[jitsi-users] Sound Issue


#1

Hello Jitsi Team,

Me and a few of my friends have installed Jitsi on our PCs. We are not on the same network.

When any one of us places a call the their is no Voice or sound coming through.

The Video Works fine but no sound. We can hear the Messenger notification sounds.

our microphones are not muted. The sound notification bar is moving but no voice can be heard.

Everything works well with other messengers like Skype and Yahoo. So I don’t think it is a

PC issue. We are all running Win XP or Win 7.

Please Help

Thank you,

DeluxD20.


#2

I had exactly the same issue (posted to this list on 18/05/15 09:46).

If User A (using Kubuntu 15.04 64bit) called User B (Windows 7 64bit),
then the mic would not work.
User A can hear User B, but User B cannot hear user A.
However...
If User B calls User A, then everything works.
I had assumed it was some issue to do with the differing client OSs,
maybe not.

I guess you could always try initiating the calls in the other direction
and see if the problem clears.

I want to raise this as a bug, but no one has told me it's OK to do so.

I assume you are aware that Win XP is now out of MS support?
If you can, especially if connecting it to the Internet, migrate off Win
XP for your own security.
I realise that for financial/software constraints that this is not
always possible.

···

On 04/05/15 20:03, Sharf Jamal wrote:

The Video Works fine but no sound. We can hear the Messenger
notification sounds.
our microphones are not muted. The sound notification bar is moving but
no voice can be heard.
Everything works well with other messengers like Skype and Yahoo. So I
don't think it is a
PC issue. We are all running Win XP or Win 7.

--
Twisted Lucidity


#3

DeluxD20,

1. From the main menu choose Tools > Options
2. Click on Audio
3. Notice that Audio Out has a pull-down menu and play button. Do you hear sound when you press the play button? If not try selecting a different Audio Out option from the pull-down menu. Press play again. Work through the different audio out options until you find one that works.

Respond if you have further questions.

David

···

On 5/4/2015 2:03 PM, Sharf Jamal wrote:

Hello Jitsi Team,
Me and a few of my friends have installed Jitsi on our PCs. We are not on the same network.
When any one of us places a call the their is no Voice or sound coming through.
The Video Works fine but no sound. We can hear the Messenger notification sounds.
our microphones are not muted. The sound notification bar is moving but no voice can be heard.
Everything works well with other messengers like Skype and Yahoo. So I don't think it is a
PC issue. We are all running Win XP or Win 7.
Please Help

Thank you,
DeluxD20.

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