[jitsi-users] Request for some help Unable to initiate a call Line is disconnecting immediately after calling


#1

I just installed Jitsi but I am unable to either call someone (for
example from my google talk list) or even to receive a call from them.
When they call me, a new pop up window is emerging in the middle of the
screen, so as to allow me to press the green phone button for answering.
Immediately after pressing this button, the call fails and gets rejected.
Same goes for the video calls.
I tried to play around a bit with the various settings and options but
to no avail!
Anyone that can enlighten me a little please???
Is there a help manual somewhere??
Any particular suggestions for the settings that one should adopt??

Thanx a lot in advance!


#2

Hey Kostas,

Could you please send us the logs? [0]

Thanks,
Emil

[0] http://jitsi.org/faq/logs

На 22.05.11 20:48, Kostas Mousafiris написа:

···

I just installed Jitsi but I am unable to either call someone (for
example from my google talk list) or even to receive a call from them.
When they call me, a new pop up window is emerging in the middle of the
screen, so as to allow me to press the green phone button for answering.
Immediately after pressing this button, the call fails and gets rejected.
Same goes for the video calls.
I tried to play around a bit with the various settings and options but
to no avail!
Anyone that can enlighten me a little please???
Is there a help manual somewhere??
Any particular suggestions for the settings that one should adopt??

Thanx a lot in advance!


#3

Hey Kostas,

From your logs it would seem that the remote party was using pidgin.
Unfortunately pidgin does not currently have a proper ICE implementation
so it is impossible for jitsi to establish a connection with it.

You may want to ask your contact to switch to something with standard
ICE support like Jitsi or Empathy for example.

Hope this helps,
Emil

На 22.05.11 21:06, Emil Ivov написа:

···

Hey Kostas,

Could you please send us the logs? [0]

Thanks,
Emil

[0] http://jitsi.org/faq/logs

На 22.05.11 20:48, Kostas Mousafiris написа:

I just installed Jitsi but I am unable to either call someone (for
example from my google talk list) or even to receive a call from them.
When they call me, a new pop up window is emerging in the middle of the
screen, so as to allow me to press the green phone button for answering.
Immediately after pressing this button, the call fails and gets rejected.
Same goes for the video calls.
I tried to play around a bit with the various settings and options but
to no avail!
Anyone that can enlighten me a little please???
Is there a help manual somewhere??
Any particular suggestions for the settings that one should adopt??

Thanx a lot in advance!


#4

Hello,

You could try disabling ICE in the account panel in Jitsi, log out then
back in (by unticking/ticking the corresponding checkbox).
I could call Pidgin via Google Talk sometimes and actually have 2 way
audio. But sometimes it just did not work (only ine way audio or none).
Try it, maybe you will bw lucky.

PS. Using Jitsi with ICE on both ends was 100% stable and reliable.

···

On Wed, 25 May 2011 09:12:09 +0200 Emil Ivov <emcho@jitsi.org> wrote:

Hey Kostas,

From your logs it would seem that the remote party was using pidgin.
Unfortunately pidgin does not currently have a proper ICE
implementation so it is impossible for jitsi to establish a
connection with it.

You may want to ask your contact to switch to something with standard
ICE support like Jitsi or Empathy for example.

Hope this helps,
Emil

На 22.05.11 21:06, Emil Ivov написа:
> Hey Kostas,
>
> Could you please send us the logs? [0]
>
> Thanks,
> Emil
>
> [0] http://jitsi.org/faq/logs
>
> На 22.05.11 20:48, Kostas Mousafiris написа:
>> I just installed Jitsi but I am unable to either call someone (for
>> example from my google talk list) or even to receive a call from
>> them. When they call me, a new pop up window is emerging in the
>> middle of the screen, so as to allow me to press the green phone
>> button for answering. Immediately after pressing this button, the
>> call fails and gets rejected. Same goes for the video calls.
>> I tried to play around a bit with the various settings and options
>> but to no avail!
>> Anyone that can enlighten me a little please???
>> Is there a help manual somewhere??
>> Any particular suggestions for the settings that one should adopt??
>>
>> Thanx a lot in advance!
>>
>
>


#5

На 25.05.11 09:22, Kertesz Laszlo написа:

Hello,

You could try disabling ICE in the account panel in Jitsi, log out then
back in (by unticking/ticking the corresponding checkbox).

Indeed, although this could only work if both parties are in the same
LAN or if the server knows how to transparently relay media (latching).
While this is quite common for SIP, few XMPP servers would behave this way.

Emil

···

On Wed, 25 May 2011 09:12:09 +0200 > Emil Ivov <emcho@jitsi.org> wrote:
I could call Pidgin via Google Talk sometimes and actually have 2 way
audio. But sometimes it just did not work (only ine way audio or none).
Try it, maybe you will bw lucky.

PS. Using Jitsi with ICE on both ends was 100% stable and reliable.

Hey Kostas,

From your logs it would seem that the remote party was using pidgin.
Unfortunately pidgin does not currently have a proper ICE
implementation so it is impossible for jitsi to establish a
connection with it.

You may want to ask your contact to switch to something with standard
ICE support like Jitsi or Empathy for example.

Hope this helps,
Emil

На 22.05.11 21:06, Emil Ivov написа:

Hey Kostas,

Could you please send us the logs? [0]

Thanks,
Emil

[0] http://jitsi.org/faq/logs

На 22.05.11 20:48, Kostas Mousafiris написа:

I just installed Jitsi but I am unable to either call someone (for
example from my google talk list) or even to receive a call from
them. When they call me, a new pop up window is emerging in the
middle of the screen, so as to allow me to press the green phone
button for answering. Immediately after pressing this button, the
call fails and gets rejected. Same goes for the video calls.
I tried to play around a bit with the various settings and options
but to no avail!
Anyone that can enlighten me a little please???
Is there a help manual somewhere??
Any particular suggestions for the settings that one should adopt??

Thanx a lot in advance!

--
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
Jitsi
emcho@jitsi.org PHONE: +33.1.77.62.43.30
http://jitsi.org FAX: +33.1.77.62.47.31