[jitsi-users] New Jitsi crash problem


#1

I just installed "jitsi-2.2-latest-x86.exe"

I am using XP Home Edition, Service Pack 3. (Japanese Edition)

First time I ran it I get the following error in " hs_err_pid2964.log" file, when ran as the administrator who installed it.

# A fatal error has been detected by the Java Runtime Environment:

···

#
# EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x679c8fe9, pid=2964, tid=23
88
#
# JRE version: 7.0_21-b11
# Java VM: Java HotSpot(TM) Client VM (23.21-b01 mixed mode windows-x86 )
# Problematic frame:
# C [jnportaudio.dll+0x8fe9]
      ---------------
      jnportaudio.dll

When ran as a general user, I notice that the process named Jitsi.exe invokes a sub process which is also "Jitsi.exe". This might be normal, but I don't know and it seems wrong, but...? And, I only get the "Ouch! Jitsi has crashed" message." The sub Jitsi process dies and then it's invoking Jitsi.exe process dies, with no ...Jitsi/...log file.

Is there a fix for this? Or is there anything I can do to provide more information to help solve this.

Thanks


#2

I think i might have bad news for you:
portaudio is buggy and the jitsi developers are moving away from it,
sadly jitsi will stop to support windows xp for audio because the new
thing they are using (?WSSAPI?) is not implemented in windows xp and
they do not want to put effort in adding support for windows xp as its
at its end of life anyways.
I would recommend you to upgrade to debian, a rock solid linux
distribution. (http://goodbye-microsoft.com/)

I am not a jitsi devoloper myself so maybe i got something wrong, in
this case it would be great if someone could correct me.

- --
Yannik V�lker

···

Am 06.07.2013 00:30, schrieb hwitloc@gmail.com:

I just installed "jitsi-2.2-latest-x86.exe"

I am using XP Home Edition, Service Pack 3. (Japanese Edition)

First time I ran it I get the following error in "
hs_err_pid2964.log" file, when ran as the administrator who
installed it.

# A fatal error has been detected by the Java Runtime Environment:
# # EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x679c8fe9,
pid=2964, tid=23 88 # # JRE version: 7.0_21-b11 # Java VM: Java
HotSpot(TM) Client VM (23.21-b01 mixed mode windows-x86 ) #
Problematic frame: # C [jnportaudio.dll+0x8fe9] ---------------
jnportaudio.dll

When ran as a general user, I notice that the process named
Jitsi.exe invokes a sub process which is also "Jitsi.exe". This
might be normal, but I don't know and it seems wrong, but...? And,
I only get the "Ouch! Jitsi has crashed" message." The sub Jitsi
process dies and then it's invoking Jitsi.exe process dies, with no
...Jitsi/...log file.

Is there a fix for this? Or is there anything I can do to provide
more information to help solve this.


#3

I think i might have bad news for you:
portaudio is buggy and the jitsi developers are moving away from it,
sadly jitsi will stop to support windows xp for audio because the new
thing they are using (?WSSAPI?) is not implemented in windows xp and
they do not want to put effort in adding support for windows xp as its
at its end of life anyways.

We're not dropping PortAudio, but we won't invest much time in fixing
obscure bugs there. If it currently works on XP, it will continue to work.
If it doesn't, then it's probably bad luck.

I would recommend you to upgrade to debian, a rock solid linux
distribution. (http://goodbye-microsoft.com/)

Or anything newer than XP for the matter.

I am not a jitsi devoloper myself so maybe i got something wrong, in
this case it would be great if someone could correct me.

- --
Yannik Völker

Ingo


#4

I just installed "jitsi-2.2-latest-x86.exe"

I'm not sure if we changed anything in the nightlies regarding portaudio,
but you might still want to try it.

I am using XP Home Edition, Service Pack 3. (Japanese Edition)

First time I ran it I get the following error in " hs_err_pid2964.log"

file,

when ran as the administrator who installed it.

# A fatal error has been detected by the Java Runtime Environment: # #
EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x679c8fe9, pid=2964,
tid=23 88 # # JRE version: 7.0_21-b11 # Java VM: Java HotSpot(TM) Client
VM (23.21-b01 mixed mode windows-x86 ) # Problematic frame: # C
[jnportaudio.dll+0x8fe9]
Jitsi.exe process dies, with no ...Jitsi/...log file.

Is there a fix for this? Or is there anything I can do to provide more
information to help solve this.

If you have multiple audio devices connected, try disconnecting them all and
see if you can start Jitsi. If it does, try reconnecting them one by one
until you found the guilty one and don't use it anymore...

Thanks

Ingo

···

nportaudio.dll wrote on I notice that the process named Jitsi.exe invokes:


#5

oh, i thought you were, as it (i.e. on linux when you switch users or
to a tty) leads to crashes but i assume that you are gona default to
some other option instead.

- --
Yannik V�lker

···

Am 06.07.2013 11:02, schrieb Ingo Bauersachs:

I think i might have bad news for you: portaudio is buggy and the
jitsi developers are moving away from it, sadly jitsi will stop
to support windows xp for audio because the new thing they are
using (?WSSAPI?) is not implemented in windows xp and they do not
want to put effort in adding support for windows xp as its at its
end of life anyways.

We're not dropping PortAudio, but we won't invest much time in
fixing obscure bugs there. If it currently works on XP, it will
continue to work. If it doesn't, then it's probably bad luck.