[jitsi-users] Only one party sees the other as being online


#1

Why is it often the case that I can see my friend online, but my friend does not see me online? Or vice versa.

It's pretty annoying, and it happens very frequently. And it's not like waiting for a minute or two resolves it. It just stays that way.

Because of this, I have to stay in touch with my friends also through other means (such as AIM), so we can communicate to each other whether or not we are online on Jitsi, which of course is rather silly. Any ideas on how I can resolve this annoyance? Is this a known bug?


#2

Hi,

I believe we've got a similar problem here.

I am quite certain this is a firewall issue - during my last test

I’ve been able to see the online status of a person I couldn’t see
previously (and I could send him a text message which wasn’t working
before either). The difference with our previous attempt? He had
shut his Norton firewall down, and I had bypassed my local server by
plugging my computer directly into the external router that gives my
access to the Internet.

I'm still in the process of identifying the ports involved. I'm

still unsure but it could be the standard (I think?) SIP port 5060
and / or the range 6881 to 6999.

If you try let me know what kind of results you get.

Seb.
···


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#3

Hey there,

···

On 19.04.12 23:17, Disqus User wrote:

Why is it often the case that I can see my friend online, but my
friend does not see me online? Or vice versa.

Most probable reason is that your friend has granted you a subscription
authorization and you haven't done so.

If this is the case you would see a "Waiting for authorization" status
message in their contact entry.

Hope this helps,
Emil


#4

Forgot to ask: what protocol are you using?

···

On 21.04.12 11:03, Emil Ivov wrote:

Hey there,

On 19.04.12 23:17, Disqus User wrote:

Why is it often the case that I can see my friend online, but my
friend does not see me online? Or vice versa.

Most probable reason is that your friend has granted you a subscription
authorization and you haven't done so.

If this is the case you would see a "Waiting for authorization" status
message in their contact entry.

Hope this helps,
Emil


#5

Hey Sebastien,

Hi,

I believe we've got a similar problem here.
I am quite certain this is a firewall issue

This is highly unlikely. Presence information is exchanged via the
signalling channel to the server. So, if you managed to connect (and
unless you are using P2P presence) there's no reason for a firewall to
suddenly start blocking some of the packets in that channel.

Your entire connection process failing, on the other hand, that could be
explained with a restrictive firewall.

- during my last test I've
been able to see the online status of a person I couldn't see previously
(and I could send him a text message which wasn't working before
either). The difference with our previous attempt? He had shut his
Norton firewall down, and I had bypassed my local server by plugging my
computer directly into the external router that gives my access to the
Internet.
I'm still in the process of identifying the ports involved. I'm still
unsure but it could be the standard (I think?) SIP port 5060 and / or
the range 6881 to 6999.

This depends entirely on the server. 5060 is a commonly used port indeed
(it is also the default) but Jitsi would use whatever it finds the SRV
records for the domain.

Same for XMPP. Default is 5222 which is also a common choice for server
admins but it could be anything and we read it in the SRVs

As for media, we advertise ports between 5000 and 6000.

Hope this helps,
Emil

···

On 19.04.12 23:27, Sébastien Cismondo wrote:

If you try let me know what kind of results you get.

Seb.

Le 19/04/2012 22:17, Disqus User a écrit :

Why is it often the case that I can see my friend online, but my friend does not see me online? Or vice versa.

It's pretty annoying, and it happens very frequently. And it's not like waiting for a minute or two resolves it. It just stays that way.

Because of this, I have to stay in touch with my friends also through other means (such as AIM), so we can communicate to each other whether or not we are online on Jitsi, which of course is rather silly. Any ideas on how I can resolve this annoyance? Is this a known bug?

--
------------------------------------------------------------------------
Freeway2Wealth.com - free information and e-books to help you make money
online <http://www.freeway2wealth.com>

--
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
Jitsi
emcho@jitsi.org PHONE: +33.1.77.62.43.30
http://jitsi.org FAX: +33.1.77.62.47.31


#6

I furthermore do not see any "waiting for authorization" status. Both individuals have added each other to their contact list. Even if one sees the other as offline, he can still call the "offline" person (if he is actually online, of course).

The calls are working fine. The only problem is that one of the individuals sees the other as offline, even if he is online.

···

----------------------------------------

Date: Sat, 21 Apr 2012 11:03:37 +0300
From: emcho@jitsi.org
To: users@jitsi.java.net
CC: disqususer@live.com
Subject: [jitsi-users] Re: Only one party sees the other as being online

Hey there,

On 19.04.12 23:17, Disqus User wrote:
> Why is it often the case that I can see my friend online, but my
> friend does not see me online? Or vice versa.

Most probable reason is that your friend has granted you a subscription
authorization and you haven't done so.

If this is the case you would see a "Waiting for authorization" status
message in their contact entry.

Hope this helps,
Emil


#7

Both parties are using their SIP account from iptel.org

···

Forgot to ask: what protocol are you using?


#8

Hey there,

Both parties are using their SIP account from iptel.org

I recommend switching to XMPP which is a lot more stable for presence
and instant messaging. The issues you experience are unfortunately not
uncommon with SIP deployments.

I furthermore do not see any "waiting for authorization" status.

Yes. Currently this only works with XMPP and ICQ. It won't work with SIP.

Emil

···

Both
individuals have added each other to their contact list. Even if one
sees the other as offline, he can still call the "offline" person (if
he is actually online, of course).

The calls are working fine. The only problem is that one of the
individuals sees the other as offline, even if he is online.

----------------------------------------

Date: Sat, 21 Apr 2012 11:03:37 +0300 From: emcho@jitsi.org To:
users@jitsi.java.net CC: disqususer@live.com Subject: [jitsi-users]
Re: Only one party sees the other as being online

Hey there,

On 19.04.12 23:17, Disqus User wrote:

Why is it often the case that I can see my friend online, but my
friend does not see me online? Or vice versa.

Most probable reason is that your friend has granted you a
subscription authorization and you haven't done so.

If this is the case you would see a "Waiting for authorization"
status message in their contact entry.

Hope this helps, Emil

--
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
Jitsi
emcho@jitsi.org PHONE: +33.1.77.62.43.30
http://jitsi.org FAX: +33.1.77.62.47.31


#9

Hi,

Why didn't I think of that solution earlier ;) And the cherry on the

cake is, the remote desktop control works while it didn’t work with
SIP :wink:

Thanks for the suggestion!

Just one question: is there a way to do an echo test just like with

a SIP account? For the record I have simply created two jit.si
accounts directly from within Jitsi (two because I wanted to test
between two workstations locally). I guess there’s simply a
particular address to call?

Seb.
···

emcho@jitsi.orgusers@jitsi.java.netdisqususer@live.com


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#10

Hi,

Why didn't I think of that solution earlier :wink: And the cherry on the
cake is, the remote desktop control works while it didn't work with SIP :wink:

Well it does work with SIP, but just as with presence there's a large
portion that depends on the deployment/server. Asterisk based
installations won't support it indeed.

Thanks for the suggestion!
Just one question: is there a way to do an echo test just like with a
SIP account? For the record I have simply created two jit.si accounts
directly from within Jitsi (two because I wanted to test between two
workstations locally). I guess there's simply a particular address to call?

The gabble/telepathy folk used to support a couple of echo nodes but
both seem to be dead now.

We have a todo entry about implementing jitsi-based echo components ...
but we haven't got around to them yet.

Emil

···

On 25.04.12 17:15, Sébastien Cismondo wrote:

Seb.

Le 25/04/2012 15:51, Emil Ivov a écrit :

Hey there,

Both parties are using their SIP account from iptel.org

I recommend switching to XMPP which is a lot more stable for presence
and instant messaging. The issues you experience are unfortunately not
uncommon with SIP deployments.

I furthermore do not see any "waiting for authorization" status.

Yes. Currently this only works with XMPP and ICQ. It won't work with SIP.

Emil

Both
individuals have added each other to their contact list. Even if one
sees the other as offline, he can still call the "offline" person (if
he is actually online, of course).

The calls are working fine. The only problem is that one of the
individuals sees the other as offline, even if he is online.

----------------------------------------

Date: Sat, 21 Apr 2012 11:03:37 +0300 From: emcho@jitsi.org To:
users@jitsi.java.net CC: disqususer@live.com Subject: [jitsi-users]
Re: Only one party sees the other as being online

Hey there,

On 19.04.12 23:17, Disqus User wrote:

Why is it often the case that I can see my friend online, but my
friend does not see me online? Or vice versa.

Most probable reason is that your friend has granted you a
subscription authorization and you haven't done so.

If this is the case you would see a "Waiting for authorization"
status message in their contact entry.

Hope this helps, Emil

--
------------------------------------------------------------------------
Freeway2Wealth.com - free information and e-books to help you make money
online <http://www.freeway2wealth.com>

--
Emil Ivov, Ph.D. 67000 Strasbourg,
Project Lead France
Jitsi
emcho@jitsi.org PHONE: +33.1.77.62.43.30
http://jitsi.org FAX: +33.1.77.62.47.31


#11

Oh. I thought SIP at iptel.org was the recommended thing to use for Jitsi. I don't know why I thought that. I think somebody here suggested it to me a while back on these forums.

What XMPP server do you suggest I use? Where should I sign up for an account?

I just noticed that Jabber is XMPP. However, I have two concerns with Jabber:

1) I already have a Jabber account that I use to text chat with my friend through Pidgin/Adium and Jabber seems to go down relatively often and is quite unstable. Is this just me, or is the Jabber server working fine for you?

2) Jabber is owned by Google, right? I just noticed. To me, Google (just like Skype) represents a lot of what's evil about the internet. Can they be trusted with our secure conversations?


#12

On Wed, Apr 25, 2012 at 06:43:35PM +0000, disqususer@live.com wrote 0.8K bytes in 22 lines about:
: What XMPP server do you suggest I use? Where should I sign up for an account?

jit.si is an xmpp server. There are thousands of xmpp servers available,
or you can run your own and have it talk to the rest. Here is a list of
a few thousand, http://xmpp.net/.

: 1) I already have a Jabber account that I use to text chat with my friend through Pidgin/Adium and Jabber seems to go down relatively often and is quite unstable. Is this just me, or is the Jabber server working fine for you?

The jabber/xmpp server you use is distinct from the protocol known as
jabber/xmpp. If you are unhappy with your chosen jabber provider, switch.

: 2) Jabber is owned by Google, right? I just noticed. To me, Google (just like Skype) represents a lot of what's evil about the internet. Can they be trusted with our secure conversations?

Jabber/xmpp is a protocol. It is promoted and developed by the
xmpp foundation, http://xmpp.org/. Google is one of the sponsors,
http://xmpp.org/sponsor/our-sponsors/. Google also uses xmpp as the
basis of their gchat product. They don't own it, they just use
it. Facebook also uses xmpp for their chat product.

···

--
Andrew
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