[jitsi-users] SIP recording function bugs, only recording one side of audio


#1

Hello there,

I was wondering if anyone might be able to offer some help with Jitsi's
record functionality during a SIP call or conference call.

At times it seems to work great, other times when I hang up with some and
conference in some other numbers it seems to totally mess up the recording,
and the WAV file (I opted for wav format in hopes of higher quality) ONLY
includes my side of the dialogue (every other persons audio is
non-existent).

This bug has been very frustrating to deal with, I'm not sure what's
causing it and wasn't able to find this concern addressed in the archives,
does anyone know why this is happening?

Is there perhaps an alternate solution to recording a high quality version
of the session/call with a software outside of jitsi? Basically I need to
be able to record the entirety of a SIP conference call, and freely
add/remove people from the conference, while maintaining a proper recording
of all parties.

Any insight is extremely appreciated, thank you!

RJ


#2

I was wondering if anyone might be able to offer some help with Jitsi's
record functionality during a SIP call or conference call.

At times it seems to work great, other times when I hang up with some and
conference in some other numbers it seems to totally mess up the recording,
and the WAV file (I opted for wav format in hopes of higher quality) ONLY
includes my side of the dialogue (every other persons audio is non-existent).

This bug has been very frustrating to deal with, I'm not sure what's causing
it and wasn't able to find this concern addressed in the archives, does
anyone know why this is happening?

This hasn't ever come up. Do you know some steps that can reliably reproduce the issue?

Is there perhaps an alternate solution to recording a high quality
version of the session/call with a software outside of jitsi? Basically
I need to be able to record the entirety of a SIP conference call, and
freely add/remove people from the conference, while maintaining a proper
recording of all parties.

Any insight is extremely appreciated, thank you!

RJ

Ingo


#3

Thanks for your reply.

As of now I'm using Jitsi purely for SIP calls, mainly because of how great
the recording functionality was seeming to work (Seems to maintain one
single ongoing recording, regardless of whether a conference was created
with more SIP calls, participants were removed, participants were added,
etc, until I opted to stop the recording).

What seems to happen is all participants are recorded for the duration of
the initial call, but once I start to remove participants, and add others,
all while one single recording is going, it seems to eventually break and
only record the audio coming out of my own mic. I only notice this the next
day of course when trying to review the audio, the parts of the waveform
where the other participants should be speaking/recorded is just muted and
non existent.

Some things to keep in mind:

-All the calls are incoming, I'm merely accepting them (auto merge to
existing call). I haven't been dialing out to other DIDs myself using Jitsi
-The recordings aren't necessarily super long, sometimes just 10 mins,
other times as long as 1 hour.
-Running windows 7 64 bit

Hopefully the added info helps, if you're able to successfully help me
troubleshoot this issue it would be immensely appreciated.

RJ

···

On Tue, Jan 24, 2017 at 5:33 PM, Ingo Bauersachs <ingo@jitsi.org> wrote:

> I was wondering if anyone might be able to offer some help with Jitsi's
> record functionality during a SIP call or conference call.
>
> At times it seems to work great, other times when I hang up with some and
> conference in some other numbers it seems to totally mess up the
recording,
> and the WAV file (I opted for wav format in hopes of higher quality) ONLY
> includes my side of the dialogue (every other persons audio is
non-existent).
>
> This bug has been very frustrating to deal with, I'm not sure what's
causing
> it and wasn't able to find this concern addressed in the archives, does
> anyone know why this is happening?

This hasn't ever come up. Do you know some steps that can reliably
reproduce the issue?

> Is there perhaps an alternate solution to recording a high quality
> version of the session/call with a software outside of jitsi? Basically
> I need to be able to record the entirety of a SIP conference call, and
> freely add/remove people from the conference, while maintaining a proper
> recording of all parties.
>
> Any insight is extremely appreciated, thank you!
>
> RJ

Ingo

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#4

Just wanted to circle back about this issue I was having, any chance you
had a chance to think about this further?

I tried re-installing jitsi on a Windows 10 machine today, having the same
exact issue unfortunately, so it's not an OS issue I suppose.

Would really love to figure out a solution, please let me know!

RJ

···

On Tue, Jan 24, 2017 at 5:57 PM, <ownsales@gmail.com> wrote:

Thanks for your reply.

As of now I'm using Jitsi purely for SIP calls, mainly because of how
great the recording functionality was seeming to work (Seems to maintain
one single ongoing recording, regardless of whether a conference was
created with more SIP calls, participants were removed, participants were
added, etc, until I opted to stop the recording).

What seems to happen is all participants are recorded for the duration of
the initial call, but once I start to remove participants, and add others,
all while one single recording is going, it seems to eventually break and
only record the audio coming out of my own mic. I only notice this the next
day of course when trying to review the audio, the parts of the waveform
where the other participants should be speaking/recorded is just muted and
non existent.

Some things to keep in mind:

-All the calls are incoming, I'm merely accepting them (auto merge to
existing call). I haven't been dialing out to other DIDs myself using Jitsi
-The recordings aren't necessarily super long, sometimes just 10 mins,
other times as long as 1 hour.
-Running windows 7 64 bit

Hopefully the added info helps, if you're able to successfully help me
troubleshoot this issue it would be immensely appreciated.

RJ

On Tue, Jan 24, 2017 at 5:33 PM, Ingo Bauersachs <ingo@jitsi.org> wrote:

> I was wondering if anyone might be able to offer some help with Jitsi's
> record functionality during a SIP call or conference call.
>
> At times it seems to work great, other times when I hang up with some
and
> conference in some other numbers it seems to totally mess up the
recording,
> and the WAV file (I opted for wav format in hopes of higher quality)
ONLY
> includes my side of the dialogue (every other persons audio is
non-existent).
>
> This bug has been very frustrating to deal with, I'm not sure what's
causing
> it and wasn't able to find this concern addressed in the archives, does
> anyone know why this is happening?

This hasn't ever come up. Do you know some steps that can reliably
reproduce the issue?

> Is there perhaps an alternate solution to recording a high quality
> version of the session/call with a software outside of jitsi? Basically
> I need to be able to record the entirety of a SIP conference call, and
> freely add/remove people from the conference, while maintaining a proper
> recording of all parties.
>
> Any insight is extremely appreciated, thank you!
>
> RJ

Ingo

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users mailing list
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