Adding to what Mr Smith said,
I've also had difficulties convincing people to stick with jitsi BUT
let's not paint it all black, some people did made the switch (or at
least use both skype and jitsi) and I'm very happy with this.
I've written a tutorial to explain how to replace skype with SIP and
eventually get people who are interested to understand and use it. I'm
pretty happy with the results, most people could get it running without
requesting my help. The link is here
Thank you for pointing this out!
It's sad though
that many people don't want (or don't have time) to read a tutorial in
order to quit using skype... one of the main reasons why people resist
to jitsi is because skype does the job for them and they are not willing
to do a lot of effort to switch to something else.
Now if I may, let me point out the difficulties people have faced and
what made (unfortunately) most people give up and go back to skype. Most
of these points are addressed in the tutorial I have written and I know
there is a lot already done in jitsi to ease the pain.
1- People do not know that they need a SIP address and expect
registration to be built into the software (they start to get impatient,
some stop using it right there, they don't see right away the
relationship between jitsi and the sip provider).
We do have built-in registration for ippi.fr (SIP) and jit.si or other
XMPP services that would allow it. Of course there's no single
registration service because Jitsi is only a client and there's no
single service behind it. As others already mentioned, this freedom
comes with certain complexities.
Providers are free to adopt Jitsi and offer it as a default client to
their service, which would remove a lot of the complexity. We have made
sure that such integration would be as painless as possible and we also
offer professional services (as part of BlueJimp) to provide help to
those who need it.
I think a step by step
(KISS) wizard or a line of explanation could be helpful.
2- The fact that free, computer to computer calls, and paid, computer to
phone calls need two different accounts confuse the hell out of new
As Mr. Smith pointed: this is not necessarily the case. Google accounts
also allow for calling PSTN numbers (provided you have the credit) and
many SIP services would allow you to do IM and presence, even if it's
not as smooth as XMPP.
Having to chose between them is something they are not used to.
Isn't there a way to detect if the person is calling a phone or a sip
and automatically chose the right account?
If you only use Jitsi with one account, then you won't be asked to
specify an account when making calls. If you have more than one and they
all have telephony features - then, no, there's no way for Jitsi to know
what would be the best route.
3- The format of the sip addresses (username @ provider or
+country-code-area-code-phone-number@ registrar. etc...) is not
human-friendly, users do not want to see that on a daily basis.
Well, firstname.lastname@example.org is a very common ID that users see on a
daily basis for e-mail and popular services such Apple's IDs, Google
I don't see why it would be considered non-human-friendly.
Still we have no requirements for users to enter the @servername part.
You could add contacts or calls without specifying it.
just want to click on a name, avatar or type a phone number.
They can certainly do this with Jitsi!
already handles this quite well but I still get complaints.
Could you please be more specific?
4- One cannot search users by their name in Jitsi, it's necessary to
know beforehand the sip address of your contacts to add and call them.
Well once again, this is because there's no unique service behind Jitsi.
We do have support for LDAP so if you know of an LDAP server associated
with a particular service, then that would do the job.
Of course that's not particularly user-friendly but that's where
provisioning comes very handy, so providers can make sure they do this
transparently to the end-user.
You cannot know if a user has a sip address otherwise than asking the
person directly and this slows down adoption of the software a great
deal. I know this is hard to do, probably impossible since there are
numerous protocols and sip providers but jitsi could eventually host an
opt-in white pages of jitsi users (?).
This is quite unlikely. Jitsi is a client and this is a provider
responsibility. Maybe however, providers would end up supporting
standardized search mechanisms.
5- No offline text messaging out of the box => errors disappoint users.
Offline messages are very commonly supported on XMPP servers. This is
indeed less common for SIP, but there's really nothing we can do about it.
6- Some (minor) glitches with echo cancellation, video quality and
interface behaviour make people think it's not reliable... (oh boy)
We are doing our best to fix those as we find them. We actually have an
complete re-skin coming up in the following week or two :).
So all in all, I do understand most of your concerns but they are not
all Jitsi's problems to fix. Providers also have a significant role to
play here :).
That's all I can think of right now. In any case CONGRATULATIONS to all
Jitsi developers for the great work and a huge THANK YOU for that
amazing software. Jitsi is on my top 5 most beloved software today.
Thank you very much for your kind words! We really appreciate it!
On 05.07.12 17:57, William Ranvaud wrote:
Feel free to use my tutorial if you wish, it's under creative commons or
to ask me more details or whatever I can do to help, I will.
On 07/05/2012 09:58 AM, Emil Ivov wrote:
Thanks for your feedback Guenther,
One thing that would help would be to know exactly what your friends'
issues were. What did they find complicated? What were they trying to
achieve, how did they expect to achieve it and what problems did they
encounter while doing it.
Just stating that they find it complicated and would never use it is,
indeed, not particularly constructive.
--sent from my mobile
On Jul 5, 2012 2:36 PM, "Guenther Boelter" <email@example.com >> <mailto:firstname.lastname@example.org>> wrote:
Sorry, it's not me who has problem with Jitsi, my friends are
having problems with Jitsi.
Here is an original feedback from a Mac OS X User:
"Jitsi hab ich heruntergeladen und installiert. Das ist ja nun das
unübersichtlichste Messenger-Programm, das mit je untergekommen
ist. Also, das werde ich gewiss nicht benutzen."
"I have downloaded and installed Jitsi. That's the most confusing
software I have ever seen. This I will definitely not use."
And from 25+ other Friends I got similiar comments.
I will thinks about some suggestions to make Jitsi more useable,
but at the moment I'm too busy for that.
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
email@example.com PHONE: +220.127.116.11.43.30
http://jitsi.org FAX: +18.104.22.168.47.31