could have happened?

If it is of any use, the “General” Panel under Tools->Options does not
come up either. All the other panels - audio, video, security,
advanced - come up and can be configured, but not the General Panel.

The machine in question has Windows 7 – 64bit.

Thanks.

*Manoj Duwady*

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users