[jitsi-users] Screen freezes


#1

During a 1-on-1 video-call between clients the video feed will freeze on a
frame and never update until the browser is refreshed. Both clients have a
very good connection; one client with 30MBp/s down 2MBp/s up, the other
with 15MBp/s down, 2MBp/s up. Any ideas were I should be looking to get
this figured out?


#2

Hi,
Are you talking about Jitsi meet on meet.jit.si ?!
I'm experiencing something similar but only with one client and the video freeze and becomes grey with a message saying that the user is having connection issues...

Is this the behavior are you experiecing?!

···

On 07/12/2017 06:32 PM, David Tacker wrote:

During a 1-on-1 video-call between clients the video feed will freeze on a frame and never update until the browser is refreshed. Both clients have a very good connection; one client with 30MBp/s down 2MBp/s up, the other with 15MBp/s down, 2MBp/s up. Any ideas were I should be looking to get this figured out?

--
Marco Vittorini Orgeas


#3

Hi again,
could you please try if you experience the same problem by using https://meet.jit.si !?

What OS/Browsers the client(s) experiencing the issue are using!? Are you behind a firewall?!

···

On 07/12/2017 06:32 PM, David Tacker wrote:

During a 1-on-1 video-call between clients the video feed will freeze on a frame and never update until the browser is refreshed. Both clients have a very good connection; one client with 30MBp/s down 2MBp/s up, the other with 15MBp/s down, 2MBp/s up. Any ideas were I should be looking to get this figured out?

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Hi Marco Vittorini Orgeas,
No, I'm referring to a machine I'm running on the Google Compute Engine. The behavior you explained however, is exactly what's happening to my users.

--
Marco Vittorini Orgeas


#4

Could you also please check whether you’re connected in Peer-to-Peer? You should have an indication “p2p” in the GSM bars popup, like it’s shown in the screenshot.

···

On Jul 13, 2017, at 1:13 PM, Marco Vittorini Orgeas <marco@vittorini.org> wrote:

On 07/12/2017 06:32 PM, David Tacker wrote:

During a 1-on-1 video-call between clients the video feed will freeze on a frame and never update until the browser is refreshed. Both clients have a very good connection; one client with 30MBp/s down 2MBp/s up, the other with 15MBp/s down, 2MBp/s up. Any ideas were I should be looking to get this figured out?

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users mailing list
users@jitsi.org <mailto:users@jitsi.org>
Unsubscribe instructions and other list options:
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Hi Marco Vittorini Orgeas,

No,
I'm referring to a machine I'm running on the Google Compute Engine.
The behavior you explained however, is exactly what's happening to my
users.

Hi again,
could you please try if you experience the same problem by using https://meet.jit.si <https://meet.jit.si/> !?

What OS/Browsers the client(s) experiencing the issue are using!? Are you behind a firewall?!
--
Marco Vittorini Orgeas
_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users