[jitsi-users] Potential bug: Loss of sound transfer in Jitsi telephony sessions


#1

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

/Henrik


#2

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

Me too :slight_smile:

I noticed this, happening using xmpp at jit.si.
Using "normal" SIP (ippi.fr) did not seem to
make the problem reproducible.

My software version is jitsi-2.5-5065.x86_64
(Linux, under Fedora 20).
The other side should have the latest stable
for windows (I guess).

Thanks,

bye,

pg

···

On Fri, May 23, 2014 at 07:52:57PM +0200, Henrik wrote:

/Henrik

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#3

I don't think I've seen this one before. How does audio stop exactly? Does
the sound indicator continue moving or does it just remain at zero?
Basically the important thing here would be to understand if the problem
comes from audio not being delivered, decrypted or rendered.

Emil

--sent from my mobile

···

On 23 May 2014 7:55 PM, "Henrik" <malmhenrik@gmx.net> wrote:

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

/Henrik

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users mailing list
users@jitsi.org
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http://lists.jitsi.org/mailman/listinfo/users


#4

(Test message, please ignore)

···

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http://tzafrir.org.il | | a Mutt's
tzafrir@cohens.org.il | | best
tzafrir@debian.org | | friend


#5

Piergiorgio Sartor said the following on 2014-05-23 20:03:

···

On Fri, May 23, 2014 at 07:52:57PM +0200, Henrik wrote:

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

Me too :slight_smile:

I noticed this, happening using xmpp at jit.si.
Using "normal" SIP (ippi.fr) did not seem to
make the problem reproducible.

My software version is jitsi-2.5-5065.x86_64
(Linux, under Fedora 20).
The other side should have the latest stable
for windows (I guess).

Thanks,

bye,

pg

Thanks for the info pg,

I would like to add that the issue occurs with XMPP sessions in my cases
as well.
To be a bit more specific, I am on Linux Mint 16, with Jitsi 2.5.5056
(amd64)

/Henrik


#6

Hi, Emil!

I have been encountering this issue quite a lot recently with a Jitsi
contact. I don't know if it's important, but we're both using @jit.si
XMPP accounts and running recent nightly builds.

Usually, it's the case that the other party cannot hear me. When I look
at the call status indicator, it shows that ~96% of packets from me to
the other party are not arriving.

I don't know if it is salient, but we're using different operating
systems, too (OS X and Windows).

George W. Maschke
http://www.georgemaschke.net
Twitter: georgemaschke
PGP Public Key: 316A947C
Encrypted voice & text chat (XMPP via Jitsi): georgemaschke@jit.si

Emil Ivov:

···

I don't think I've seen this one before. How does audio stop exactly? Does
the sound indicator continue moving or does it just remain at zero?
Basically the important thing here would be to understand if the problem
comes from audio not being delivered, decrypted or rendered.

Emil

--sent from my mobile
On 23 May 2014 7:55 PM, "Henrik" <malmhenrik@gmx.net> wrote:

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

/Henrik

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
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#7

So the important part here would be try and find out exactly where the packets get lost. Are they actually sent? Are they arriving at the other end?

This is not necessarily the most painless investigation, but it's the best I've got right now.

Emil

···

On 25.05.14, 09:20, George Maschke wrote:

Hi, Emil!

I have been encountering this issue quite a lot recently with a Jitsi
contact. I don't know if it's important, but we're both using @jit.si
XMPP accounts and running recent nightly builds.

Usually, it's the case that the other party cannot hear me. When I look
at the call status indicator, it shows that ~96% of packets from me to
the other party are not arriving.

I don't know if it is salient, but we're using different operating
systems, too (OS X and Windows).

George W. Maschke
http://www.georgemaschke.net
Twitter: georgemaschke
PGP Public Key: 316A947C
Encrypted voice & text chat (XMPP via Jitsi): georgemaschke@jit.si

Emil Ivov:

I don't think I've seen this one before. How does audio stop exactly? Does
the sound indicator continue moving or does it just remain at zero?
Basically the important thing here would be to understand if the problem
comes from audio not being delivered, decrypted or rendered.

Emil

--sent from my mobile
On 23 May 2014 7:55 PM, "Henrik" <malmhenrik@gmx.net> wrote:

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

/Henrik

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

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#8

This issue has been reported many times on this mailing list but never
got a reply from a developer. So don't expect it to be fixed.

···

2014-05-23 20:40 GMT+02:00 Henrik <malmhenrik@gmx.net>:

Piergiorgio Sartor said the following on 2014-05-23 20:03:

On Fri, May 23, 2014 at 07:52:57PM +0200, Henrik wrote:

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

Me too :slight_smile:

I noticed this, happening using xmpp at jit.si.
Using "normal" SIP (ippi.fr) did not seem to
make the problem reproducible.

My software version is jitsi-2.5-5065.x86_64
(Linux, under Fedora 20).
The other side should have the latest stable
for windows (I guess).

Thanks,

bye,

pg

Thanks for the info pg,

I would like to add that the issue occurs with XMPP sessions in my cases
as well.
To be a bit more specific, I am on Linux Mint 16, with Jitsi 2.5.5056
(amd64)

/Henrik

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users


#9

How are we supposed to find that out?

Here is another thread with this problem:
http://lists.jitsi.org/pipermail/users/2014-March/006683.html

···

2014-05-25 12:45 GMT+02:00 Emil Ivov <emcho@jitsi.org>:

So the important part here would be try and find out exactly where the
packets get lost. Are they actually sent? Are they arriving at the other
end?

This is not necessarily the most painless investigation, but it's the best
I've got right now.

Emil

On 25.05.14, 09:20, George Maschke wrote:

Hi, Emil!

I have been encountering this issue quite a lot recently with a Jitsi
contact. I don't know if it's important, but we're both using @jit.si
XMPP accounts and running recent nightly builds.

Usually, it's the case that the other party cannot hear me. When I look
at the call status indicator, it shows that ~96% of packets from me to
the other party are not arriving.

I don't know if it is salient, but we're using different operating
systems, too (OS X and Windows).

George W. Maschke
http://www.georgemaschke.net
Twitter: georgemaschke
PGP Public Key: 316A947C
Encrypted voice & text chat (XMPP via Jitsi): georgemaschke@jit.si

Emil Ivov:

I don't think I've seen this one before. How does audio stop exactly?
Does
the sound indicator continue moving or does it just remain at zero?
Basically the important thing here would be to understand if the problem
comes from audio not being delivered, decrypted or rendered.

Emil

--sent from my mobile
On 23 May 2014 7:55 PM, "Henrik" <malmhenrik@gmx.net> wrote:

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

/Henrik

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
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--
https://jitsi.org

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#10

How are we supposed to find that out?

Just to be clear : you are not *supposed* to do anything :).

What I meant was that, if anyone would like to volunteer looking into this, then that would be one way to go.

Emil

···

On 27.05.14, 10:09, Mitchell Langs wrote:

Here is another thread with this problem:
http://lists.jitsi.org/pipermail/users/2014-March/006683.html

2014-05-25 12:45 GMT+02:00 Emil Ivov <emcho@jitsi.org>:

So the important part here would be try and find out exactly where the
packets get lost. Are they actually sent? Are they arriving at the other
end?

This is not necessarily the most painless investigation, but it's the best
I've got right now.

Emil

On 25.05.14, 09:20, George Maschke wrote:

Hi, Emil!

I have been encountering this issue quite a lot recently with a Jitsi
contact. I don't know if it's important, but we're both using @jit.si
XMPP accounts and running recent nightly builds.

Usually, it's the case that the other party cannot hear me. When I look
at the call status indicator, it shows that ~96% of packets from me to
the other party are not arriving.

I don't know if it is salient, but we're using different operating
systems, too (OS X and Windows).

George W. Maschke
http://www.georgemaschke.net
Twitter: georgemaschke
PGP Public Key: 316A947C
Encrypted voice & text chat (XMPP via Jitsi): georgemaschke@jit.si

Emil Ivov:

I don't think I've seen this one before. How does audio stop exactly?
Does
the sound indicator continue moving or does it just remain at zero?
Basically the important thing here would be to understand if the problem
comes from audio not being delivered, decrypted or rendered.

Emil

--sent from my mobile
On 23 May 2014 7:55 PM, "Henrik" <malmhenrik@gmx.net> wrote:

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

/Henrik

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
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#11

Sounds like it might be a NAT issue.

Try AmiBehindNat.com and find out if you are. If you (or your contact) are, that could be the problem.

How are we supposed to find that out?

Just to be clear : you are not *supposed* to do anything :).

What I meant was that, if anyone would like to volunteer looking into
this, then that would be one way to go.

Emil

···

On Tuesday, May 27, 2014 9:11 AM, Emil Ivov <emcho@jitsi.org> wrote:
On 27.05.14, 10:09, Mitchell Langs wrote:

Here is another thread with this problem:
http://lists.jitsi.org/pipermail/users/2014-March/006683.html

2014-05-25 12:45 GMT+02:00 Emil Ivov <emcho@jitsi.org>:

So the important part here would be try and find out exactly where the
packets get lost. Are they actually sent? Are they arriving at the other
end?

This is not necessarily the most painless investigation, but it's the best
I've got right now.

Emil

On 25.05.14, 09:20, George Maschke wrote:

Hi, Emil!

I have been encountering this issue quite a lot recently with a Jitsi
contact. I don't know if it's important, but we're both using @jit.si
XMPP accounts and running recent nightly builds.

Usually, it's the case that the other party cannot hear me. When I look
at the call status indicator, it shows that ~96% of packets from me to
the other party are not arriving.

I don't know if it is salient, but we're using different operating
systems, too (OS X and Windows).

George W. Maschke
http://www.georgemaschke.net
Twitter: georgemaschke
PGP Public Key: 316A947C
Encrypted voice & text chat (XMPP via Jitsi): georgemaschke@jit.si

Emil Ivov:

I don't think I've seen this one before. How does audio stop exactly?
Does
the sound indicator continue moving or does it just remain at zero?
Basically the important thing here would be to understand if the problem
comes from audio not being delivered, decrypted or rendered.

Emil

--sent from my mobile
On 23 May 2014 7:55 PM, "Henrik" <malmhenrik@gmx.net> wrote:

Hi,

I've been having a persistent audio problem with Jitsi.
Most times I'm in a call the audio transfer one way will stop. It
typically happens after about 5 to 15 minutes. User2 keeps hearing User1
whereas User1 is no longer getting any sound at all from User2. User1 in
this case seems to be the party that made the call.
If the call is aborted and a new call made, it typically has two way
communication again right away.
I am having this issue with two different contacts, (that is to say all
the contacts I've managed you convince to do away with Skype and
communicate with me in a PRISM-free environment)
One of my contacts is on a recent version of Windows, the other
presumably on Ubuntu. We're using recent versions of Jitsi.

I can't find anything about this problem in the FAQ or established bugs.
Is it a known issue?
If not, I would like to make bug report.

/Henrik

_______________________________________________
users mailing list
users@jitsi.org
Unsubscribe instructions and other list options:
http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
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http://lists.jitsi.org/mailman/listinfo/users

_______________________________________________
users mailing list
users@jitsi.org
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--
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